CPPS FINAL EXAM 2025 /2026 BANK
QUESTIONS WITH CORRECT
ANSWERS WITH RATIONALES ALREADY GRADED A+
7.35 Using a PDCA process to design a customer survey,
while implementing a customer feedback and
improvement process, is an example of:
a. The critical path method
b. A customer driven company
c. A PDCA process within a PDCA process
d. A reactive versus a proactive approach - ANSWER-c. A
PDCA process within a PDCA process
,7.36 At the early stages of the DMAIC project, the voice of
the customer shouted "safety" in every customer focus
group, customer interview, and customer survey. The
control plan is now missing the team member list. The
control plan also addresses product performance in detail,
but not product safety. Can this control plan be
implemented?
a. Yes, the team is better informed than the customer
b. No, the main CTQ requirement was not addressed in
the control plan
c. No, the paper work is not complete
d. Yes, safety is not a CTQ - ANSWER-b. No, the main
CTQ requirement was not addressed in the control plan
,7.37 A process is checked by inspection of random
samples of four shafts after a polishing operation, and X-
bar and R charts are maintained. A person making a spot
check picks out two shafts, measures them accurately,
and plots the average value on the X-bar chart. The point
fails just outside the control limits. The department
foreman is advised to stop the process. This decision
indicated that:
a. The process level is out of control
b. Both the level and dispersion are out of control
c. The process level is out of control but not the dispersion
, d. The person is not using the chart correctly - ANSWER-
d. The person is not using the chart correctly
7.38 Project documentation should ideally be done by:
a. Maintaining detail notes during the project and
converting them to a formal written report after completion
b. Getting the work done first, and then summarizing the
events later
c. Distribute plans at the project starts, status reports
during, and the final report at the end
d. The project leader has interim information available
upon request. - ANSWER-c. Distribute plans at the project
starts, status reports during, and the final report at the end
QUESTIONS WITH CORRECT
ANSWERS WITH RATIONALES ALREADY GRADED A+
7.35 Using a PDCA process to design a customer survey,
while implementing a customer feedback and
improvement process, is an example of:
a. The critical path method
b. A customer driven company
c. A PDCA process within a PDCA process
d. A reactive versus a proactive approach - ANSWER-c. A
PDCA process within a PDCA process
,7.36 At the early stages of the DMAIC project, the voice of
the customer shouted "safety" in every customer focus
group, customer interview, and customer survey. The
control plan is now missing the team member list. The
control plan also addresses product performance in detail,
but not product safety. Can this control plan be
implemented?
a. Yes, the team is better informed than the customer
b. No, the main CTQ requirement was not addressed in
the control plan
c. No, the paper work is not complete
d. Yes, safety is not a CTQ - ANSWER-b. No, the main
CTQ requirement was not addressed in the control plan
,7.37 A process is checked by inspection of random
samples of four shafts after a polishing operation, and X-
bar and R charts are maintained. A person making a spot
check picks out two shafts, measures them accurately,
and plots the average value on the X-bar chart. The point
fails just outside the control limits. The department
foreman is advised to stop the process. This decision
indicated that:
a. The process level is out of control
b. Both the level and dispersion are out of control
c. The process level is out of control but not the dispersion
, d. The person is not using the chart correctly - ANSWER-
d. The person is not using the chart correctly
7.38 Project documentation should ideally be done by:
a. Maintaining detail notes during the project and
converting them to a formal written report after completion
b. Getting the work done first, and then summarizing the
events later
c. Distribute plans at the project starts, status reports
during, and the final report at the end
d. The project leader has interim information available
upon request. - ANSWER-c. Distribute plans at the project
starts, status reports during, and the final report at the end
