PMT 105 RISK COMMUNICATION
UNIT 1 EXAM QUESTIONS AND
ANSWERS (GRADED A+)
How many types of Americas and what are they. Pg 43 - Answer- · SIX AMERICAS
· Alarmed
· Concerned
· Cautious
· Disengaged
· Doubtful
· Dismissive
Risk Communication Barriers. Pg.45 - Answer- · Mission Requirements
· Institutional Policies
· Chain of Command
· Audience Characteristics
· Lack of resources to pre test messages, methods, and approaches
· Age, Rank, Motivation Awareness and education
· Organizational Culture
· Technical Language
· Communication Context
· LIMITED RELATIONSHIPS - are not mutually beneficial.
· Body Language
Low Trust and High PR Concern Situations - Answer- · Produces cognitive dissonance
or static
· Limits information attention/retention to 15% - 20%
10 ways to lose trust. Pg.48 - Answer- · Talk instead of act.
· Trivialize Risk
· Hide Behind Lawyers
· Make a mistake and deny it
· Don't speak plain English.
· Lecture
· Don't let down your guard- don't be human, no empathy.
· Wait to talk until someone else does.
Skimp on resources for
Effective Communication/ and success factors- pg 49. 50 - Answer- - FACTORS
· Leadership
· Trust
UNIT 1 EXAM QUESTIONS AND
ANSWERS (GRADED A+)
How many types of Americas and what are they. Pg 43 - Answer- · SIX AMERICAS
· Alarmed
· Concerned
· Cautious
· Disengaged
· Doubtful
· Dismissive
Risk Communication Barriers. Pg.45 - Answer- · Mission Requirements
· Institutional Policies
· Chain of Command
· Audience Characteristics
· Lack of resources to pre test messages, methods, and approaches
· Age, Rank, Motivation Awareness and education
· Organizational Culture
· Technical Language
· Communication Context
· LIMITED RELATIONSHIPS - are not mutually beneficial.
· Body Language
Low Trust and High PR Concern Situations - Answer- · Produces cognitive dissonance
or static
· Limits information attention/retention to 15% - 20%
10 ways to lose trust. Pg.48 - Answer- · Talk instead of act.
· Trivialize Risk
· Hide Behind Lawyers
· Make a mistake and deny it
· Don't speak plain English.
· Lecture
· Don't let down your guard- don't be human, no empathy.
· Wait to talk until someone else does.
Skimp on resources for
Effective Communication/ and success factors- pg 49. 50 - Answer- - FACTORS
· Leadership
· Trust
