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During rounds, a charge D
nurse hears the patient
care technician yelling
loudly to a patient
regarding a transfer from
the bed to chair. Upon
entering the room, what is
the nurse's BEST
response?
A."You need to speak to
the patient quietly so you
don't disturb the other
patients."
B. "Let me help you with
your transfer technique."
C."When you are finished,
be sure to apologize for
your rough demeanor."
D. "When your patient is
safe and comfortable,
meet me at the desk."
,A public health nurse is A
leaving the home of a
young mother who has a
special needs baby. The
neighbor states, "How is
she doing, since the
baby's father is no help?"
What is the nurse's BEST
response to the neighbor?
A. "New mothers need
support."
B. "The lack of a father is
difficult."
C. "How are you today?"
D. "It is a very sad
situation."
A 3-year-old child is being D
admitted to a medical
division for vomiting,
diarrhea, and dehydration.
During the admission
interview, the nurse should
implement which
communication
techniques to elicit the
most information from the
parents?
A. The use of reflective
questions
B. The use of closed
questions
C. The use of assertive
questions
D. The use of clarifying
questions
,A nurse enters a patient's D
room and examines the
patient's IV fluids and
cardiac monitor. The
patient states, "Well, I
haven't seen you before.
Who are you?" What is the
nurse's BEST response?
A. "I'm just the IV therapist
checking your IV."
B. "I've been transferred to
this division and will be
caring for you."
C. "I'm sorry, my name is
John Smith and I am your
nurse."
D. "My name is John Smith,
I am your nurse and I'll be
caring for you until 11 PM."
, A nurse enters the room D
of a patient with cancer.
The patient is crying and
states, "I feel so alone."
Which response by the
nurse is the most
therapeutic action?
A. The nurse stands at the
patient's bedside and
states, "I understand how
you feel. My mother said
the same thing when she
was ill."
B. The nurse places a hand
on the patient's arm and
states, "You feel so alone."
C. The nurse stands in the
patient's room and asks,
"Why do you feel so
alone? Your wife has been
here every day."
D. The nurse holds the
patient's hand and asks,
"What makes you feel so
alone?"