IND 123 Final Exam Questions With
Correct Answers
/. The Improve phase of the project is where the company hopes to realize a
____________. - Answer-✅Return on investment
/.Which of the following is an activity of the team during the Improve phase of the
project? - Answer-✅All of the above
/.________is a way of confirming that a chosen solution is the right one so effective
change can be made. - Answer-✅Experimentation
/.Once we have the ______, the operator can use them to identify trends and out-of-
control conditions. - Answer-✅Control limits
/.Plans regarding the future attention needs of a newly completed project would be
covered in the _________ plan. - Answer-✅Response
/.Sigma comes from statistics and represents the ______ of a measurement based
upon a group of similar occurrences. - Answer-✅Standard deviation
/.Six Sigma is a management ______ that targets the need to reduce costs and defects.
- Answer-✅Philosophy
/.The team's efforts in the ______ stage of DMAIC are to produce as many ideas as
possible for a solution. - Answer-✅Improve
/.The Balanced Scorecard focuses a company's attention on four views off their vision
and strategy. those four views are _________. - Answer-✅Financial, internal business
processes, employees learning and growth, and customers.
/.The Voice of the Customer (VOC) is used to identify project ideas based upon
_________. - Answer-✅Employee satisfaction (internal clients)
,
Customer expectations (external clients)
/.Customers are a source of ______for the company about how well their expectations
are being met by the company's products and services. - Answer-✅Feedback
/.The______ can be divided into several layers to indicate the value added at each level
within the company. - Answer-✅Value chain
Correct Answers
/. The Improve phase of the project is where the company hopes to realize a
____________. - Answer-✅Return on investment
/.Which of the following is an activity of the team during the Improve phase of the
project? - Answer-✅All of the above
/.________is a way of confirming that a chosen solution is the right one so effective
change can be made. - Answer-✅Experimentation
/.Once we have the ______, the operator can use them to identify trends and out-of-
control conditions. - Answer-✅Control limits
/.Plans regarding the future attention needs of a newly completed project would be
covered in the _________ plan. - Answer-✅Response
/.Sigma comes from statistics and represents the ______ of a measurement based
upon a group of similar occurrences. - Answer-✅Standard deviation
/.Six Sigma is a management ______ that targets the need to reduce costs and defects.
- Answer-✅Philosophy
/.The team's efforts in the ______ stage of DMAIC are to produce as many ideas as
possible for a solution. - Answer-✅Improve
/.The Balanced Scorecard focuses a company's attention on four views off their vision
and strategy. those four views are _________. - Answer-✅Financial, internal business
processes, employees learning and growth, and customers.
/.The Voice of the Customer (VOC) is used to identify project ideas based upon
_________. - Answer-✅Employee satisfaction (internal clients)
,
Customer expectations (external clients)
/.Customers are a source of ______for the company about how well their expectations
are being met by the company's products and services. - Answer-✅Feedback
/.The______ can be divided into several layers to indicate the value added at each level
within the company. - Answer-✅Value chain
