, TESTBANK FOR Supervision in the Hospitality
Industry Leading Human Resources, 10th Edition
Walker
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
, Supervision 10E
Chapter 1 – Multiple-Choice Test Questions
1. Scientific management is associated with:
a. the Hawthorne experiments.
b. Alexander Graham Bell.
c. participative management.
d. Frederick Taylor.
2. A flex style of management means:
a. bending the rules to get employees to work better.
b. being able to do all the different tasks you supervise.
c. successfully maintaining the management point of view without slipping back to the
workers’ point of view.
d. adjusting decisions and actions to the needs of the situation.
3. Human relations theory emphasizes:
a. the importance of workers as individuals.
b. a fair day’s work.
c. management by group decision.
d. incentive pay.
4. Participative management:
a. allows workers to take part in decisions affecting them.
b. requires the supervisor to participate in the work alongside the workers.
c. allows workers to participate in company profits.
d. All of the above.
5. A supervisor must work overtime without pay if he/she:
a. supervises fewer than 10 people.
b. supervises two or more people, spends 50 percent or more of his/her time managing, and
earns $684 per week or more.
c. supervises two or more people and earns at least minimum wage.
d. is considered a nonexempt employee.
6. An approach to management that blends standardization, concern with people, and
participative techniques is called:
a. democratic management.
b. humanistic management.
c. flex-style management.
d. boomerang management.
,7. A poor work climate can cause:
a. low labor turnover and better-quality control.
b. low productivity and fewer guests.
c. a fun and easygoing attitude.
d. hostility among workers.
8. Why is it not uncommon for some hourly workers, such as bartenders and serving personnel,
to take home more pay than their supervisors?
a. Supervisors are considered nonexempt employees and therefore do not earn overtime
pay.
b. Supervisors are exempt employees and are not covered by wage and hour laws.
c. Bartenders and serving personnel are paid more than their supervisors.
d. Hourly employees are exempt, meaning wage and hour laws do not cover them.
9. Organizational Excellence (OE) is a:
a. system in which workers participate in decisions that concern them.
b. participative process that empowers all levels of employees to work in groups to establish
guest service expectations.
c. blend of several different systems.
d. theory in which a scientific approach was applied to human performance on the job to
increase productivity.
10. Boomerang management occurs when a:
a. supervisor takes control of a stressful situation.
b. supervisor reverts from a management point of view to a worker’s point of view.
c. supervisor rewards their employees for a job well done.
d. supervisor puts an employee on a probationary period.
11. According to Manz, an opportunity thinker:
a. concentrates on constructive ways to deal with circumstances.
b. focuses on why a situation is impossible to handle.
c. seeks out opportunities that will create a positive work environment.
d. None of the above.
12. The supervisor’s role is to:
a. be responsible for the quantity and quality of the products and services.
b. meet employee needs.
c. be responsible for the output of the people supervised.
d. All of the above.
,13. As a supervisor, your number one concern is:
a. your employees.
b. other managers.
c. the guests.
d. the owners.
14. Which of the following represents the four main functions of management?
a. Planning, evaluating, organizing, controlling
b. Planning, organizing, leading, controlling
c. Planning, organizing, evaluating, leading
d. Planning, evaluating, leading, controlling
15. Which of the following is true of managerial skills?
a. management at any level is a science, not an art.
b. They are an art that can be learned, although no one can really teach you.
c. You do not have to be born with certain talents or personality traits.
d. Supervisors need human, technical, and conceptual skills
Answers
1 a
2 d
3 a
4 b
5 b
6 b
7 b
8 b
9 b
10 b
11 a
12 d
13 a
14 b
15 d
,
, Supervision 10E
Chapter 2 – Multiple-Choice Test Questions
1. The front-line supervisor:
a. does not have the power to hire and fire, reward and punish.
b. maintains consistent disciplinary action.
c. has the acceptance of authority by workers.
d. leads and manages hourly paid employees.
2. Management by example refers to:
a. following in your boss’s footsteps.
b. setting a good example for your workers.
c. a method of training using show-and-tell techniques.
d. making an example of a worker who breaks the rules.
3. Leadership style refers to:
a. charisma.
b. the manner of interaction the supervisor uses with employees in directing and controlling
the work.
c. managerial skills (conceptual, human, and technical).
d. motivation through participation.
4. The Theory X view of workers holds that:
a. people will work productively if you make them happy.
b. people are all the same and must be treated the same.
c. work is as natural as play, and people will work of their own accord toward objectives
that fill personal needs.
d. people dislike work and must be coerced and threatened with punishment to get the work
done.
5. The Theory Y view of workers holds that:
a. people will work productively if you make them happy.
b. people are all the same and must be treated the same.
c. work is as natural as play, and people will work of their own accord toward objectives
that fill personal needs.
d. people dislike work and must be coerced and threatened with punishment to get the work
done.
6. Situational leadership theory holds that:
a. a participative style of leadership is most effective in most situations.
b. an autocratic style is most effective in most situations.
, c. as leadership style moves from autocratic toward participative, it becomes more and more
effective.
d. the degree of worker participation should depend on the work, the people, the leader, and
time pressures—the total situation.
7. A transformational leader:
a. motivates through rewards.
b. dictates to their employees what, when, and how things will be done.
c. acts as a coach and leads by example.
d. None of the above.
8. A transactional leader:
a. motivates through appealing to the workers’ self-interest (rewards).
b. leads by example.
c. aims to fulfill the inner personal needs of the employees.
d. Both b and c
9. Being a leader means:
a. being someone that people follow voluntarily.
b. guiding the actions of your employees to reach certain goals.
c. influencing the actions of your employees to reach certain goals.
d. All of the above.
10. According to McGregor, the autocratic style is typical of which theory?
a. Theory X
b. Theory Y
c. Theory Z
d. None of the above.
11. . Which of the following is not one of the four styles of leading?
a. Discipline
b. Delegating
c. Directing
d. Coaching
12. Which of the following is a characteristic and trait of effective leaders?
a. Drive
b. Desire to influence others
c. Honesty and moral character
d. All of the above.
,13. Which of the following is true of democratic leadership style?
a. Also known as participative leadership style
b. The supervisor is likely to make decisions without input from staff
c. Supervisors manage by the book
d. The supervisor does as little leading as possible
14. An experienced and proficient person who acts as a leader, role model, and teacher to those
less experienced and less skilled is known as a:
a. leader.
b. supervisor.
c. coach.
d. mentor.
15. The study of standards of conduct and moral judgment is known as:
a. morals.
b. empowerment.
c. ethics.
d. judgment.
Answers
1. d
2. b
3. b
4. d
5. c
6. d
7. c
8. a
9. d
10. a
11. a
12. d
13. a
14. d
15. c
,
Industry Leading Human Resources, 10th Edition
Walker
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
, Supervision 10E
Chapter 1 – Multiple-Choice Test Questions
1. Scientific management is associated with:
a. the Hawthorne experiments.
b. Alexander Graham Bell.
c. participative management.
d. Frederick Taylor.
2. A flex style of management means:
a. bending the rules to get employees to work better.
b. being able to do all the different tasks you supervise.
c. successfully maintaining the management point of view without slipping back to the
workers’ point of view.
d. adjusting decisions and actions to the needs of the situation.
3. Human relations theory emphasizes:
a. the importance of workers as individuals.
b. a fair day’s work.
c. management by group decision.
d. incentive pay.
4. Participative management:
a. allows workers to take part in decisions affecting them.
b. requires the supervisor to participate in the work alongside the workers.
c. allows workers to participate in company profits.
d. All of the above.
5. A supervisor must work overtime without pay if he/she:
a. supervises fewer than 10 people.
b. supervises two or more people, spends 50 percent or more of his/her time managing, and
earns $684 per week or more.
c. supervises two or more people and earns at least minimum wage.
d. is considered a nonexempt employee.
6. An approach to management that blends standardization, concern with people, and
participative techniques is called:
a. democratic management.
b. humanistic management.
c. flex-style management.
d. boomerang management.
,7. A poor work climate can cause:
a. low labor turnover and better-quality control.
b. low productivity and fewer guests.
c. a fun and easygoing attitude.
d. hostility among workers.
8. Why is it not uncommon for some hourly workers, such as bartenders and serving personnel,
to take home more pay than their supervisors?
a. Supervisors are considered nonexempt employees and therefore do not earn overtime
pay.
b. Supervisors are exempt employees and are not covered by wage and hour laws.
c. Bartenders and serving personnel are paid more than their supervisors.
d. Hourly employees are exempt, meaning wage and hour laws do not cover them.
9. Organizational Excellence (OE) is a:
a. system in which workers participate in decisions that concern them.
b. participative process that empowers all levels of employees to work in groups to establish
guest service expectations.
c. blend of several different systems.
d. theory in which a scientific approach was applied to human performance on the job to
increase productivity.
10. Boomerang management occurs when a:
a. supervisor takes control of a stressful situation.
b. supervisor reverts from a management point of view to a worker’s point of view.
c. supervisor rewards their employees for a job well done.
d. supervisor puts an employee on a probationary period.
11. According to Manz, an opportunity thinker:
a. concentrates on constructive ways to deal with circumstances.
b. focuses on why a situation is impossible to handle.
c. seeks out opportunities that will create a positive work environment.
d. None of the above.
12. The supervisor’s role is to:
a. be responsible for the quantity and quality of the products and services.
b. meet employee needs.
c. be responsible for the output of the people supervised.
d. All of the above.
,13. As a supervisor, your number one concern is:
a. your employees.
b. other managers.
c. the guests.
d. the owners.
14. Which of the following represents the four main functions of management?
a. Planning, evaluating, organizing, controlling
b. Planning, organizing, leading, controlling
c. Planning, organizing, evaluating, leading
d. Planning, evaluating, leading, controlling
15. Which of the following is true of managerial skills?
a. management at any level is a science, not an art.
b. They are an art that can be learned, although no one can really teach you.
c. You do not have to be born with certain talents or personality traits.
d. Supervisors need human, technical, and conceptual skills
Answers
1 a
2 d
3 a
4 b
5 b
6 b
7 b
8 b
9 b
10 b
11 a
12 d
13 a
14 b
15 d
,
, Supervision 10E
Chapter 2 – Multiple-Choice Test Questions
1. The front-line supervisor:
a. does not have the power to hire and fire, reward and punish.
b. maintains consistent disciplinary action.
c. has the acceptance of authority by workers.
d. leads and manages hourly paid employees.
2. Management by example refers to:
a. following in your boss’s footsteps.
b. setting a good example for your workers.
c. a method of training using show-and-tell techniques.
d. making an example of a worker who breaks the rules.
3. Leadership style refers to:
a. charisma.
b. the manner of interaction the supervisor uses with employees in directing and controlling
the work.
c. managerial skills (conceptual, human, and technical).
d. motivation through participation.
4. The Theory X view of workers holds that:
a. people will work productively if you make them happy.
b. people are all the same and must be treated the same.
c. work is as natural as play, and people will work of their own accord toward objectives
that fill personal needs.
d. people dislike work and must be coerced and threatened with punishment to get the work
done.
5. The Theory Y view of workers holds that:
a. people will work productively if you make them happy.
b. people are all the same and must be treated the same.
c. work is as natural as play, and people will work of their own accord toward objectives
that fill personal needs.
d. people dislike work and must be coerced and threatened with punishment to get the work
done.
6. Situational leadership theory holds that:
a. a participative style of leadership is most effective in most situations.
b. an autocratic style is most effective in most situations.
, c. as leadership style moves from autocratic toward participative, it becomes more and more
effective.
d. the degree of worker participation should depend on the work, the people, the leader, and
time pressures—the total situation.
7. A transformational leader:
a. motivates through rewards.
b. dictates to their employees what, when, and how things will be done.
c. acts as a coach and leads by example.
d. None of the above.
8. A transactional leader:
a. motivates through appealing to the workers’ self-interest (rewards).
b. leads by example.
c. aims to fulfill the inner personal needs of the employees.
d. Both b and c
9. Being a leader means:
a. being someone that people follow voluntarily.
b. guiding the actions of your employees to reach certain goals.
c. influencing the actions of your employees to reach certain goals.
d. All of the above.
10. According to McGregor, the autocratic style is typical of which theory?
a. Theory X
b. Theory Y
c. Theory Z
d. None of the above.
11. . Which of the following is not one of the four styles of leading?
a. Discipline
b. Delegating
c. Directing
d. Coaching
12. Which of the following is a characteristic and trait of effective leaders?
a. Drive
b. Desire to influence others
c. Honesty and moral character
d. All of the above.
,13. Which of the following is true of democratic leadership style?
a. Also known as participative leadership style
b. The supervisor is likely to make decisions without input from staff
c. Supervisors manage by the book
d. The supervisor does as little leading as possible
14. An experienced and proficient person who acts as a leader, role model, and teacher to those
less experienced and less skilled is known as a:
a. leader.
b. supervisor.
c. coach.
d. mentor.
15. The study of standards of conduct and moral judgment is known as:
a. morals.
b. empowerment.
c. ethics.
d. judgment.
Answers
1. d
2. b
3. b
4. d
5. c
6. d
7. c
8. a
9. d
10. a
11. a
12. d
13. a
14. d
15. c
,
