Salesforce Certified Associate Exam QUESTIONS WITH ANSWERS

Salesforce Certified Associate Exam |\ |\ |\ |\




QUESTIONS WITH ANSWERS |\ |\




What is the Salesforce Ecosystem? - CORRECT ANSWERS
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✔✔Upgraded version of excel and Google Sheets. Allows you to |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


check in with clients automatically based on where they are in
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the customer journey. A place where you will not have to worry
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about losing customer data.
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Salesforce is the leading CRM (Customer Relationship
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Management) provider with many products to help serve your |\ |\ |\ |\ |\ |\ |\ |\ |\


customer.


What does the Salesforce security permissions do? - CORRECT
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ANSWERS ✔✔Allow stakeholders to keep their deals, cases and
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opportunities private and away from others that do not have a |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


need to see the information.
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How is Salesforce a multi-tenant environment? - CORRECT
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ANSWERS ✔✔You have your dedicated space yet share internal
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resources with other tenants within the building of your org aka
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salesforce ecosystem |\




What are Superbadges? - CORRECT ANSWERS ✔✔Real world
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scenarios with questions and playground challenges for specific
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learning objectives. |\

, What is the Trailhead Academy? - CORRECT ANSWERS ✔✔Week
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long classes taught by other trailblazers → best to attend if
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sponsored by your company because it cost a couple thousand
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dollars


What is Salesforce Customer 360? - CORRECT ANSWERS
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✔✔Salesforce's solution that connects all information about the |\ |\ |\ |\ |\ |\ |\ |\


customer in an easy to access system. |\ |\ |\ |\ |\ |\




A way of connecting all the products Salesforce have to create
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one holistic view of the customer journey and experience.
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What is the Salesforce Sales cloud? - CORRECT ANSWERS ✔✔The
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most fundamental cloud that connects leads and opportunities.
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Provides info about the deals that are being sold within your org.
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It contains every step of the sales path.
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Product to enable Sales Teams to manage customer
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data and sell effectively.
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What is the Salesforce Service cloud? - CORRECT ANSWERS
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✔✔The second most common cloud, biggest focus is on customer
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service and success. Deals with use cases, accounts and
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contacts. For ex. an email can turn into a case that is automated
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via phone, email or web chat. There are some automations for
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case resolution within this cloud.
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What is the Salesforce Marketing cloud? - CORRECT ANSWERS
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✔✔Product to enable companies to market to |\ |\ |\ |\ |\ |\