Jail academy phase 1 exam ACTUAL
QUESTIONS AND CORRECT ANSWERS
Four elements of communication - Correct answers✔✔Sender. Sending, Message, Receiving,
receiver.
Basic communication process. - Correct answers✔✔message, conveyed, messaged received,
response, message understood.
crisis intervention - Correct answers✔✔Used for anyone who is not thinking clearly and
rationally.
Use the same techniques regardless of why a person is irrational.
Crisis intervention model
Getting the persons attention. - Correct answers✔✔-use your given name rather then title.
ask do not order
-get the them to focus on you not at you
- Use simple commands and the subjects first name
Crisis intervention FORMAT. Check on the persons perception of reality. - Correct answers✔✔-
ask basic questions.
-ask person what they are seeing.
- tell the person you cannot hear what they are thinking.
- A person may need to touch you.
When to take action. - Correct answers✔✔- Despite your best efforts may respond like you want
them to.
,- sometimes subjects will actively choose not to corporate.
- Either disengage or escalate to physical intervention skills.
When should you take action? - Correct answers✔✔Danger.
Overriding concern.
No progress.
Escape.
What is the first thing you do when you get medication? - Correct answers✔✔Check the dosage
on the med, right person, right label, check package count.
If somebody has hepatitis C what do you do? - Correct answers✔✔Isolate them- notify medical
how is TB spread? - Correct answers✔✔droplets thru the air mostly by coughing and sneezing.
How to treat someone with asthma. - Correct answers✔✔Make them comfortable
Types of contacts - Correct answers✔✔-basic contact
- dispute/disturbance resolution.
-crisis intervention.
-debriefing.
basic contact model. - Correct answers✔✔Opening→ information gathering → Resolution.
(ONR)
, Communication in a workplace. - Correct answers✔✔-Promotes understanding and enhances
efficiency.
- resolves conflicts.
-increases job satisfaction and reduces stress.
-Improves personal communication skills.
for a t/f You need to be invincible. - Correct answers✔✔invincible.
Barriers of communication - Correct answers✔✔-Rank and structure.
-Need to appear invincable
-Us-against-them syndrome
-Lack of team thinking
-Babor vs. management
-Rumor mill
-Schedules.
Called innovating something
First responder philosophy - Correct answers✔✔- Arrive on scene
- asses the situation.
Disturbance resolution. - Correct answers✔✔a systematic approach, often based on models like
DAAT (Defense and Arrest Tactics) or POSC (Principles of Self-Defense and Control), for
officers to respond to and de-escalate inmate disturbances
Decision making. - Correct answers✔✔- Justification
- desirability
QUESTIONS AND CORRECT ANSWERS
Four elements of communication - Correct answers✔✔Sender. Sending, Message, Receiving,
receiver.
Basic communication process. - Correct answers✔✔message, conveyed, messaged received,
response, message understood.
crisis intervention - Correct answers✔✔Used for anyone who is not thinking clearly and
rationally.
Use the same techniques regardless of why a person is irrational.
Crisis intervention model
Getting the persons attention. - Correct answers✔✔-use your given name rather then title.
ask do not order
-get the them to focus on you not at you
- Use simple commands and the subjects first name
Crisis intervention FORMAT. Check on the persons perception of reality. - Correct answers✔✔-
ask basic questions.
-ask person what they are seeing.
- tell the person you cannot hear what they are thinking.
- A person may need to touch you.
When to take action. - Correct answers✔✔- Despite your best efforts may respond like you want
them to.
,- sometimes subjects will actively choose not to corporate.
- Either disengage or escalate to physical intervention skills.
When should you take action? - Correct answers✔✔Danger.
Overriding concern.
No progress.
Escape.
What is the first thing you do when you get medication? - Correct answers✔✔Check the dosage
on the med, right person, right label, check package count.
If somebody has hepatitis C what do you do? - Correct answers✔✔Isolate them- notify medical
how is TB spread? - Correct answers✔✔droplets thru the air mostly by coughing and sneezing.
How to treat someone with asthma. - Correct answers✔✔Make them comfortable
Types of contacts - Correct answers✔✔-basic contact
- dispute/disturbance resolution.
-crisis intervention.
-debriefing.
basic contact model. - Correct answers✔✔Opening→ information gathering → Resolution.
(ONR)
, Communication in a workplace. - Correct answers✔✔-Promotes understanding and enhances
efficiency.
- resolves conflicts.
-increases job satisfaction and reduces stress.
-Improves personal communication skills.
for a t/f You need to be invincible. - Correct answers✔✔invincible.
Barriers of communication - Correct answers✔✔-Rank and structure.
-Need to appear invincable
-Us-against-them syndrome
-Lack of team thinking
-Babor vs. management
-Rumor mill
-Schedules.
Called innovating something
First responder philosophy - Correct answers✔✔- Arrive on scene
- asses the situation.
Disturbance resolution. - Correct answers✔✔a systematic approach, often based on models like
DAAT (Defense and Arrest Tactics) or POSC (Principles of Self-Defense and Control), for
officers to respond to and de-escalate inmate disturbances
Decision making. - Correct answers✔✔- Justification
- desirability
