CRCR Test Review Exam 2026 Questions
and Answers
Important revenue cycle activities in the pre-service stage include; - Correct
answer-Obtaining or updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the
patient's health plan and benefits are used to calculate; - Correct answer-The
amount the patient may be expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the
Patient Access area. Census activity is processed, Discharges are completed and
correctly coded. These activities are considered - Correct answer-Point-of-service
revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; -
Correct answer-With a written statement of the conversation
HFMA's patient financial communications best practices specify that patients
should be told about the types of services provided and; - Correct answer-Who
participates in providing the service, e.g. surgeons, radiologists, etc.
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, The process of evaluating compliance with financial assistance policies involves; -
Correct answer-The annual observation, monitoring, and tracking of results for all
best practices.
The account resolution clock begins when - Correct answer-The first statement is
sent to the patient
The soft cost of a dissatisfied customer is - Correct answer-The customer passing
on information about their negative experience to potential patients or through
social media channels
The hard cost of a dissatisfied customer is - Correct answer-loss of future revenue
When there is a request for service, scheduling staff must first - Correct answer-
Confirm the patients key identification information
A standardized form informing patients about the conditions that must be agreed to
as part of the agreement for the hospital to provide care is called - Correct answer-
Conditions of admission
Hospitals need which of the following information sets to assess a patients
financial status - Correct answer-Demographic, Income, Assets, and Expenses
For new patients with no MPI number - Correct answer-A new medical record will
be created by the provider
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and Answers
Important revenue cycle activities in the pre-service stage include; - Correct
answer-Obtaining or updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the
patient's health plan and benefits are used to calculate; - Correct answer-The
amount the patient may be expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the
Patient Access area. Census activity is processed, Discharges are completed and
correctly coded. These activities are considered - Correct answer-Point-of-service
revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; -
Correct answer-With a written statement of the conversation
HFMA's patient financial communications best practices specify that patients
should be told about the types of services provided and; - Correct answer-Who
participates in providing the service, e.g. surgeons, radiologists, etc.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, The process of evaluating compliance with financial assistance policies involves; -
Correct answer-The annual observation, monitoring, and tracking of results for all
best practices.
The account resolution clock begins when - Correct answer-The first statement is
sent to the patient
The soft cost of a dissatisfied customer is - Correct answer-The customer passing
on information about their negative experience to potential patients or through
social media channels
The hard cost of a dissatisfied customer is - Correct answer-loss of future revenue
When there is a request for service, scheduling staff must first - Correct answer-
Confirm the patients key identification information
A standardized form informing patients about the conditions that must be agreed to
as part of the agreement for the hospital to provide care is called - Correct answer-
Conditions of admission
Hospitals need which of the following information sets to assess a patients
financial status - Correct answer-Demographic, Income, Assets, and Expenses
For new patients with no MPI number - Correct answer-A new medical record will
be created by the provider
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
