Cigna Health spring - 2026 Certifications Exam |
Questions With Correct Answers | Verified Solutions
/. Which of the following should you discuss with your customer to help them
understand their prescription drug coverage? - Answer-✅Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
/.Which of the following is applicable when discussing the benefits of any of our plans? -
Answer-✅Use the Summary of Benefits and cover all the benefits of the plan.
/.When verifying if a doctor is in the Cigna Healthcare network which of the following is
correct? - Answer-✅You can verify doctors and other providers using the Provider
Lookup Tool, you may also download the weekly provider spreadsheets.
/.Which of the following scripts is required to be read verbatim when enrolling a
customer over the phone? - Answer-✅Enrollment script.
/.Which of the following is true regarding our paper Scope of Appointment (SOA)? -
Answer-✅While prospects attending marketing/sales events do not have to complete
an SOA, if there is a follow-up one-on-one appointment, an SOA must be completed.
/.Which of the following is a true statement? - Answer-✅In order to be eligible to receive
a commission payment from Cigna, both the agent and agency must be properly
contracted, licensed, trained, and appointed before making a sale.
/.Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare
Medicare. Which of the following does he still need to do in order to complete all
requirements to sell Cigna Medicare plans? - Answer-✅Complete all Cigna training
certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
/.Which of the following are reasons for customer disenrollments? - Answer-
✅Unexpected costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
, /.Which of the following statements about submitting an enrollment paper application is
accurate? - Answer-✅You must submit within 2 calendar days of receiving the
completed enrollment form.
/. - Answer-✅Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of
the plan.
All of these.
/.Bella, a telesales agent, is enrolling a customer telephonically, which of the following
applies to enrolling on an outbound call? - Answer-✅Bella may enroll the customer on
an outbound call if she has met all other requirements including prior conversation with
the customer, permission to call and SOA rules.
/.Which of the following consultative selling skills would help a sales agent start
connecting with their customer from the beginning of the consultation? - Answer-
✅Rapport.
/.How can you best position the benefits of our plans to meet a customer's specific
needs? - Answer-✅Connect the need of the customer to the feature or benefits.
/.Which of the following is a way to prevent CTMs? - Answer-✅Use only Cigna Provider
Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any
changes.
All of these.
/.Which of the following types of preparation is important as part of a sales agent's
regimen? - Answer-✅Mental preparation.
Material preparation.
A and B.
/.Which statement(s) is true about the Cigna Dental benefits? - Answer-✅Dental
benefits in all plans
/.Which is true of our Dual Special Needs Plans? - Answer-✅Plans for customers with
Medicare and Medicaid
We offer HMO D-SNPs
Plans include non zero cost share and zero dollar cost share
All of these
/.Which of our products offer choice, flexibility, open-access network, out of
network/travel access and no referrals? - Answer-✅Our PPO plans
Questions With Correct Answers | Verified Solutions
/. Which of the following should you discuss with your customer to help them
understand their prescription drug coverage? - Answer-✅Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
All of these.
/.Which of the following is applicable when discussing the benefits of any of our plans? -
Answer-✅Use the Summary of Benefits and cover all the benefits of the plan.
/.When verifying if a doctor is in the Cigna Healthcare network which of the following is
correct? - Answer-✅You can verify doctors and other providers using the Provider
Lookup Tool, you may also download the weekly provider spreadsheets.
/.Which of the following scripts is required to be read verbatim when enrolling a
customer over the phone? - Answer-✅Enrollment script.
/.Which of the following is true regarding our paper Scope of Appointment (SOA)? -
Answer-✅While prospects attending marketing/sales events do not have to complete
an SOA, if there is a follow-up one-on-one appointment, an SOA must be completed.
/.Which of the following is a true statement? - Answer-✅In order to be eligible to receive
a commission payment from Cigna, both the agent and agency must be properly
contracted, licensed, trained, and appointed before making a sale.
/.Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare
Medicare. Which of the following does he still need to do in order to complete all
requirements to sell Cigna Medicare plans? - Answer-✅Complete all Cigna training
certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
/.Which of the following are reasons for customer disenrollments? - Answer-
✅Unexpected costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
, /.Which of the following statements about submitting an enrollment paper application is
accurate? - Answer-✅You must submit within 2 calendar days of receiving the
completed enrollment form.
/. - Answer-✅Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of
the plan.
All of these.
/.Bella, a telesales agent, is enrolling a customer telephonically, which of the following
applies to enrolling on an outbound call? - Answer-✅Bella may enroll the customer on
an outbound call if she has met all other requirements including prior conversation with
the customer, permission to call and SOA rules.
/.Which of the following consultative selling skills would help a sales agent start
connecting with their customer from the beginning of the consultation? - Answer-
✅Rapport.
/.How can you best position the benefits of our plans to meet a customer's specific
needs? - Answer-✅Connect the need of the customer to the feature or benefits.
/.Which of the following is a way to prevent CTMs? - Answer-✅Use only Cigna Provider
Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any
changes.
All of these.
/.Which of the following types of preparation is important as part of a sales agent's
regimen? - Answer-✅Mental preparation.
Material preparation.
A and B.
/.Which statement(s) is true about the Cigna Dental benefits? - Answer-✅Dental
benefits in all plans
/.Which is true of our Dual Special Needs Plans? - Answer-✅Plans for customers with
Medicare and Medicaid
We offer HMO D-SNPs
Plans include non zero cost share and zero dollar cost share
All of these
/.Which of our products offer choice, flexibility, open-access network, out of
network/travel access and no referrals? - Answer-✅Our PPO plans
