Assignment 5: Change Management Plan
HRM560: Managing Organizational Change
Strayer University
.
Description of company’s industry, size, number of employees, and history.
, CHANGE MANAGEMENT PLAN 2
Walmart is one of the largest businesses in the world when it comes to organizational
size, value, and financial performance (Thompson, 2018). As of 2017, the company has over 2.5
million employees nationwide. Walmart was founded in 1962 in Arkansas, the company has
become one of the most profitable retailers in the world. According to Ferguson (2017), Walmart
has the top position in the retail industry with revenues exceeding $485 billion per year. Their
success is based on the strategies implemented within the company’s vision and mission. Thus,
the corporate mission statement, the corporate vision statement, the generic strategy for
competitive advantage, and intensive growth strategies are contributing factors to the company’s
success (Ferguson, 2017).
Analysis of the current HR practice that should be changed
It appears that one of Walmart’s main issues is lack of employment training and properly
serving its customers—failing to connect with them. Problem perhaps is the management at
middle level, who wield their absolute power, and cannot see the importance of simple matters
such as customer service (Mourdoukoutas, 2016). If the workers are not trained properly by
guessing or assuming, it will lead to them providing poor customer service. How can the
company uphold the company’s mission and values, if employees are not provided the necessary
tools to provide excellent customer service upfront?
Three reasons for the change based on current change management theories.
Reviewing the compensation policy, a little deeper would not hurt. If the workers are
compensated as they should, they may be inclined to do a better job when interacting with
customers. Higher wages create the conditions for workers to be more productive, lending to
lower turnover, improvement in the average quality of job applicants and improved morale.
(Wolfers, J. and Zilinsky, J., 2015). Secondly, management needs to consider improving the