HCAD 301 Final Exam 2026 Questions
and Answers
Improvement models - Correct answer-Recipe
Analytic tools - Correct answer-Ingredients
Qualitative - Correct answer-Non-numerical
Quantitative - Correct answer-Numerical
Brainstorming - Correct answer-Interactive decision making to generate ideas
Structured Brainstorming - Correct answer-Solicit one idea from each person in
sequence
Silent Brainstorming - Correct answer-Have participants write ideas individually
on sticky notes
Unstructured Brainstorming - Correct answer-Participants contribute ideas as they
come to mind
Multi-voting - Correct answer-Generate ideas, set priorities, maintain direction.
Spread out number of votes; pare down a broad list of ideas to prioritize
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Nominal Group Technique - Correct answer-Structured form of multi-voting with
five steps
Nominal Group Technique Sequences - Correct answer-1. Team leader states the
problem
2. Each team member silently records potential solutions
3. Each person shares one idea with the group
4. Team clarifies the ideas listed on the flipchart
5. Team votes on ideas silently
Which of the following is the structured form of multi-voting, usually with five
steps and a rank voting process to prioritize quality improvement initiatives? -
Correct answer-Nominal group technique
Cause and effect (fishbone/Ishikawa) - Correct answer-Creates a snapshot of
collective knowledge and consensus of a team
5 Whys - Correct answer-Dig deeper into the causes of a problem. Ask what and
why until all aspects of the situations are reviewed.
Sub-type flowchart - Correct answer-Swimlane diagram
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
and Answers
Improvement models - Correct answer-Recipe
Analytic tools - Correct answer-Ingredients
Qualitative - Correct answer-Non-numerical
Quantitative - Correct answer-Numerical
Brainstorming - Correct answer-Interactive decision making to generate ideas
Structured Brainstorming - Correct answer-Solicit one idea from each person in
sequence
Silent Brainstorming - Correct answer-Have participants write ideas individually
on sticky notes
Unstructured Brainstorming - Correct answer-Participants contribute ideas as they
come to mind
Multi-voting - Correct answer-Generate ideas, set priorities, maintain direction.
Spread out number of votes; pare down a broad list of ideas to prioritize
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Nominal Group Technique - Correct answer-Structured form of multi-voting with
five steps
Nominal Group Technique Sequences - Correct answer-1. Team leader states the
problem
2. Each team member silently records potential solutions
3. Each person shares one idea with the group
4. Team clarifies the ideas listed on the flipchart
5. Team votes on ideas silently
Which of the following is the structured form of multi-voting, usually with five
steps and a rank voting process to prioritize quality improvement initiatives? -
Correct answer-Nominal group technique
Cause and effect (fishbone/Ishikawa) - Correct answer-Creates a snapshot of
collective knowledge and consensus of a team
5 Whys - Correct answer-Dig deeper into the causes of a problem. Ask what and
why until all aspects of the situations are reviewed.
Sub-type flowchart - Correct answer-Swimlane diagram
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
