A-level Business
Schedule F
Decision making to improve operational performance
Name ____________________________________________
,Setting Operational Objectives
The operations department is responsible for the production of the good or service. It will take the
inputs, transform them through the transformation process and turn them in to the output.
Operations management describes the activities, decisions and responsibilities of the managing
production and delivery of products and services.
Inputs, transformation and outputs
For the following different goods and services explain the inputs used and transformation process
that takes place.
1. A cake
2. Airline
The process of transformation is also known as adding value.
2
, Operational Objectives
Trunki
Following the video answer the following questions:
1) Come up with a possible list of operational objectives that Trunki may have.
2) What internal factors may influence their operational objectives?
3) What external factors may influence their operational objectives?
4)
3
, An operations objective is a target set for the operations functions such as to improve the
proportion of deliveries on time by 5% within two years. Like all objectives these should be
SMARTER: specific, measurable, agreed, realistic, time related, evaluated and reviewed.
Objective Explanation
Costs
Quality
Speed of response
and flexibility
Dependability
Environmental
objectives
Added value
4
Schedule F
Decision making to improve operational performance
Name ____________________________________________
,Setting Operational Objectives
The operations department is responsible for the production of the good or service. It will take the
inputs, transform them through the transformation process and turn them in to the output.
Operations management describes the activities, decisions and responsibilities of the managing
production and delivery of products and services.
Inputs, transformation and outputs
For the following different goods and services explain the inputs used and transformation process
that takes place.
1. A cake
2. Airline
The process of transformation is also known as adding value.
2
, Operational Objectives
Trunki
Following the video answer the following questions:
1) Come up with a possible list of operational objectives that Trunki may have.
2) What internal factors may influence their operational objectives?
3) What external factors may influence their operational objectives?
4)
3
, An operations objective is a target set for the operations functions such as to improve the
proportion of deliveries on time by 5% within two years. Like all objectives these should be
SMARTER: specific, measurable, agreed, realistic, time related, evaluated and reviewed.
Objective Explanation
Costs
Quality
Speed of response
and flexibility
Dependability
Environmental
objectives
Added value
4
