C720 - Change Management | 72 Questions and Answers
A customer was having trouble Responsiveness 3 multiple choice options
entering a vacation rental
property. When the customer
contacted the host, the host
came to help the customer
within 10 minutes.
What is the service quality
dimension demonstrated in
the scenario?
A customer went to a service Assurance 3 multiple choice options
center to have new tires installed
on their vehicle. An employee at
the service center was polite
and professional. They were
clear in explaining the types of
tires available, the replacement
process, and the warranty.
They were able to answer all the
customer's questions.
What is the service quality
dimension demonstrated in
the scenario?
A hotel manager periodically Appraisal costs 3 multiple choice options
inspects each room of the hotel
to assess its condition.
Which cost of quality does this
scenario illustrate?
, A website for a utility company Prevention costs 3 multiple choice options
makes customers enter their
bank payment information twice.
The system compares the data
and only proceeds if the data
matches.
Which cost of quality is
represented in this scenario?
A small business wants to Customer-centered focus 3 multiple choice options
enhance the quality of its
products. The business has
begun to send surveys out to
ask which features people like
about the products and which
features they would like to see
added.
Which total quality
management (TQM) principle
is illustrated in the example?
A manufacturing company sources Supplier relationships 3 multiple choice options
many of its components from
another business. The company
has sought to know more about
this other business over time and
has been able to collaborate
with the business to customize
the components for optimal
quality.
What is the core concept of
total quality management (TQM)
demonstrated in the scenario?
Which activity is involved in the Detailing an improvement opportunity 3 multiple choice options
dene phase of Six Sigma?
Which phase of Six Sigma Control 3 multiple choice options
involves implementing measures
to make errors more quickly
detectable?
After each tool in a manufacturing Histogram 3 multiple choice options
facility is produced, its
maximum RPM is tested. A
manager would like to use a
data visualization tool to see
how many of the 1,000 tools
produced last week had a
A customer was having trouble Responsiveness 3 multiple choice options
entering a vacation rental
property. When the customer
contacted the host, the host
came to help the customer
within 10 minutes.
What is the service quality
dimension demonstrated in
the scenario?
A customer went to a service Assurance 3 multiple choice options
center to have new tires installed
on their vehicle. An employee at
the service center was polite
and professional. They were
clear in explaining the types of
tires available, the replacement
process, and the warranty.
They were able to answer all the
customer's questions.
What is the service quality
dimension demonstrated in
the scenario?
A hotel manager periodically Appraisal costs 3 multiple choice options
inspects each room of the hotel
to assess its condition.
Which cost of quality does this
scenario illustrate?
, A website for a utility company Prevention costs 3 multiple choice options
makes customers enter their
bank payment information twice.
The system compares the data
and only proceeds if the data
matches.
Which cost of quality is
represented in this scenario?
A small business wants to Customer-centered focus 3 multiple choice options
enhance the quality of its
products. The business has
begun to send surveys out to
ask which features people like
about the products and which
features they would like to see
added.
Which total quality
management (TQM) principle
is illustrated in the example?
A manufacturing company sources Supplier relationships 3 multiple choice options
many of its components from
another business. The company
has sought to know more about
this other business over time and
has been able to collaborate
with the business to customize
the components for optimal
quality.
What is the core concept of
total quality management (TQM)
demonstrated in the scenario?
Which activity is involved in the Detailing an improvement opportunity 3 multiple choice options
dene phase of Six Sigma?
Which phase of Six Sigma Control 3 multiple choice options
involves implementing measures
to make errors more quickly
detectable?
After each tool in a manufacturing Histogram 3 multiple choice options
facility is produced, its
maximum RPM is tested. A
manager would like to use a
data visualization tool to see
how many of the 1,000 tools
produced last week had a
