1
| P a g
9b 9b 9b 9b 9
b e
WARRANTY SERVICE AUTHORIZATION 9b 9b 9b
EXAM ASP & ONSITE (RWST217) 9b 9b 9b 9b
Hardware Maintenance Manual (HMM) - 9b 9b 9b 9b
....ANSWER >>>>Which of the following sho 9b 9b 9b 9b 9b
ws the list of components that must be remo
9b 9b 9b 9b 9b 9b 9b 9b
ved before servicing the LCD panel?
9b 9b 9b 9b 9b
The sudden flow of static charge from an obj
9b 9b 9b 9b 9b 9b 9b 9b
ect with a higher charge to an object with a l
9b 9b 9b 9b 9b 9b 9b 9b 9b 9b
ower charge. - 9b 9b
....ANSWER >>>>What is electrostatic discha
9b 9b 9b 9b 9b
rge?
Involving the customer in the solution proce
9b 9b 9b 9b 9b 9b
ss - ....ANSWER >>>>One key aspect of
9b 9b 9b 9b 9b 9b
,2
| P a g
9b 9b 9b 9b 9
b e
exceptional customer service is 9b 9b 9b
.
Disconnect the power cable - .... ANSWER 9b 9b 9b 9b
>>>>A technician is about to open a desktop
9b 9b 9b 9b 9b 9b 9b 9b
PC to replace a video card. He shuts down the
9b 9b 9b 9b 9b 9b 9b 9b 9b
computer, opens it, grounds himself with the
9b 9b 9b 9b 9b 9b 9b
ESD wrist strap, and begins to open the case.
9b 9b 9b 9b 9b 9b 9b 9b 9b
Which step did the technician forget to do?
9b 9b 9b 9b 9b 9b 9b
To create bootable diagnostics in Windows an
9b 9b 9b 9b 9b 9b
d Linux. -
9b 9b
....ANSWER >>>>What is the Bootable Gener
9b 9b 9b 9b 9b 9b
ator used for? 9b 9b
Continually tap F1 during system boot - 9b 9b 9b 9b 9b 9b
....ANSWER >>>>How do you enter BIOS Setu 9b 9b 9b 9b 9b 9b
p?
DIMMs and SO-DIMMs - .....ANSWER
9b 9b 9b
>>>>What are the two major different types9b 9b 9b 9b 9b 9b
, 3
| P a g
9b 9b 9b 9b 9
b e
of memory modules that will be found across
9b 9b 9b 9b 9b 9b 9b 9b
Lenovo systems? 9b
Lenovo Vantage - 9b 9b
....ANSWER >>>>Which Lenovo diagnostic to
9b 9b 9b 9b 9b
ol is best for blue screen errors, slow operati
9b 9b 9b 9b 9b 9b 9b 9b
ng systems, and regular hardware scans?
9b 9b 9b 9b 9b
Memory sockets on Motherboard - 9b 9b 9b 9b
....ANSWER >>>>Where is RAM installed? 9b 9b 9b 9b
Spread the thermal compound until the
9b 9b 9b 9b 9b
entire surface is covered. -... ANSWER
9b 9b 9b 9b 9b
>>>>Which of the following statements are t 9b 9b 9b 9b 9b 9b
rue about replacing the thermal compound o
9b 9b 9b 9b 9b 9b
n a laptop?
9b 9b
Peripheral Component Interconnect Express -
9b 9b 9b 9b
....ANSWER >>>>What does PCIe stand for? 9b 9b 9b 9b 9b
| P a g
9b 9b 9b 9b 9
b e
WARRANTY SERVICE AUTHORIZATION 9b 9b 9b
EXAM ASP & ONSITE (RWST217) 9b 9b 9b 9b
Hardware Maintenance Manual (HMM) - 9b 9b 9b 9b
....ANSWER >>>>Which of the following sho 9b 9b 9b 9b 9b
ws the list of components that must be remo
9b 9b 9b 9b 9b 9b 9b 9b
ved before servicing the LCD panel?
9b 9b 9b 9b 9b
The sudden flow of static charge from an obj
9b 9b 9b 9b 9b 9b 9b 9b
ect with a higher charge to an object with a l
9b 9b 9b 9b 9b 9b 9b 9b 9b 9b
ower charge. - 9b 9b
....ANSWER >>>>What is electrostatic discha
9b 9b 9b 9b 9b
rge?
Involving the customer in the solution proce
9b 9b 9b 9b 9b 9b
ss - ....ANSWER >>>>One key aspect of
9b 9b 9b 9b 9b 9b
,2
| P a g
9b 9b 9b 9b 9
b e
exceptional customer service is 9b 9b 9b
.
Disconnect the power cable - .... ANSWER 9b 9b 9b 9b
>>>>A technician is about to open a desktop
9b 9b 9b 9b 9b 9b 9b 9b
PC to replace a video card. He shuts down the
9b 9b 9b 9b 9b 9b 9b 9b 9b
computer, opens it, grounds himself with the
9b 9b 9b 9b 9b 9b 9b
ESD wrist strap, and begins to open the case.
9b 9b 9b 9b 9b 9b 9b 9b 9b
Which step did the technician forget to do?
9b 9b 9b 9b 9b 9b 9b
To create bootable diagnostics in Windows an
9b 9b 9b 9b 9b 9b
d Linux. -
9b 9b
....ANSWER >>>>What is the Bootable Gener
9b 9b 9b 9b 9b 9b
ator used for? 9b 9b
Continually tap F1 during system boot - 9b 9b 9b 9b 9b 9b
....ANSWER >>>>How do you enter BIOS Setu 9b 9b 9b 9b 9b 9b
p?
DIMMs and SO-DIMMs - .....ANSWER
9b 9b 9b
>>>>What are the two major different types9b 9b 9b 9b 9b 9b
, 3
| P a g
9b 9b 9b 9b 9
b e
of memory modules that will be found across
9b 9b 9b 9b 9b 9b 9b 9b
Lenovo systems? 9b
Lenovo Vantage - 9b 9b
....ANSWER >>>>Which Lenovo diagnostic to
9b 9b 9b 9b 9b
ol is best for blue screen errors, slow operati
9b 9b 9b 9b 9b 9b 9b 9b
ng systems, and regular hardware scans?
9b 9b 9b 9b 9b
Memory sockets on Motherboard - 9b 9b 9b 9b
....ANSWER >>>>Where is RAM installed? 9b 9b 9b 9b
Spread the thermal compound until the
9b 9b 9b 9b 9b
entire surface is covered. -... ANSWER
9b 9b 9b 9b 9b
>>>>Which of the following statements are t 9b 9b 9b 9b 9b 9b
rue about replacing the thermal compound o
9b 9b 9b 9b 9b 9b
n a laptop?
9b 9b
Peripheral Component Interconnect Express -
9b 9b 9b 9b
....ANSWER >>>>What does PCIe stand for? 9b 9b 9b 9b 9b
