D469 WGU PA EXAM QUESTIONS
WITH CORRECT ANSWERS
What is the percentage of normal probability used for the control limits in this case? -
Answer-68%
A startup firm is launching a new online education service for kids using the standard
service design process. A detailed schedule for the service launch across several sites
has been completed.
Which type of service specification has been finalized? - Answer-Delivery
A telecommunications company wants to monitor call drop rates to improve the
customer experience. It will use a statistical control chart with an average drop rate of
3X and one sample standard deviation.
What are the control limits of the process control chart? - Answer-3X ± σ
An entertainment company wants to launch a service that requires a very low amount of
contact and interaction with its visitors. The company wants to use the standard design
process to build this service.
Which employee skill set should the company use to ensure quality in this service
delivery? - Answer-Technical skills
A pharmaceutical plant wants to track the color of a key ingredient using a control chart.
This ingredient is procured from a vendor that compares the product against the color
standard. The sample points from the latest consignment are exhibiting an out-of-control
trend.
Which action should be taken to ensure product quality? - Answer-Investigate the latest
consignment and do not use it for production
An industrial chemical manufacturer wants to improve its quality standards by tracking
the moisture levels of raw materials using a statistical control chart. The standard
average moisture level is X humidity units, and two sample standard deviations will be
used.
What is the lower control limit of the chart? - Answer-X - 2σ
A hotel chain wants to enhance the customer experience by upgrading its room facilities
across its many locations.
, What is the relevant measure of service quality to meet the objective? - Answer-
Consistency of the experience
A production facility is taking periodic samples to monitor process controls and quality
standards by using control charts.
Which scenario indicates that a process is not in control? - Answer-Sample attributes
outside the control limits
A consumer electronics company is launching a new product for house cleaning
purposes. This product uses multiple easy-to-use functionalities to minimize defects.
Which quality source methodology has been used in this case? - Answer-Quality by
design
A firm wants to understand and implement quality standards for managing supply chain
risks and avoiding customer service level disruptions.
Which standard can help achieve this goal? - Answer-ISO 9001
A paper manufacturing unit began the International Organization for Standardization
(ISO) certification process but was unable to qualify for the certification after the audit
process.
Which scenario could have caused the rejection? - Answer-The internal quality
management review processes are insufficient
29.
A glass bottle manufacturing facility wants to improve quality by using statistical process
controls in the inspection of samples taken from the production line.
How should the samples be selected? - Answer-Samples should be taken at random
periods throughout the production process.
A sports institute wants to transform its training program for better participant
satisfaction by understanding the best practices used by other service companies.
Which service quality tool can help achieve this goal? - Answer-Service benchmarking
How are cellular layouts used in production facilities to provide flexibility and reduce
waste in both product volume and variety? - Answer-By producing product families in
dedicated manufacturing layouts
WITH CORRECT ANSWERS
What is the percentage of normal probability used for the control limits in this case? -
Answer-68%
A startup firm is launching a new online education service for kids using the standard
service design process. A detailed schedule for the service launch across several sites
has been completed.
Which type of service specification has been finalized? - Answer-Delivery
A telecommunications company wants to monitor call drop rates to improve the
customer experience. It will use a statistical control chart with an average drop rate of
3X and one sample standard deviation.
What are the control limits of the process control chart? - Answer-3X ± σ
An entertainment company wants to launch a service that requires a very low amount of
contact and interaction with its visitors. The company wants to use the standard design
process to build this service.
Which employee skill set should the company use to ensure quality in this service
delivery? - Answer-Technical skills
A pharmaceutical plant wants to track the color of a key ingredient using a control chart.
This ingredient is procured from a vendor that compares the product against the color
standard. The sample points from the latest consignment are exhibiting an out-of-control
trend.
Which action should be taken to ensure product quality? - Answer-Investigate the latest
consignment and do not use it for production
An industrial chemical manufacturer wants to improve its quality standards by tracking
the moisture levels of raw materials using a statistical control chart. The standard
average moisture level is X humidity units, and two sample standard deviations will be
used.
What is the lower control limit of the chart? - Answer-X - 2σ
A hotel chain wants to enhance the customer experience by upgrading its room facilities
across its many locations.
, What is the relevant measure of service quality to meet the objective? - Answer-
Consistency of the experience
A production facility is taking periodic samples to monitor process controls and quality
standards by using control charts.
Which scenario indicates that a process is not in control? - Answer-Sample attributes
outside the control limits
A consumer electronics company is launching a new product for house cleaning
purposes. This product uses multiple easy-to-use functionalities to minimize defects.
Which quality source methodology has been used in this case? - Answer-Quality by
design
A firm wants to understand and implement quality standards for managing supply chain
risks and avoiding customer service level disruptions.
Which standard can help achieve this goal? - Answer-ISO 9001
A paper manufacturing unit began the International Organization for Standardization
(ISO) certification process but was unable to qualify for the certification after the audit
process.
Which scenario could have caused the rejection? - Answer-The internal quality
management review processes are insufficient
29.
A glass bottle manufacturing facility wants to improve quality by using statistical process
controls in the inspection of samples taken from the production line.
How should the samples be selected? - Answer-Samples should be taken at random
periods throughout the production process.
A sports institute wants to transform its training program for better participant
satisfaction by understanding the best practices used by other service companies.
Which service quality tool can help achieve this goal? - Answer-Service benchmarking
How are cellular layouts used in production facilities to provide flexibility and reduce
waste in both product volume and variety? - Answer-By producing product families in
dedicated manufacturing layouts
