ERP Overview (MISY 5340)- CH 1 , 2, 4,
5 Questions with Correct Answers
Asset Management and Customer Service Processes - answer(service) used to
maintain internal assets such as machinery and deliver after-sales customer service
such as repair
Business Process - answer a set of tasks or activities that produce desired outcomes
Enterprise Systems (ES) - answer systems that support end to end processes and are
essential to the efficient and effective execution and management of business process
Controlling - answeraka management accounting
tracking costs and revenues for internal reporting that is intended to help management
control costs and revenues and assess the profitability pf products and market
segments
Financial Accounting (FI) Processes - answer(track-external) tracking the financial
impacts of processes with the primary goal of meeting legal and regulatory reporting
requirements
Fulfillment Process - answerthe steps involved in selling and delivering products to
customers
Functional Structure - answeran organizational structure dividing the company into
departments, each of which is responsible for a set of closely related activities
Global Bike Incorporated (GBI) - answerfictional company used to describe the
processes in our text book
Inventory and Warehouse (IWM) process - answer(store) involved with the storage and
movement of materials
Human Capital Management (HCM) processes - answer(people) focus on people
management: recruiting, hiring, training, compensation and business management
Life cycle data management process - answer(design) supports the design and
development of products from initial product idea stage through discontinuation of the
product
Management accounting or controlling (CO) processes - answer(track-internal) focus on
internal reporting to manage costs and revenues
, material - answerall the products, components, parts that organization uses
Material planning process - answer(plan) uses historical data and sales forecasts to
plan which materials will be procured and produced and in what quantities
procurement process - answer(buy) refers to all activities involved in buying or acquiring
the materials
Production Process - answer(make) involves the actual creation of the products within
the organization
project - answertemporary in nature and is typically associated with large, complex
activities
project management process - answer(projects) used to plan and execute large projects
silo effect - answera functional area will perform the steps in their process without fully
understanding the the steps before them or the steps after
Application layer - answerWhat the application allows you to do (create formulas or
charts, compose and essay)
Application platforms - answerallowing the various systems to communicate seamlessly
with one another as well as with systems outside the company
application suite - answerthe collection of inter-company systems and the underlying
intra-companyERP system
architecture - answertechnical structure of the software, the ways users interact with the
software, and the way the software is physically managed on computer hardware
business intelligence - answergeneral term that refers to the overall capabilities a
company uses to collect and analyze data from the variety of sources o better
understand it's operations and make better managerial decisions
characteristics - answerobjects for which data is collected
client - answerhighest organizational level in SAP ERP
company code - answerrepresents each separate legal entity in an organization,
company code - answerthe central organizational element of financial accounting
Customer Relationship Management (CRM) - answerconnects a company's ERP to
those of it's customers
5 Questions with Correct Answers
Asset Management and Customer Service Processes - answer(service) used to
maintain internal assets such as machinery and deliver after-sales customer service
such as repair
Business Process - answer a set of tasks or activities that produce desired outcomes
Enterprise Systems (ES) - answer systems that support end to end processes and are
essential to the efficient and effective execution and management of business process
Controlling - answeraka management accounting
tracking costs and revenues for internal reporting that is intended to help management
control costs and revenues and assess the profitability pf products and market
segments
Financial Accounting (FI) Processes - answer(track-external) tracking the financial
impacts of processes with the primary goal of meeting legal and regulatory reporting
requirements
Fulfillment Process - answerthe steps involved in selling and delivering products to
customers
Functional Structure - answeran organizational structure dividing the company into
departments, each of which is responsible for a set of closely related activities
Global Bike Incorporated (GBI) - answerfictional company used to describe the
processes in our text book
Inventory and Warehouse (IWM) process - answer(store) involved with the storage and
movement of materials
Human Capital Management (HCM) processes - answer(people) focus on people
management: recruiting, hiring, training, compensation and business management
Life cycle data management process - answer(design) supports the design and
development of products from initial product idea stage through discontinuation of the
product
Management accounting or controlling (CO) processes - answer(track-internal) focus on
internal reporting to manage costs and revenues
, material - answerall the products, components, parts that organization uses
Material planning process - answer(plan) uses historical data and sales forecasts to
plan which materials will be procured and produced and in what quantities
procurement process - answer(buy) refers to all activities involved in buying or acquiring
the materials
Production Process - answer(make) involves the actual creation of the products within
the organization
project - answertemporary in nature and is typically associated with large, complex
activities
project management process - answer(projects) used to plan and execute large projects
silo effect - answera functional area will perform the steps in their process without fully
understanding the the steps before them or the steps after
Application layer - answerWhat the application allows you to do (create formulas or
charts, compose and essay)
Application platforms - answerallowing the various systems to communicate seamlessly
with one another as well as with systems outside the company
application suite - answerthe collection of inter-company systems and the underlying
intra-companyERP system
architecture - answertechnical structure of the software, the ways users interact with the
software, and the way the software is physically managed on computer hardware
business intelligence - answergeneral term that refers to the overall capabilities a
company uses to collect and analyze data from the variety of sources o better
understand it's operations and make better managerial decisions
characteristics - answerobjects for which data is collected
client - answerhighest organizational level in SAP ERP
company code - answerrepresents each separate legal entity in an organization,
company code - answerthe central organizational element of financial accounting
Customer Relationship Management (CRM) - answerconnects a company's ERP to
those of it's customers
