MGMT 3500 EXAM 2 QUESTIONS &
ANSWERS(RATED A+)
Calm Waters Change - ANSWERUnfreezing, changing, refreezing.
White-Water Rapids Change - ANSWERLeaving a company/industry in change.
What is the purpose of organizational planning? What is it concerned with? -
ANSWERAka primary management function. Establishes a basis for all other things
managers do as they organize, least and control. Concerned with being formal or
informal, depending on size of business.
How does informal planning differ from formal planning? Which organizations benefit
from informal planning? - ANSWERInformal Planning: Very little, if any is written
down. What is to be accomplished is in the heads of a few people. The
organization's goals are rarely verbalized. The planning is general and lacks
continuity. (SMALL BUSINESSES BENEFIT)
What are the Big Five Theory traits and how do they relate to manager decision-
making? - ANSWER1. Locus of control ****
2. Machiavellianism (getting what you want negatively)
3. Self- esteem
4. Self- monitoring
5. Risk propensity****
Formal Planning: Defines specific goals covering a specific time period, making them
available to organization members, and using them to develop specific plans that
clearly defines the organization's future.
What are the steps in the strategic management process? In particular, what does
internal analysis address? - ANSWER1. Identify organization's current mission,
goals, and strategies.
2. External Analysis (Opportunities, threats)
3. Internal Analysis (Strength, Weaknesses)****
4. Formulate Strategies
5. Implement Strategies
6. Evaluate Results
What is a SWOT analysis? - ANSWERAnalysis of strengths, weaknesses,
opportunities, and threats.
Who is Porter and what are his strategies for organizational planning? In particular,
what is the difference between a differentiation strategy, a cost leadership strategy,
and a competitive advantage strategy? - ANSWERPorter- author of many business
and economics books.
, Strategies include: cost leadership (having the lowest costs in its industry aimed at
the broad market), differentiation (offering unique products that are aimed at
customer's value), and competitive strategy (how an organization will compete in
business)
What is work specialization and why do current managers favor this approach? -
ANSWERAka division of labor. Dividing work into separate job tasks. Managers
favor this approach because employees perform a diversity of skills.
What is the chain of command concept? In chain of command how do you relate to
people above you? - ANSWERThe line of authority that extends from the upper
levels of management to the lowest levels of the organization. Relate to people by
authority.
What can current and modern managers do if their employees are experienced, well-
trained, and motivated? - ANSWERIncrease their span of control.
What is an organic organization? - ANSWERStructure with informal communication,
flat structures, and adaptable duties. Less than 2,000 employees.
Divisional Organizational Structure - ANSWERMade up of separate business units or
divisions.
What has most affected how, when, and where modern day employees typically do
their daily work? - ANSWERFlexible work arrangements, telecommunity (working
anywhere), contingent workers (temporary employees).
What are the potential outcomes of a manager's efforts to introduce change in an
organization? - ANSWEREmployees may resist the change or the change may
create stress foremployees.
Why do we as human beings resist change? - ANSWERUncertainty, habit,
****concern of personal loss/investment****
What are the many reasons that workers resist manager change efforts? -
ANSWERFamily issues, personal economic problems.
What strategies and approaches do managers use to deal with worker acceptance of
organizational change? - ANSWEREducation and communication, can reduce
resistance to change by helping employees see the logic of the change effort.
Change agent - ANSWERPerson who acts like a catalyst and assumes responsibility
for changing process.
What is role overload in management change? - ANSWERHaving more work than
time permits.
ANSWERS(RATED A+)
Calm Waters Change - ANSWERUnfreezing, changing, refreezing.
White-Water Rapids Change - ANSWERLeaving a company/industry in change.
What is the purpose of organizational planning? What is it concerned with? -
ANSWERAka primary management function. Establishes a basis for all other things
managers do as they organize, least and control. Concerned with being formal or
informal, depending on size of business.
How does informal planning differ from formal planning? Which organizations benefit
from informal planning? - ANSWERInformal Planning: Very little, if any is written
down. What is to be accomplished is in the heads of a few people. The
organization's goals are rarely verbalized. The planning is general and lacks
continuity. (SMALL BUSINESSES BENEFIT)
What are the Big Five Theory traits and how do they relate to manager decision-
making? - ANSWER1. Locus of control ****
2. Machiavellianism (getting what you want negatively)
3. Self- esteem
4. Self- monitoring
5. Risk propensity****
Formal Planning: Defines specific goals covering a specific time period, making them
available to organization members, and using them to develop specific plans that
clearly defines the organization's future.
What are the steps in the strategic management process? In particular, what does
internal analysis address? - ANSWER1. Identify organization's current mission,
goals, and strategies.
2. External Analysis (Opportunities, threats)
3. Internal Analysis (Strength, Weaknesses)****
4. Formulate Strategies
5. Implement Strategies
6. Evaluate Results
What is a SWOT analysis? - ANSWERAnalysis of strengths, weaknesses,
opportunities, and threats.
Who is Porter and what are his strategies for organizational planning? In particular,
what is the difference between a differentiation strategy, a cost leadership strategy,
and a competitive advantage strategy? - ANSWERPorter- author of many business
and economics books.
, Strategies include: cost leadership (having the lowest costs in its industry aimed at
the broad market), differentiation (offering unique products that are aimed at
customer's value), and competitive strategy (how an organization will compete in
business)
What is work specialization and why do current managers favor this approach? -
ANSWERAka division of labor. Dividing work into separate job tasks. Managers
favor this approach because employees perform a diversity of skills.
What is the chain of command concept? In chain of command how do you relate to
people above you? - ANSWERThe line of authority that extends from the upper
levels of management to the lowest levels of the organization. Relate to people by
authority.
What can current and modern managers do if their employees are experienced, well-
trained, and motivated? - ANSWERIncrease their span of control.
What is an organic organization? - ANSWERStructure with informal communication,
flat structures, and adaptable duties. Less than 2,000 employees.
Divisional Organizational Structure - ANSWERMade up of separate business units or
divisions.
What has most affected how, when, and where modern day employees typically do
their daily work? - ANSWERFlexible work arrangements, telecommunity (working
anywhere), contingent workers (temporary employees).
What are the potential outcomes of a manager's efforts to introduce change in an
organization? - ANSWEREmployees may resist the change or the change may
create stress foremployees.
Why do we as human beings resist change? - ANSWERUncertainty, habit,
****concern of personal loss/investment****
What are the many reasons that workers resist manager change efforts? -
ANSWERFamily issues, personal economic problems.
What strategies and approaches do managers use to deal with worker acceptance of
organizational change? - ANSWEREducation and communication, can reduce
resistance to change by helping employees see the logic of the change effort.
Change agent - ANSWERPerson who acts like a catalyst and assumes responsibility
for changing process.
What is role overload in management change? - ANSWERHaving more work than
time permits.
