MGMT 3500 FINAL EXAM
QUESTIONS & ANSWERS(GRADED
A+)
What is Active listening - ANSWERa structured way of listening and responding to
others, focusing attention on the "function" of communicating objectively
What is retaliation? - ANSWERany adverse action that an employer takes against an
employee in response to a complaint that employee has made about discrimination
or harassment.
Disparate Treatment - ANSWERhaving a different test or requirement for one group
but not for others (Gender etc)
Disparate Impact - ANSWERend results for one group. Make everyone do the same
test, but what protected class does that hurt. Is it an essential job description?
What is Diversity Management? Is it legally required? - ANSWERa way for
companies to be inclusive and create a diverse workforce. Yes it is legally required
and companies do this to avoid lawsuits and because it is ethical
Title VII of the Civil Rights Act includes who, does what, and covers which
employers? - ANSWERincludes "protected classes" such as race, gender, color,
ethnic origin, and religion. It is a Federal Law.
It covers employers with 15 or more employees
Making it fair to get all jobs
Employment decisions - hiring firing anything a manager does
ADA intent and covers whom? - ANSWERAmericans with Disabilities Act prevents
discrimination against people with disabilities.
ADEA intent and covers whom? - ANSWERAge Discrimination Employee Act
protects those over the age of 40 from being discriminated
Equal Pay Act... Exceptions? - ANSWERMen and women should be paid equally.
Exceptions include:
1. Seniority
2. Performance
3. Education
Primary Diversity - ANSWERage, gender, physical ability, race, ethnicity, sexual
orientation
Secondary Diversity - ANSWERwhere you live, married, religion
, Business Model of Diversity Management - ANSWERan argument for managing
diversity.
A competitive advantage through lower costs, better talent pool and growth.
What is the impact of older workers on the US workforce - ANSWERmature
Americans control more than 70% of the disposable income.
What is Affirmative Action and what is it's intent? How does it differ from managing
diversity? - ANSWERA policy used by colleges and universities to improve the
educational opportunities for minority groups that are commonly discriminated
against.
Federal-Executive Order (Federal govt or Fed govt Contractor)
Differs from managing diversity -- managing diversity is not law it is just a business
strategy
Title IX and who it covers - ANSWERK-12 public schools, public colleges and
universities is who is covered. This applies to recruitment, admissions, athletics, sex-
based harassment. Men and women must have equal opportunity to play and access
to tutors, equipment, schedules, housing etc.
Glass Ceiling - ANSWERbump head at the mid level management jobs
Pay Gap - ANSWERThe pay difference between men and women respectfully
How do women in leadership styles differ from men's - ANSWERWomen are hardly
in leadership roles (tie in glass ceiling)
They care more about relationships but are assertive/ competitive which can make
them appear as a "bitch"
What percent of the US workforce is female? - ANSWER46.8%
What is the motherhood penalty? - ANSWERWomen are less likely to be hired for
jobs, be perceived as competent at work or to be paid as much as their male
colleagues with the same qualifications.
Women were offered $11,000 less than childless women and $13,000 less men
Give 2 ways to reduce gender bias in hiring - ANSWER1. Educating people
(managers and themselves) about the issue of gender bias instead of putting the
burden on women to change themselves
2. Teaching staff of staff of both male and female gender about the different
behaviors men and women exhibit
What is religious discrimination? - ANSWERdiscriminating against someones religion
and treating them differently. Not hiring someone because of their religion, assigning
them to non- customer contact positions.
QUESTIONS & ANSWERS(GRADED
A+)
What is Active listening - ANSWERa structured way of listening and responding to
others, focusing attention on the "function" of communicating objectively
What is retaliation? - ANSWERany adverse action that an employer takes against an
employee in response to a complaint that employee has made about discrimination
or harassment.
Disparate Treatment - ANSWERhaving a different test or requirement for one group
but not for others (Gender etc)
Disparate Impact - ANSWERend results for one group. Make everyone do the same
test, but what protected class does that hurt. Is it an essential job description?
What is Diversity Management? Is it legally required? - ANSWERa way for
companies to be inclusive and create a diverse workforce. Yes it is legally required
and companies do this to avoid lawsuits and because it is ethical
Title VII of the Civil Rights Act includes who, does what, and covers which
employers? - ANSWERincludes "protected classes" such as race, gender, color,
ethnic origin, and religion. It is a Federal Law.
It covers employers with 15 or more employees
Making it fair to get all jobs
Employment decisions - hiring firing anything a manager does
ADA intent and covers whom? - ANSWERAmericans with Disabilities Act prevents
discrimination against people with disabilities.
ADEA intent and covers whom? - ANSWERAge Discrimination Employee Act
protects those over the age of 40 from being discriminated
Equal Pay Act... Exceptions? - ANSWERMen and women should be paid equally.
Exceptions include:
1. Seniority
2. Performance
3. Education
Primary Diversity - ANSWERage, gender, physical ability, race, ethnicity, sexual
orientation
Secondary Diversity - ANSWERwhere you live, married, religion
, Business Model of Diversity Management - ANSWERan argument for managing
diversity.
A competitive advantage through lower costs, better talent pool and growth.
What is the impact of older workers on the US workforce - ANSWERmature
Americans control more than 70% of the disposable income.
What is Affirmative Action and what is it's intent? How does it differ from managing
diversity? - ANSWERA policy used by colleges and universities to improve the
educational opportunities for minority groups that are commonly discriminated
against.
Federal-Executive Order (Federal govt or Fed govt Contractor)
Differs from managing diversity -- managing diversity is not law it is just a business
strategy
Title IX and who it covers - ANSWERK-12 public schools, public colleges and
universities is who is covered. This applies to recruitment, admissions, athletics, sex-
based harassment. Men and women must have equal opportunity to play and access
to tutors, equipment, schedules, housing etc.
Glass Ceiling - ANSWERbump head at the mid level management jobs
Pay Gap - ANSWERThe pay difference between men and women respectfully
How do women in leadership styles differ from men's - ANSWERWomen are hardly
in leadership roles (tie in glass ceiling)
They care more about relationships but are assertive/ competitive which can make
them appear as a "bitch"
What percent of the US workforce is female? - ANSWER46.8%
What is the motherhood penalty? - ANSWERWomen are less likely to be hired for
jobs, be perceived as competent at work or to be paid as much as their male
colleagues with the same qualifications.
Women were offered $11,000 less than childless women and $13,000 less men
Give 2 ways to reduce gender bias in hiring - ANSWER1. Educating people
(managers and themselves) about the issue of gender bias instead of putting the
burden on women to change themselves
2. Teaching staff of staff of both male and female gender about the different
behaviors men and women exhibit
What is religious discrimination? - ANSWERdiscriminating against someones religion
and treating them differently. Not hiring someone because of their religion, assigning
them to non- customer contact positions.
