MGMT-3500 EXAM 3 PRIGGE
QUESTIONS & ANSWERS(RATED
A+)
Organizational Structure - ANSWERThe vertical and horizontal configuration of
departments authority, and jobs within a company
centralization of authority - ANSWERthe location of most authority at the upper
levels of the organization
decentralization - ANSWERthe location of a significant amount of authority in the
lower levels of the organization
standardization - ANSWERsolving problems by consistently applying the same rules,
procedures, and processes
job design - ANSWERthe number, kind, and variety of tasks that individual workers
perform in doing their jobs
job specialization - ANSWERa job composed of a small part of a larger task or
process
Organizational process - ANSWERthe collection of activities that transforms inputs
into outputs that customers value
Departmentalization - ANSWERsubdividing work and workers into separate
organizational units responsible for completely particular tasks
functional departmentalization - ANSWERorganizing work and workers into separate
units responsible for particular business functions or areas of expertise
product departmentalization - ANSWERorganizing work and workers into separate
units responsible for producing particular products or services
customer departmentalization - ANSWERorganizing work and workers into separate
units responsible for particular kinds of customers
geographic departmentalization - ANSWERorganizing work and workers into
separate units responsible for doing business in particular geographic areas
matrix departmentalization - ANSWERa hybrid organizational structure in which two
or more forms of departmentalization, most often product and functional, are used
together
, simple matrix - ANSWERa form of matrix departmentalization in which managers in
different parts of the matrix negotiate conflicts and resources
complex matrix - ANSWERa form of matrix departmentalization in which managers
in different parts of the matrix report to matrix managers, who help them sort out
conflicts and problems
authority - ANSWERthe right to give commands, take action, and make decisions to
achieve organizational objectives
chain of command - ANSWERthe vertical line of authority that clarifies who reports to
whom throughout the organization
unity of command - ANSWERa management principle that workers should report to
just one boss
line authority - ANSWERthe right to command immediate subordinates in the chain
of command
staff authority - ANSWERthe right to advise, but not command, others who are not
subordinates in the chain of command
line function - ANSWERan activity that contributes directly to creating or selling the
company's products
staff function - ANSWERan activity that does not contribute directly to creating or
selling the company's products but instead supports line activities
delegation of authority - ANSWERthe assignment of direct authority and
responsibility to a subordinate to complete tasks for which the manager is normally
responsible
job rotation - ANSWERperiodically moving workers from one specialized job to
another to give them more variety and the opportunity to use different skills
job enlargement - ANSWERincreasing the number of different tasks that a worker
performs within one particular job
job enrichment - ANSWERincreasing the number of tasks in a particular job and
giving workers the authority and control to make meaningful decisions about their
work
job characteristics model (JCM) - ANSWERan approach to job redesign that seeks
to formulate jobs in ways that motivate workers and lead to positive work outcomes
internal motivation - ANSWERmotivation that comes from the job itself rather than
from outside rewards
skill variety - ANSWERthe number of different activities performed in a job
QUESTIONS & ANSWERS(RATED
A+)
Organizational Structure - ANSWERThe vertical and horizontal configuration of
departments authority, and jobs within a company
centralization of authority - ANSWERthe location of most authority at the upper
levels of the organization
decentralization - ANSWERthe location of a significant amount of authority in the
lower levels of the organization
standardization - ANSWERsolving problems by consistently applying the same rules,
procedures, and processes
job design - ANSWERthe number, kind, and variety of tasks that individual workers
perform in doing their jobs
job specialization - ANSWERa job composed of a small part of a larger task or
process
Organizational process - ANSWERthe collection of activities that transforms inputs
into outputs that customers value
Departmentalization - ANSWERsubdividing work and workers into separate
organizational units responsible for completely particular tasks
functional departmentalization - ANSWERorganizing work and workers into separate
units responsible for particular business functions or areas of expertise
product departmentalization - ANSWERorganizing work and workers into separate
units responsible for producing particular products or services
customer departmentalization - ANSWERorganizing work and workers into separate
units responsible for particular kinds of customers
geographic departmentalization - ANSWERorganizing work and workers into
separate units responsible for doing business in particular geographic areas
matrix departmentalization - ANSWERa hybrid organizational structure in which two
or more forms of departmentalization, most often product and functional, are used
together
, simple matrix - ANSWERa form of matrix departmentalization in which managers in
different parts of the matrix negotiate conflicts and resources
complex matrix - ANSWERa form of matrix departmentalization in which managers
in different parts of the matrix report to matrix managers, who help them sort out
conflicts and problems
authority - ANSWERthe right to give commands, take action, and make decisions to
achieve organizational objectives
chain of command - ANSWERthe vertical line of authority that clarifies who reports to
whom throughout the organization
unity of command - ANSWERa management principle that workers should report to
just one boss
line authority - ANSWERthe right to command immediate subordinates in the chain
of command
staff authority - ANSWERthe right to advise, but not command, others who are not
subordinates in the chain of command
line function - ANSWERan activity that contributes directly to creating or selling the
company's products
staff function - ANSWERan activity that does not contribute directly to creating or
selling the company's products but instead supports line activities
delegation of authority - ANSWERthe assignment of direct authority and
responsibility to a subordinate to complete tasks for which the manager is normally
responsible
job rotation - ANSWERperiodically moving workers from one specialized job to
another to give them more variety and the opportunity to use different skills
job enlargement - ANSWERincreasing the number of different tasks that a worker
performs within one particular job
job enrichment - ANSWERincreasing the number of tasks in a particular job and
giving workers the authority and control to make meaningful decisions about their
work
job characteristics model (JCM) - ANSWERan approach to job redesign that seeks
to formulate jobs in ways that motivate workers and lead to positive work outcomes
internal motivation - ANSWERmotivation that comes from the job itself rather than
from outside rewards
skill variety - ANSWERthe number of different activities performed in a job
