MGMT 3500 QUESTIONS &
ANSWERS(RATED A+)
organization - ANSWERa systematic arrangement of people brought together to
accomplish some specific purpose
difference between managers and non managers - ANSWERnonmanagerial
employees work directly on a job or task at hand and have no responsibility for
overseeing the work of others. a manager helps others do work, either coordinating
the work of a department, leading an entire organization, or supervising a single
person.
Non-managerial employees - ANSWERpeople who work directly on a job or task and
have no responsibility for overseeing the work of others
Management - ANSWERThe process of getting things done, effectively and
efficiently, through and with other people
characteristics of an organization - ANSWER1.) Distinct purpose - expressed by
goals
2.) People work to achieve those goals
3.) Structure that defines and limits the behavior of its members
Examples of organizations - ANSWERHarvard University, Microsoft, Catholic Church
Managers - ANSWERIndividuals in an organization who direct the activities of others
Top Managers - ANSWERindividuals who are responsible for making decisions
about the direction of the organization and establishing policies that affect all
organizational members. vice president, president, chancellor, CFO, CEO
Middle Managers - ANSWERindividuals who are typically responsible for translating
goals set by top managers into specific details that lower-level managers will see get
done. department head, project leader, unit chief, district manager, division/store
manager
first-line managers - ANSWERsupervisors responsible for directing the day-to-day
activities of nonmanagerial employees. supervisors, shift manager, office manager,
office/department manager, unit coordinator
team leaders - ANSWERindividuals who are responsible for managing and
facilitating the activities of a work team.
, Efficiency - ANSWERdoing things right, or getting the most output from the least
amount of inputs
Effectiveness - ANSWERDoing the right things, or completing activities so that
organizational goals are attained
efficient management goal - ANSWERminimize resource usage and cost
effectiveness management goal - ANSWERgetting the task or job done. attainment
of organizational goals
Henri Fayol - ANSWERFrench engineer and industrialist
first to identify the major functions of management. identified 4 management
functions; planning, organizing, leading, controlling.
Fayol's functions of management - ANSWER1. Planning= defining goals,
establishing strategies, developing plans to coordinate activities
2. Organizing=determining what needs to be done, how it will be done, and who is to
do it
3. Leading= directing and coordinating the work activities of an organizations people
4. Controlling= monitoring activities to ensure that they are accomplished as planned
Henry Mintzberg - ANSWERDefined Managerial Roles:
INTERPERSONAL= figurehead, leader, liaison
DECISIONAL= entrepreneur, disturbance handler, resource allocator, negotiator
INFORMATIONAL= spokesperson, disseminator, monitor
managerial roles - ANSWERspecific categories of managerial behavior; often
grouped around interpersonal relationships, information transfer, and decision
making
Interpersonal Roles - ANSWERInvolving people (subordinates and persons outside
the organization) and other duties that are ceremonial and symbolic in nature
Decisional Roles - ANSWEREntailing making decisions or choices
Informational Roles - ANSWERinvolving collecting, receiving, and disseminating
information
conceptual skills - ANSWERA manager's ability to analyze and diagnose complex
situations
interpersonal skills - ANSWERA manager's ability to work with, understand, mentor,
and motivate others, both individually and in groups
ANSWERS(RATED A+)
organization - ANSWERa systematic arrangement of people brought together to
accomplish some specific purpose
difference between managers and non managers - ANSWERnonmanagerial
employees work directly on a job or task at hand and have no responsibility for
overseeing the work of others. a manager helps others do work, either coordinating
the work of a department, leading an entire organization, or supervising a single
person.
Non-managerial employees - ANSWERpeople who work directly on a job or task and
have no responsibility for overseeing the work of others
Management - ANSWERThe process of getting things done, effectively and
efficiently, through and with other people
characteristics of an organization - ANSWER1.) Distinct purpose - expressed by
goals
2.) People work to achieve those goals
3.) Structure that defines and limits the behavior of its members
Examples of organizations - ANSWERHarvard University, Microsoft, Catholic Church
Managers - ANSWERIndividuals in an organization who direct the activities of others
Top Managers - ANSWERindividuals who are responsible for making decisions
about the direction of the organization and establishing policies that affect all
organizational members. vice president, president, chancellor, CFO, CEO
Middle Managers - ANSWERindividuals who are typically responsible for translating
goals set by top managers into specific details that lower-level managers will see get
done. department head, project leader, unit chief, district manager, division/store
manager
first-line managers - ANSWERsupervisors responsible for directing the day-to-day
activities of nonmanagerial employees. supervisors, shift manager, office manager,
office/department manager, unit coordinator
team leaders - ANSWERindividuals who are responsible for managing and
facilitating the activities of a work team.
, Efficiency - ANSWERdoing things right, or getting the most output from the least
amount of inputs
Effectiveness - ANSWERDoing the right things, or completing activities so that
organizational goals are attained
efficient management goal - ANSWERminimize resource usage and cost
effectiveness management goal - ANSWERgetting the task or job done. attainment
of organizational goals
Henri Fayol - ANSWERFrench engineer and industrialist
first to identify the major functions of management. identified 4 management
functions; planning, organizing, leading, controlling.
Fayol's functions of management - ANSWER1. Planning= defining goals,
establishing strategies, developing plans to coordinate activities
2. Organizing=determining what needs to be done, how it will be done, and who is to
do it
3. Leading= directing and coordinating the work activities of an organizations people
4. Controlling= monitoring activities to ensure that they are accomplished as planned
Henry Mintzberg - ANSWERDefined Managerial Roles:
INTERPERSONAL= figurehead, leader, liaison
DECISIONAL= entrepreneur, disturbance handler, resource allocator, negotiator
INFORMATIONAL= spokesperson, disseminator, monitor
managerial roles - ANSWERspecific categories of managerial behavior; often
grouped around interpersonal relationships, information transfer, and decision
making
Interpersonal Roles - ANSWERInvolving people (subordinates and persons outside
the organization) and other duties that are ceremonial and symbolic in nature
Decisional Roles - ANSWEREntailing making decisions or choices
Informational Roles - ANSWERinvolving collecting, receiving, and disseminating
information
conceptual skills - ANSWERA manager's ability to analyze and diagnose complex
situations
interpersonal skills - ANSWERA manager's ability to work with, understand, mentor,
and motivate others, both individually and in groups
