University of Alabama OM 300 Chilcutt FINAL
EXAM STUDY GUIDE 2025/2026 | VERIFIED
QUESTIONS AND 100% CORRECT ANSWERS |
LATEST VERSION
Module 1: Introduction to Operations Management & Strategy
1. What function of an organization is responsible for the creation of goods
and services?
A) Marketing
B) Finance
C) Operations
D) Human Resources
2. Which of the following is considered a "support" function within an
organization?
A) Production
B) Service Delivery
C) Human Resources
D) Supply Chain Management
3. The three primary functions of any business are:
A) Marketing, Production, Sales
B) Operations, Marketing, Finance
C) Strategy, Operations, Marketing
D) Finance, Strategy, Operations
4. What is the term for the ratio of outputs (goods and services) to inputs
(labor, materials, energy)?
A) Effectiveness
B) Efficiency
C) Utilization
D) Productivity
,5. A strategy that focuses on meeting minimum requirements in a product or
service dimension is called a(n):
A) Order Winner
B) Order Qualifier
C) Core Competency
D) Competitive Advantage
6. Which type of strategy details the plan for production, positioning, and
infrastructure of the operations function?
A) Corporate Strategy
B) Business Strategy
C) Operations Strategy
D) Functional Strategy
7. A product that is physically produced, not a service, is referred to as a(n):
A) Output
B) Good
C) Deliverable
D) Experience
Module 2: Project Management
8. The hierarchical breakdown of a project into smaller, more manageable
components is called a:
A) Gantt Chart
B) Work Breakdown Structure (WBS)
C) PERT Chart
D) Critical Path
9. Which project management phase involves defining the project's goals,
scope, and resources?
A) Planning
B) Scheduling
C) Controlling
D) Defining
, 10. The sequence of stages that determines the minimum project duration is
the:
A) PERT Path
B) Gantt Sequence
C) Critical Path
D) Slack Path
11. What is "slack" or "float" in a project network?
A) The amount of time a project is behind schedule
B) The amount of time a task can be delayed without delaying the project
C) The total duration of the critical path
D) The difference between optimistic and pessimistic time estimates
12. The project management tool that displays activities as bars on a timeline
is a:
A) PERT Chart
B) Gantt Chart
C) Work Breakdown Structure
D) Network Diagram
13. In a PERT analysis, the "expected time" for an activity is calculated using:
A) Only the most likely time
B) (Optimistic + 4(Most Likely) + Pessimistic) / 6
C) (Pessimistic - Optimistic) / 6
D) The average of all possible times
Module 3: Forecasting
14. What type of forecasting method uses quantitative data and statistical
models?
A) Qualitative
B) Judgmental
C) Causal
D) Time-Series
EXAM STUDY GUIDE 2025/2026 | VERIFIED
QUESTIONS AND 100% CORRECT ANSWERS |
LATEST VERSION
Module 1: Introduction to Operations Management & Strategy
1. What function of an organization is responsible for the creation of goods
and services?
A) Marketing
B) Finance
C) Operations
D) Human Resources
2. Which of the following is considered a "support" function within an
organization?
A) Production
B) Service Delivery
C) Human Resources
D) Supply Chain Management
3. The three primary functions of any business are:
A) Marketing, Production, Sales
B) Operations, Marketing, Finance
C) Strategy, Operations, Marketing
D) Finance, Strategy, Operations
4. What is the term for the ratio of outputs (goods and services) to inputs
(labor, materials, energy)?
A) Effectiveness
B) Efficiency
C) Utilization
D) Productivity
,5. A strategy that focuses on meeting minimum requirements in a product or
service dimension is called a(n):
A) Order Winner
B) Order Qualifier
C) Core Competency
D) Competitive Advantage
6. Which type of strategy details the plan for production, positioning, and
infrastructure of the operations function?
A) Corporate Strategy
B) Business Strategy
C) Operations Strategy
D) Functional Strategy
7. A product that is physically produced, not a service, is referred to as a(n):
A) Output
B) Good
C) Deliverable
D) Experience
Module 2: Project Management
8. The hierarchical breakdown of a project into smaller, more manageable
components is called a:
A) Gantt Chart
B) Work Breakdown Structure (WBS)
C) PERT Chart
D) Critical Path
9. Which project management phase involves defining the project's goals,
scope, and resources?
A) Planning
B) Scheduling
C) Controlling
D) Defining
, 10. The sequence of stages that determines the minimum project duration is
the:
A) PERT Path
B) Gantt Sequence
C) Critical Path
D) Slack Path
11. What is "slack" or "float" in a project network?
A) The amount of time a project is behind schedule
B) The amount of time a task can be delayed without delaying the project
C) The total duration of the critical path
D) The difference between optimistic and pessimistic time estimates
12. The project management tool that displays activities as bars on a timeline
is a:
A) PERT Chart
B) Gantt Chart
C) Work Breakdown Structure
D) Network Diagram
13. In a PERT analysis, the "expected time" for an activity is calculated using:
A) Only the most likely time
B) (Optimistic + 4(Most Likely) + Pessimistic) / 6
C) (Pessimistic - Optimistic) / 6
D) The average of all possible times
Module 3: Forecasting
14. What type of forecasting method uses quantitative data and statistical
models?
A) Qualitative
B) Judgmental
C) Causal
D) Time-Series
