CPHR Exam UPDATED QUESTIONS
AND CORRECT ANSWERS
On the job training - CORRECT ANSWER is the most common method for training
non managerial employees
Cost planning for a major project: - CORRECT ANSWER - the cost of labor, a
contingency fund for unexpected situations, historical data from previous projects.
Consequential - CORRECT ANSWER ethical theory that emphasizes the results of
behaviour.
process based - CORRECT ANSWER is the human resources forecasting activity that
focuses on the flow or sequencing of several work activities.
legal requirements - CORRECT ANSWER when developing a policy to deal with
sexual harassment addresses an environmental change stemming from legal requirements.
Job site developlment - CORRECT ANSWER is the succession planning approach that
includes coaching, assistant to positions, and committee assignments.
Lag - CORRECT ANSWER is the most cost-effective compensation strategy for a
company whose cost of turnover and recruitment are low.
Benchmarking - CORRECT ANSWER is an approach that can provide objective
comparative data with best in class organizations to enhance organizational performance.
Turnaround strategy - CORRECT ANSWER is an attempt to increase the viability of
an organization.
,high complexity jobs - CORRECT ANSWER in high complexity jobs job knowledge
tests tend to have higher validity
employee wellness program - CORRECT ANSWER a program that incorporates a
comprehensive approach to employee health and well being
lagging indicator - CORRECT ANSWER when an organization is experiencing lower
customer retention as a result of higher employee attrition rates
defined benefit plan - CORRECT ANSWER has a predetermined outcome
production records, quality control reports, and grievances - CORRECT
ANSWER management is aware of a manufacturing issue. Production records, quality
control reports, and grievances should be examined in the training needs analysis to assist
with resolving this problem.
Fleishman Job Analysis System - CORRECT ANSWER to classify jobs according to
ability requirements
demography - CORRECT ANSWER is the study of people's vital statistics such as age,
gender, race, ethnicity, and location.
balanced scorecard - CORRECT ANSWER performance measurement examining
organizational learning, financial management, internal operations, and customer
management
grapevine - CORRECT ANSWER is the most common informal network in an
organization.
Environmental scanning - CORRECT ANSWER term is defined as the systematic,
regular monitoring of major external forces that influence the organization
, mediation - CORRECT ANSWER an third-party conflict resolution approach is the
best choice for settling an everyday dispute between two employees
delphi technique - CORRECT ANSWER is a qualitative method of forecasting future
human resources needs
Force field analysis - CORRECT ANSWER - is based on Lewin's model for change
their pervasive feeling of boredom - CORRECT ANSWER is the primary challenge
when dealing with generation y employees
recorded or not, about an individual - CORRECT ANSWER is factual information that
is included as personal information under the personal information protection and electronic
documents act
what is the result of cultural diversity within organizational teams? - CORRECT
ANSWER a potential for conflict if team members have not been provided with
appropriate training to help them respect cultural differences
sections that are in the national code of ethics - CORRECT ANSWER confidentiality,
conflict of interest, competence, and legal requirements
which statement best describes the benefits of using a peer appraisal? - CORRECT
ANSWER Leadership, interpersonal, and other skills can be identified
grievance procedure - CORRECT ANSWER a formalized method for resolving
disputes regarding the interpretation of terms in a collective agreement
reward system - CORRECT ANSWER includes extrinsic and intrinsic factors and is
implemented by an organization in order to influence employee behaviour
AND CORRECT ANSWERS
On the job training - CORRECT ANSWER is the most common method for training
non managerial employees
Cost planning for a major project: - CORRECT ANSWER - the cost of labor, a
contingency fund for unexpected situations, historical data from previous projects.
Consequential - CORRECT ANSWER ethical theory that emphasizes the results of
behaviour.
process based - CORRECT ANSWER is the human resources forecasting activity that
focuses on the flow or sequencing of several work activities.
legal requirements - CORRECT ANSWER when developing a policy to deal with
sexual harassment addresses an environmental change stemming from legal requirements.
Job site developlment - CORRECT ANSWER is the succession planning approach that
includes coaching, assistant to positions, and committee assignments.
Lag - CORRECT ANSWER is the most cost-effective compensation strategy for a
company whose cost of turnover and recruitment are low.
Benchmarking - CORRECT ANSWER is an approach that can provide objective
comparative data with best in class organizations to enhance organizational performance.
Turnaround strategy - CORRECT ANSWER is an attempt to increase the viability of
an organization.
,high complexity jobs - CORRECT ANSWER in high complexity jobs job knowledge
tests tend to have higher validity
employee wellness program - CORRECT ANSWER a program that incorporates a
comprehensive approach to employee health and well being
lagging indicator - CORRECT ANSWER when an organization is experiencing lower
customer retention as a result of higher employee attrition rates
defined benefit plan - CORRECT ANSWER has a predetermined outcome
production records, quality control reports, and grievances - CORRECT
ANSWER management is aware of a manufacturing issue. Production records, quality
control reports, and grievances should be examined in the training needs analysis to assist
with resolving this problem.
Fleishman Job Analysis System - CORRECT ANSWER to classify jobs according to
ability requirements
demography - CORRECT ANSWER is the study of people's vital statistics such as age,
gender, race, ethnicity, and location.
balanced scorecard - CORRECT ANSWER performance measurement examining
organizational learning, financial management, internal operations, and customer
management
grapevine - CORRECT ANSWER is the most common informal network in an
organization.
Environmental scanning - CORRECT ANSWER term is defined as the systematic,
regular monitoring of major external forces that influence the organization
, mediation - CORRECT ANSWER an third-party conflict resolution approach is the
best choice for settling an everyday dispute between two employees
delphi technique - CORRECT ANSWER is a qualitative method of forecasting future
human resources needs
Force field analysis - CORRECT ANSWER - is based on Lewin's model for change
their pervasive feeling of boredom - CORRECT ANSWER is the primary challenge
when dealing with generation y employees
recorded or not, about an individual - CORRECT ANSWER is factual information that
is included as personal information under the personal information protection and electronic
documents act
what is the result of cultural diversity within organizational teams? - CORRECT
ANSWER a potential for conflict if team members have not been provided with
appropriate training to help them respect cultural differences
sections that are in the national code of ethics - CORRECT ANSWER confidentiality,
conflict of interest, competence, and legal requirements
which statement best describes the benefits of using a peer appraisal? - CORRECT
ANSWER Leadership, interpersonal, and other skills can be identified
grievance procedure - CORRECT ANSWER a formalized method for resolving
disputes regarding the interpretation of terms in a collective agreement
reward system - CORRECT ANSWER includes extrinsic and intrinsic factors and is
implemented by an organization in order to influence employee behaviour
