PGA 3.0 LEVEL 2 LATEST EXAM
QUESTIONS AND CORRECT ANSWERS -
EXAM QUESTIONS AND ANSWERS
VERIFIED ANSWERS
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals
with strategies for meeting them. (T/F) - ANSWER>>True
What department is considered the core business unit of most facilities? -
ANSWER>>Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization? - ANSWER>>Systems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - ANSWER>>Golf Operation is very core and center of the
golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
ANSWER>>
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - ANSWER>>Involving and Supporting
From a functional perspective, a vendor is what kind of resource? -
ANSWER>>Financial
What must exist for a facility to have a positive culture? - ANSWER>>Resources
What would a typical organizational chart of a golf operation show? - ANSWER>>Staff
roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- ANSWER>>Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - ANSWER>>
Staff is considered a tangible facility resource? (T/F) - ANSWER>>True
What intangible resource is key to enabling and facilitating peak performance? -
ANSWER>>Culture
,How can facilities foster a positive culture of improvement? - ANSWER>>Open
communication and discussion
How can a facility foster a culture of improvement? - ANSWER>>Evolving / Everyone
on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANSWER>>True
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - ANSWER>>True
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F) - ANSWER>>True
Self-assessments are an appropriate means for facility staff to align their personal goals
with business goals. (T/F) - ANSWER>>True
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - ANSWER>>False
What should a manager consider when determining the number of employees needed
to run an operation? - ANSWER>>Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANSWER>>Create high performance
profiles
What is the advantage of asking open-ended questions during the interview process?
Lead to unbiased answers - ANSWER>>
What is an example of external staff training? - ANSWER>>Employee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology. (T/F) - ANSWER>>False
What is the first step in acquiring a new technology-based system? -
ANSWER>>Assess facility needs
What are procedures? - ANSWER>>Step by step instructions on how to implement
policies and complete specific tasks
What are policies? - ANSWER>>Guidelines and rules laid down by management that
outline the course of action in various situations
, Why should employees be involved in creating and revising policies or procedures? -
ANSWER>>Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? -
ANSWER>>Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - ANSWER>>True
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - ANSWER>>Brand
What is an example of indirect competition to an 18-hole daily fee facility? -
ANSWER>>Fitness and tennis club
What is an example of an attraction program at a golf facility? - ANSWER>>Clinic
showing new golfers how to warm up
Social media is a method that professionals can use to communicate with potential and
existing customers. (T/F) - ANSWER>>True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) -
ANSWER>>True
What is a reliable indicator of the effectiveness of a promotional program targeting retail
sales? - ANSWER>>Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? - ANSWER>>Cost-
benefit analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from
wasting money on ineffective promotions? - ANSWER>>Helps understand the target
market
What would be the most reliable means of predicting the likelihood a proposed
promotional plan would be successful? - ANSWER>>Knowing the target market and
being aligned with business plan objectives
Managing play best practices are the same across facility types. (T/F) -
ANSWER>>False
When are private facilities exempt from the accommodation requirements of the
Americans with Disabilities Act? - ANSWER>>When no public play is allowed
QUESTIONS AND CORRECT ANSWERS -
EXAM QUESTIONS AND ANSWERS
VERIFIED ANSWERS
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals
with strategies for meeting them. (T/F) - ANSWER>>True
What department is considered the core business unit of most facilities? -
ANSWER>>Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization? - ANSWER>>Systems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - ANSWER>>Golf Operation is very core and center of the
golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
ANSWER>>
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - ANSWER>>Involving and Supporting
From a functional perspective, a vendor is what kind of resource? -
ANSWER>>Financial
What must exist for a facility to have a positive culture? - ANSWER>>Resources
What would a typical organizational chart of a golf operation show? - ANSWER>>Staff
roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- ANSWER>>Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - ANSWER>>
Staff is considered a tangible facility resource? (T/F) - ANSWER>>True
What intangible resource is key to enabling and facilitating peak performance? -
ANSWER>>Culture
,How can facilities foster a positive culture of improvement? - ANSWER>>Open
communication and discussion
How can a facility foster a culture of improvement? - ANSWER>>Evolving / Everyone
on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANSWER>>True
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - ANSWER>>True
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F) - ANSWER>>True
Self-assessments are an appropriate means for facility staff to align their personal goals
with business goals. (T/F) - ANSWER>>True
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - ANSWER>>False
What should a manager consider when determining the number of employees needed
to run an operation? - ANSWER>>Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANSWER>>Create high performance
profiles
What is the advantage of asking open-ended questions during the interview process?
Lead to unbiased answers - ANSWER>>
What is an example of external staff training? - ANSWER>>Employee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology. (T/F) - ANSWER>>False
What is the first step in acquiring a new technology-based system? -
ANSWER>>Assess facility needs
What are procedures? - ANSWER>>Step by step instructions on how to implement
policies and complete specific tasks
What are policies? - ANSWER>>Guidelines and rules laid down by management that
outline the course of action in various situations
, Why should employees be involved in creating and revising policies or procedures? -
ANSWER>>Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? -
ANSWER>>Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - ANSWER>>True
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - ANSWER>>Brand
What is an example of indirect competition to an 18-hole daily fee facility? -
ANSWER>>Fitness and tennis club
What is an example of an attraction program at a golf facility? - ANSWER>>Clinic
showing new golfers how to warm up
Social media is a method that professionals can use to communicate with potential and
existing customers. (T/F) - ANSWER>>True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) -
ANSWER>>True
What is a reliable indicator of the effectiveness of a promotional program targeting retail
sales? - ANSWER>>Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? - ANSWER>>Cost-
benefit analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from
wasting money on ineffective promotions? - ANSWER>>Helps understand the target
market
What would be the most reliable means of predicting the likelihood a proposed
promotional plan would be successful? - ANSWER>>Knowing the target market and
being aligned with business plan objectives
Managing play best practices are the same across facility types. (T/F) -
ANSWER>>False
When are private facilities exempt from the accommodation requirements of the
Americans with Disabilities Act? - ANSWER>>When no public play is allowed
