PGA 3.0 Level 2 Study Guide Questions
and Answers 100% Pass
The vision, core values, and mission statement of a golf facility should be developed concurrently
with establishing a facility-wide business plan that includes concrete goals with strategies for
meeting them. (T/F) ✔✔True
What department is considered the core business unit of most facilities? ✔✔Golf Operations
Policies and procedures are port of which support element of the golf operation's organization?
✔✔Systems
What is the most accurate description of the relationship between the facility's business plan and
the golf operation? ✔✔Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual ✔✔
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? ✔✔Involving and Supporting
From a functional perspective, a vendor is what kind of resource? ✔✔Financial
What must exist for a facility to have a positive culture? ✔✔Resources
What would a typical organizational chart of a golf operation show? ✔✔Staff roles and the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? ✔✔Size
of facility and number of resources
,What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission ✔✔
Staff is considered a tangible facility resource? (T/F) ✔✔True
What intangible resource is key to enabling and facilitating peak performance? ✔✔Culture
How can facilities foster a positive culture of improvement? ✔✔Open communication and
discussion
How can a facility foster a culture of improvement? ✔✔Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F)
✔✔True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) ✔✔True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) ✔✔True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) ✔✔True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) ✔✔False
,What should a manager consider when determining the number of employees needed to run an
operation? ✔✔Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? ✔✔Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers ✔✔
What is an example of external staff training? ✔✔Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) ✔✔False
What is the first step in acquiring a new technology-based system? ✔✔Assess facility needs
What are procedures? ✔✔Step by step instructions on how to implement policies and complete
specific tasks
What are policies? ✔✔Guidelines and rules laid down by management that outline the course of
action in various situations
Why should employees be involved in creating and revising policies or procedures?
✔✔Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? ✔✔Business planning
- Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) ✔✔True
, What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? ✔✔Brand
What is an example of indirect competition to an 18-hole daily fee facility? ✔✔Fitness and tennis
club
What is an example of an attraction program at a golf facility? ✔✔Clinic showing new golfers
how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) ✔✔True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) ✔✔True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales?
✔✔Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? ✔✔Cost-benefit analysis,
interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? ✔✔Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed promotional plan
would be successful? ✔✔Knowing the target market and being aligned with business plan
objectives
Managing play best practices are the same across facility types. (T/F) ✔✔False
and Answers 100% Pass
The vision, core values, and mission statement of a golf facility should be developed concurrently
with establishing a facility-wide business plan that includes concrete goals with strategies for
meeting them. (T/F) ✔✔True
What department is considered the core business unit of most facilities? ✔✔Golf Operations
Policies and procedures are port of which support element of the golf operation's organization?
✔✔Systems
What is the most accurate description of the relationship between the facility's business plan and
the golf operation? ✔✔Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual ✔✔
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? ✔✔Involving and Supporting
From a functional perspective, a vendor is what kind of resource? ✔✔Financial
What must exist for a facility to have a positive culture? ✔✔Resources
What would a typical organizational chart of a golf operation show? ✔✔Staff roles and the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? ✔✔Size
of facility and number of resources
,What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission ✔✔
Staff is considered a tangible facility resource? (T/F) ✔✔True
What intangible resource is key to enabling and facilitating peak performance? ✔✔Culture
How can facilities foster a positive culture of improvement? ✔✔Open communication and
discussion
How can a facility foster a culture of improvement? ✔✔Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F)
✔✔True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) ✔✔True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) ✔✔True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) ✔✔True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) ✔✔False
,What should a manager consider when determining the number of employees needed to run an
operation? ✔✔Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? ✔✔Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers ✔✔
What is an example of external staff training? ✔✔Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) ✔✔False
What is the first step in acquiring a new technology-based system? ✔✔Assess facility needs
What are procedures? ✔✔Step by step instructions on how to implement policies and complete
specific tasks
What are policies? ✔✔Guidelines and rules laid down by management that outline the course of
action in various situations
Why should employees be involved in creating and revising policies or procedures?
✔✔Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? ✔✔Business planning
- Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) ✔✔True
, What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? ✔✔Brand
What is an example of indirect competition to an 18-hole daily fee facility? ✔✔Fitness and tennis
club
What is an example of an attraction program at a golf facility? ✔✔Clinic showing new golfers
how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) ✔✔True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) ✔✔True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales?
✔✔Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? ✔✔Cost-benefit analysis,
interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? ✔✔Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed promotional plan
would be successful? ✔✔Knowing the target market and being aligned with business plan
objectives
Managing play best practices are the same across facility types. (T/F) ✔✔False
