BOMI FM FUNDAMENTALS 300
QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT
ANSWERS) ALREADY GRADED A+
LATEST AND COMPLETE VERSION
"What defines a service request classified as project work? - CORRECT ANSWER=> when a service
request involves multiple trades or skill, changes in the form or"
"Who are the individuals most qualified to determine if you are providing quality service? -
CORRECT ANSWER=> the customers"
"In the tactical sense, when does service delivery begin? - CORRECT ANSWER=> when the
customer makes a request"
"Evaluating customer service by the dollars or time spent per unit compared with historical
company data, industry standards, or benchmarking partners provides a measurement of what?
- CORRECT ANSWER=> efficiency"
"Evaluating customer service by how well the organizational objectives were met provides a
measure of what? - CORRECT ANSWER=> effectiveness"
"Evaluating customer service by the timeliness of the service delivered provides a measurement
of what? - CORRECT ANSWER=> responsiveness"
"The most common form of financial evaluation involves measuring what? - CORRECT ANSWER=>
actual expenses against the allocated operating budget"
"What is the greatest value of benchmarking? - CORRECT ANSWER=> to compare performance
indicators"
1|Page
,"By tracking data over time, you can develop trend analysis of what aspects of space utilization?
- CORRECT ANSWER=> downtime for change and reconfiguration, float or swing space, and
storage areas"
"What is the best way to determine whether space is being appropriately used? - CORRECT
ANSWER=> use a customer satisfaction survey"
"In which phase of work do the facilities managers devote the greatest proportion of their
management attention? - CORRECT ANSWER=> Implementation plan"
"Typically, higher costs due to poorly planned facilities actions are realized during what phase of
the management track? - CORRECT ANSWER=> operations, maintenance, and service delivery"
"For any facilities function, what is the activity that establishes the basis for future
improvements in strategic planning, service delivery, and cost control? - CORRECT ANSWER=>
feedback and evaluation"
"What is the accounting system that encourages user departments to be responsible for their
facilities requirements? - CORRECT ANSWER=> the chargeback system"
"What is the most common cause of contractual delays? - CORRECT ANSWER=> Errors due to
ignorance of the rules"
"Companies that have owner-occupied buildings or a higher proportion of owned spaces in
their inventories and lower churn rates are more likely to have what type of facilities
management department? - CORRECT ANSWER=> integrated, building-based departments"
"Which facilities management organizational model is typical of start-up companies and small
independent government agencies? - CORRECT ANSWER=> office manager model"
"What is an important role of a facilities manager at the headquarters level? - CORRECT
ANSWER=> implement policy formation activities"
"A facilities management organization's structure, service delivery, and decision making are
influenced by trends in what areas? - CORRECT ANSWER=> business, culture, and government"
2|Page
, "What should determine the quality of customer service? - CORRECT ANSWER=> customer
perceptions"
"When the cost of providing services is bid on by both an in-house facilities department and
outsourced companies, the facilities department is adopting what approach? - CORRECT
ANSWER=> an entrepreneurial approach"
"What tool should the facilities staff use to increase the visibility of the department, its mission,
and its role in supporting the company's core business? - CORRECT ANSWER=> Marketing plan"
"In terms of purchasing, leasing, and contracting for property, if the real estate function remains
separate from the facilities function, what might a company experience difficulty in handling? -
CORRECT ANSWER=> rapid transactions"
"What are the characteristics of a champion? - CORRECT ANSWER=> apassionate leader with
contagious gusto and zeal who are advocates of an organization's core services or products"
"What are some characteristics of a leader? - CORRECT ANSWER=> aggressive promoter of the
workers, functions in parity with other managers, and has a strong commitment to service"
"What does leadership involve? - CORRECT ANSWER=> setting long-range goals and strategies,
defining the direction of a unit or organization, recognizing future possibilities, and inspiring
others to join in"
"What is the best policy when collecting information from customers? - CORRECT ANSWER=>
collect the least amount necessary to act"
"What is a robust solution? - CORRECT ANSWER=> one that adapts well to the reality of constant
change"
"What must a leader have to maintain stability and a solid ethical framework in the midst of
continuous change? - CORRECT ANSWER=> Values"
"What is one key to winning support for your vision? - CORRECT ANSWER=> link it to a greater
good"
"Define management. - CORRECT ANSWER=> carrying out plans, coordinating activities and
resources, ensuring cooperation among and across units, and running day-to-day operations"
3|Page
QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT
ANSWERS) ALREADY GRADED A+
LATEST AND COMPLETE VERSION
"What defines a service request classified as project work? - CORRECT ANSWER=> when a service
request involves multiple trades or skill, changes in the form or"
"Who are the individuals most qualified to determine if you are providing quality service? -
CORRECT ANSWER=> the customers"
"In the tactical sense, when does service delivery begin? - CORRECT ANSWER=> when the
customer makes a request"
"Evaluating customer service by the dollars or time spent per unit compared with historical
company data, industry standards, or benchmarking partners provides a measurement of what?
- CORRECT ANSWER=> efficiency"
"Evaluating customer service by how well the organizational objectives were met provides a
measure of what? - CORRECT ANSWER=> effectiveness"
"Evaluating customer service by the timeliness of the service delivered provides a measurement
of what? - CORRECT ANSWER=> responsiveness"
"The most common form of financial evaluation involves measuring what? - CORRECT ANSWER=>
actual expenses against the allocated operating budget"
"What is the greatest value of benchmarking? - CORRECT ANSWER=> to compare performance
indicators"
1|Page
,"By tracking data over time, you can develop trend analysis of what aspects of space utilization?
- CORRECT ANSWER=> downtime for change and reconfiguration, float or swing space, and
storage areas"
"What is the best way to determine whether space is being appropriately used? - CORRECT
ANSWER=> use a customer satisfaction survey"
"In which phase of work do the facilities managers devote the greatest proportion of their
management attention? - CORRECT ANSWER=> Implementation plan"
"Typically, higher costs due to poorly planned facilities actions are realized during what phase of
the management track? - CORRECT ANSWER=> operations, maintenance, and service delivery"
"For any facilities function, what is the activity that establishes the basis for future
improvements in strategic planning, service delivery, and cost control? - CORRECT ANSWER=>
feedback and evaluation"
"What is the accounting system that encourages user departments to be responsible for their
facilities requirements? - CORRECT ANSWER=> the chargeback system"
"What is the most common cause of contractual delays? - CORRECT ANSWER=> Errors due to
ignorance of the rules"
"Companies that have owner-occupied buildings or a higher proportion of owned spaces in
their inventories and lower churn rates are more likely to have what type of facilities
management department? - CORRECT ANSWER=> integrated, building-based departments"
"Which facilities management organizational model is typical of start-up companies and small
independent government agencies? - CORRECT ANSWER=> office manager model"
"What is an important role of a facilities manager at the headquarters level? - CORRECT
ANSWER=> implement policy formation activities"
"A facilities management organization's structure, service delivery, and decision making are
influenced by trends in what areas? - CORRECT ANSWER=> business, culture, and government"
2|Page
, "What should determine the quality of customer service? - CORRECT ANSWER=> customer
perceptions"
"When the cost of providing services is bid on by both an in-house facilities department and
outsourced companies, the facilities department is adopting what approach? - CORRECT
ANSWER=> an entrepreneurial approach"
"What tool should the facilities staff use to increase the visibility of the department, its mission,
and its role in supporting the company's core business? - CORRECT ANSWER=> Marketing plan"
"In terms of purchasing, leasing, and contracting for property, if the real estate function remains
separate from the facilities function, what might a company experience difficulty in handling? -
CORRECT ANSWER=> rapid transactions"
"What are the characteristics of a champion? - CORRECT ANSWER=> apassionate leader with
contagious gusto and zeal who are advocates of an organization's core services or products"
"What are some characteristics of a leader? - CORRECT ANSWER=> aggressive promoter of the
workers, functions in parity with other managers, and has a strong commitment to service"
"What does leadership involve? - CORRECT ANSWER=> setting long-range goals and strategies,
defining the direction of a unit or organization, recognizing future possibilities, and inspiring
others to join in"
"What is the best policy when collecting information from customers? - CORRECT ANSWER=>
collect the least amount necessary to act"
"What is a robust solution? - CORRECT ANSWER=> one that adapts well to the reality of constant
change"
"What must a leader have to maintain stability and a solid ethical framework in the midst of
continuous change? - CORRECT ANSWER=> Values"
"What is one key to winning support for your vision? - CORRECT ANSWER=> link it to a greater
good"
"Define management. - CORRECT ANSWER=> carrying out plans, coordinating activities and
resources, ensuring cooperation among and across units, and running day-to-day operations"
3|Page
