1
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Certified Travel Agent Glossary Questions
and Answers (100% Correct Answers)
Already Graded A+
A-B-C method- [ Ans: ] A time management strategy that allows
you to arrange your daily tasks according to priority.
Accidental death and dismemberment insurance- [ Ans: ]
Coverage provides cash payment for accidental loss of life or limb
© 2025 Assignment Expert
while traveling.
Acknowledge- [ Ans: ] Listening technique used to show
customers that you value what they are saying.
Guru01 - Stuvia
Acquiring bank- [ Ans: ] The bank with the relationship with the
merchant. The bank acquires—or accumulates—the credit card
purchase slips for processing into the payment system.
Active listening- [ Ans: ] Listening that occurs when a person
takes the responsibility to understand something, without any
prejudgment, by inviting the communication to continue.
Active Listening- [ Ans: ] The level of listening that requires our
highest degree of involvement; listening to help others by using
verbal and nonverbal responses to express empathy for the
speaker; listening for feelings and emotions.
Address Verification System (AVS)- [ Ans: ] An additional security
feature that indicates that the person presenting the card also
knows personal information about the cardholder, such as the
home billing address for that card.
Adventure Tour- [ Ans: ] A tour designed around an adventurous
activity such as rafting, hiking, and mountain climbing.
Affinity group travel- [ Ans: ] A category of travel that consists of
a group of people who share a common hobby, interest, or
, 2
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activity, or who are united through regular participation in shared
outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- [ Ans: ] A group of people who share a common
hobby, interest, or activity, or who are united through regular
participation on shared outings.
All-inclusive Resort- [ Ans: ] Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site
activities for a single price
All-inclusives- [ Ans: ] Resorts found around the globe, offering
resort living at one price that may include airfare, room, meals,
tips, entertainment, and use of all sports equipment.
© 2025 Assignment Expert
Allocentric- [ Ans: ] A person whose life is centered on varied
interests (the Latin root "allo" means "varied in form"). Allocentrics
are outgoing, confident, and curious. Also sometimes called a
venturer.
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Amazon Safari Lodges- [ Ans: ] A type of accommodation found
throughout the jungle regions of the Amazon basin, some of which
are extremely primitive; many lodges don't have running water or
electricity; only for the adventurous.
Ambushers- [ Ans: ] Ineffective listeners who cannot wait to jump
into the conversation to disagree with the speaker.
Amiable- [ Ans: ] A communication style characterized by
friendliness, cooperation, and patience.
Analytic- [ Ans: ] A communication style characterized by
seriousness, logic, and precision.
Approved-to-travel list- [ Ans: ] A list provided by a company
detailing the employees who are approved to travel using the
company's payment arrangements.
Assertive Questions- [ Ans: ] Questions that lead your client to the
notion of escorted vacation travel
Auditor's coupon- [ Ans: ] The last copy of an airline ticket.
, 3
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Authorization code- [ Ans: ] The indication from the credit card
company that the card is in good standing and has not been
reported stolen and that the amount is not over the credit limit.
Back-to-back ticketing- [ Ans: ] An unethical ticketing practice in
which clients buy two round-trip discount tickets for less than the
cost of one round-trip ticket at full fare, thus circumventing certain
restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- [ Ans: ] Coverage that reimburses for the
purchase of essential items, such as toiletries and items needed
until baggage is recovered if baggage is delayed more than a
certain number of hours.
© 2025 Assignment Expert
Baggage loss- [ Ans: ] Coverage that reimburses for expenses
incurred due to theft, damage, or the mysterious disappearance
of personal property.
Guru01 - Stuvia
Bays- [ Ans: ] Areas of ocean water, smaller than gulfs, that
penetrate landmass but are less enclosed by land.
Behaviors- [ Ans: ] The way people act.
Benefits- [ Ans: ] The positive results provided by travel products,
as perceived by the customer.
Body Language- [ Ans: ] Nonverbal body actions such as
gestures, body movements, facial expressions, eye behavior, and
posture.
Branding- [ Ans: ] The marketing practice of creating a name,
symbol, or design that identifies and differentiates a product from
other products.
Business travel- [ Ans: ] A category of travel that consists of travel
services provided to a business for an employee who is traveling
to conduct the business of the firm.
Buyer psychology- [ Ans: ] The science of understanding why
people make buying decisions.
Bypassing- [ Ans: ] A communication error that occurs when
people interpret words or phrases differently.
For Expert help and assignment solutions, +254707240657
Certified Travel Agent Glossary Questions
and Answers (100% Correct Answers)
Already Graded A+
A-B-C method- [ Ans: ] A time management strategy that allows
you to arrange your daily tasks according to priority.
Accidental death and dismemberment insurance- [ Ans: ]
Coverage provides cash payment for accidental loss of life or limb
© 2025 Assignment Expert
while traveling.
Acknowledge- [ Ans: ] Listening technique used to show
customers that you value what they are saying.
Guru01 - Stuvia
Acquiring bank- [ Ans: ] The bank with the relationship with the
merchant. The bank acquires—or accumulates—the credit card
purchase slips for processing into the payment system.
Active listening- [ Ans: ] Listening that occurs when a person
takes the responsibility to understand something, without any
prejudgment, by inviting the communication to continue.
Active Listening- [ Ans: ] The level of listening that requires our
highest degree of involvement; listening to help others by using
verbal and nonverbal responses to express empathy for the
speaker; listening for feelings and emotions.
Address Verification System (AVS)- [ Ans: ] An additional security
feature that indicates that the person presenting the card also
knows personal information about the cardholder, such as the
home billing address for that card.
Adventure Tour- [ Ans: ] A tour designed around an adventurous
activity such as rafting, hiking, and mountain climbing.
Affinity group travel- [ Ans: ] A category of travel that consists of
a group of people who share a common hobby, interest, or
, 2
For Expert help and assignment solutions, +254707240657
activity, or who are united through regular participation in shared
outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- [ Ans: ] A group of people who share a common
hobby, interest, or activity, or who are united through regular
participation on shared outings.
All-inclusive Resort- [ Ans: ] Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site
activities for a single price
All-inclusives- [ Ans: ] Resorts found around the globe, offering
resort living at one price that may include airfare, room, meals,
tips, entertainment, and use of all sports equipment.
© 2025 Assignment Expert
Allocentric- [ Ans: ] A person whose life is centered on varied
interests (the Latin root "allo" means "varied in form"). Allocentrics
are outgoing, confident, and curious. Also sometimes called a
venturer.
Guru01 - Stuvia
Amazon Safari Lodges- [ Ans: ] A type of accommodation found
throughout the jungle regions of the Amazon basin, some of which
are extremely primitive; many lodges don't have running water or
electricity; only for the adventurous.
Ambushers- [ Ans: ] Ineffective listeners who cannot wait to jump
into the conversation to disagree with the speaker.
Amiable- [ Ans: ] A communication style characterized by
friendliness, cooperation, and patience.
Analytic- [ Ans: ] A communication style characterized by
seriousness, logic, and precision.
Approved-to-travel list- [ Ans: ] A list provided by a company
detailing the employees who are approved to travel using the
company's payment arrangements.
Assertive Questions- [ Ans: ] Questions that lead your client to the
notion of escorted vacation travel
Auditor's coupon- [ Ans: ] The last copy of an airline ticket.
, 3
For Expert help and assignment solutions, +254707240657
Authorization code- [ Ans: ] The indication from the credit card
company that the card is in good standing and has not been
reported stolen and that the amount is not over the credit limit.
Back-to-back ticketing- [ Ans: ] An unethical ticketing practice in
which clients buy two round-trip discount tickets for less than the
cost of one round-trip ticket at full fare, thus circumventing certain
restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- [ Ans: ] Coverage that reimburses for the
purchase of essential items, such as toiletries and items needed
until baggage is recovered if baggage is delayed more than a
certain number of hours.
© 2025 Assignment Expert
Baggage loss- [ Ans: ] Coverage that reimburses for expenses
incurred due to theft, damage, or the mysterious disappearance
of personal property.
Guru01 - Stuvia
Bays- [ Ans: ] Areas of ocean water, smaller than gulfs, that
penetrate landmass but are less enclosed by land.
Behaviors- [ Ans: ] The way people act.
Benefits- [ Ans: ] The positive results provided by travel products,
as perceived by the customer.
Body Language- [ Ans: ] Nonverbal body actions such as
gestures, body movements, facial expressions, eye behavior, and
posture.
Branding- [ Ans: ] The marketing practice of creating a name,
symbol, or design that identifies and differentiates a product from
other products.
Business travel- [ Ans: ] A category of travel that consists of travel
services provided to a business for an employee who is traveling
to conduct the business of the firm.
Buyer psychology- [ Ans: ] The science of understanding why
people make buying decisions.
Bypassing- [ Ans: ] A communication error that occurs when
people interpret words or phrases differently.
