PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM LATEST 2025 WITH CORRECT QUESTIONS AND
DETAILED ANSWERS/ALREADY GRADED A+
What is an internal intersection? - __100% correct answer as -
>Answer The facility within itself
What operates most with the FB team? - __100% correct answer as -
>Answer Tournament ops
What is so important that FB and tournament ops are closely tied? -
__100% correct answer as ->Answer Revenue
What aspect of a facility is tied to the marketing and promotion that
differs from its competitors? - __100% correct answer as ->Answer
Brand
What is an example of and external intersection? - __100% correct
answer as ->Answer Dining options
What is the difference between FB and retail? - __100% correct
answer as ->Answer Receiving process
What must the manager and employee agree upon in joint problem
solving? -Answer Specific actions - __100% correct answer as ->
,Answer Specific actions - __100% correct answer as ->
What is one of the mangers goals in joint problem solving? - __100%
correct answer as ->Answer Give clear expectations and narrow the
gap between expectations and results
What stage of the 4 Stage Problem Solving Sequence gives performer
the chance to take ownership of the problem? - __100% correct
answer as ->Answer Stage 3, Final Decision Making
What is the timetable difference between reinforced and joint
problem solving? - __100% correct answer as ->Answer Shorter
because the problem is urgent
How is the managers demeanor during reinforced problem solving? -
__100% correct answer as ->Answer Mentor, be more assertive
What is used during the final decision - __100% correct answer as -
>making stage? - Answer Directing strategy
What action step is different in final decision and reinforced problem
solving? - __100% correct answer as ->Answer Written expectations
,What behavior is expected in the termination stage by the manager? -
__100% correct answer as ->Answer Clear, considerate, decisive
What stage determines if the employee met agreed upon
expectation? - __100% correct answer as ->Answer Stage 4,
Termination
What is the benefit of having a well run FB operation? - __100%
correct answer as ->Answer Complete destination by using the facility
vision
What is identified before levels of service are determined? - __100%
correct answer as ->Answer Type of facility and expectations
What is used to keep the operation running smoothly? - __100%
correct answer as ->Answer Inventory, receiving, P.O systems
What is food cost control? - __100% correct answer as ->Answer
Procedures that regulate costs
What is the formula for income spent on payroll? - __100% correct
answer as ->Answer Payroll/income
, What must the manager consider when scheduling? - __100% correct
answer as ->Answer Provide the expected service while minimizing
payroll
What is the result of training and re training? - __100% correct answer
as ->Answer Personally rewarding
What is the best advertising for FB? - __100% correct answer as -
>Answer Word of mouth
What is an external intersection? - __100% correct answer as -
>Answer The operation and its customers
The performer has the freedom to determine the best way to work. -
__100% correct answer as ->Answer Autonomy
How should the GM use significant work when directing the
merchandiser to do spot audits? - __100% correct answer as ->Answer
Explain the feedback and consequences
What is used when the HP gives freedom to the AP to run the member
guest? - __100% correct answer as ->Answer Autonomy
DETAILED ANSWERS/ALREADY GRADED A+
What is an internal intersection? - __100% correct answer as -
>Answer The facility within itself
What operates most with the FB team? - __100% correct answer as -
>Answer Tournament ops
What is so important that FB and tournament ops are closely tied? -
__100% correct answer as ->Answer Revenue
What aspect of a facility is tied to the marketing and promotion that
differs from its competitors? - __100% correct answer as ->Answer
Brand
What is an example of and external intersection? - __100% correct
answer as ->Answer Dining options
What is the difference between FB and retail? - __100% correct
answer as ->Answer Receiving process
What must the manager and employee agree upon in joint problem
solving? -Answer Specific actions - __100% correct answer as ->
,Answer Specific actions - __100% correct answer as ->
What is one of the mangers goals in joint problem solving? - __100%
correct answer as ->Answer Give clear expectations and narrow the
gap between expectations and results
What stage of the 4 Stage Problem Solving Sequence gives performer
the chance to take ownership of the problem? - __100% correct
answer as ->Answer Stage 3, Final Decision Making
What is the timetable difference between reinforced and joint
problem solving? - __100% correct answer as ->Answer Shorter
because the problem is urgent
How is the managers demeanor during reinforced problem solving? -
__100% correct answer as ->Answer Mentor, be more assertive
What is used during the final decision - __100% correct answer as -
>making stage? - Answer Directing strategy
What action step is different in final decision and reinforced problem
solving? - __100% correct answer as ->Answer Written expectations
,What behavior is expected in the termination stage by the manager? -
__100% correct answer as ->Answer Clear, considerate, decisive
What stage determines if the employee met agreed upon
expectation? - __100% correct answer as ->Answer Stage 4,
Termination
What is the benefit of having a well run FB operation? - __100%
correct answer as ->Answer Complete destination by using the facility
vision
What is identified before levels of service are determined? - __100%
correct answer as ->Answer Type of facility and expectations
What is used to keep the operation running smoothly? - __100%
correct answer as ->Answer Inventory, receiving, P.O systems
What is food cost control? - __100% correct answer as ->Answer
Procedures that regulate costs
What is the formula for income spent on payroll? - __100% correct
answer as ->Answer Payroll/income
, What must the manager consider when scheduling? - __100% correct
answer as ->Answer Provide the expected service while minimizing
payroll
What is the result of training and re training? - __100% correct answer
as ->Answer Personally rewarding
What is the best advertising for FB? - __100% correct answer as -
>Answer Word of mouth
What is an external intersection? - __100% correct answer as -
>Answer The operation and its customers
The performer has the freedom to determine the best way to work. -
__100% correct answer as ->Answer Autonomy
How should the GM use significant work when directing the
merchandiser to do spot audits? - __100% correct answer as ->Answer
Explain the feedback and consequences
What is used when the HP gives freedom to the AP to run the member
guest? - __100% correct answer as ->Answer Autonomy
