QUALITY MANAGEMENT
, TOTAL QUALITY MANAGEMENT
• TQM is a process for managing quality:
• A process of perpetual improvement in
everything we do.
• It is also set of guiding principles that
represent the foundation of a continuously
improving organization.
, Ct-
• TQM implies mobilization of the whole
organization to satisfy the demands of the
customers, by routinely focusing on the
involvement and participation of everyone in
the organization for the systematic
improvement of quality.
, TQM cont.
• It Involves each individual and group within the
organ
• TQM provides a way of life to constantly improve the
performance at every level and in every activity by
creating a positive continuous improvement
environment based on;
Team work
, TOTAL QUALITY MANAGEMENT
• TQM is a process for managing quality:
• A process of perpetual improvement in
everything we do.
• It is also set of guiding principles that
represent the foundation of a continuously
improving organization.
, Ct-
• TQM implies mobilization of the whole
organization to satisfy the demands of the
customers, by routinely focusing on the
involvement and participation of everyone in
the organization for the systematic
improvement of quality.
, TQM cont.
• It Involves each individual and group within the
organ
• TQM provides a way of life to constantly improve the
performance at every level and in every activity by
creating a positive continuous improvement
environment based on;
Team work
