answered
Leading - ANS ✔✔which is the process of motivating and influencing people to work hard to
achieve organizational objectives
Five Important Personality Traits that Influence Workplace Behavior - ANS ✔✔Locus of control,
Self-efficacy, Self-esteem, Self-motivating, Emotional intelligence
Locus of control - ANS ✔✔indicates the degree to which people believe they control their fate
through their own efforts
Internal locus of control - ANS ✔✔believes he or she controls his or her own destiny
External locus of control - ANS ✔✔believes external forces control him or her
Self-efficacy - ANS ✔✔is a persons belief in his or her personal ability to do a task
Learned Helplessness - ANS ✔✔a debilitating lack of faith in one's ability to control one's
environment
Self-esteem - ANS ✔✔refers to the extent to which people like or dislike themselves - their
overall self evaluation.
Self-montioring - ANS ✔✔is the extent to which people are able to observe their own behaviors
and adapt to external situations
,Emotional intelligence - ANS ✔✔is the ability to cope, empathize with others, and be self-
motivated
Important traits associated with Emotional Intelligence - ANS ✔✔Self-awareness, self
management, social awareness, relationship management
Self awareness - ANS ✔✔The ability to read ones own emotions and identify one's effect on
others
Self-managment - ANS ✔✔The ability to controls one's emotions and reliably act with integrity
Social awareness - ANS ✔✔The ability to understand others and show them you care. This
includes empathy
Relationship management - ANS ✔✔The ability to clearly and convincingly communicate and
build strong bonds with others.
Meyers-Briggs Type Indicator (MBTI) - ANS ✔✔is a personality test in which participants answer
several questions about their preferences.
MBTI Four Dimensions of ranks - ANS ✔✔Social Interaction (extrovert or introvert), Data
gathering preference (sensing or intuitive), Decision making preference (feeling or thinking),
Decision making style (perceptive or judgmental)
Attitude - ANS ✔✔is a learned predisposition toward a specific person or object
Three Components of an Attitude - ANS ✔✔Affective component of an attitude, Cognitive
component of an attitude, Behavioral component of an attitude
, Cognitive Dissonance - ANS ✔✔refers to the psychological discomfort a person experiences as a
result of behavior that is incompatible with his or her cognitive attitude
Importance - ANS ✔✔The more important the issue causing the dissonance, the more likely the
individual is to try to reduce the dissonance
Control - ANS ✔✔The more control a person has over the factors creating the dissonance, the
more likely the individual is to try to reduce it
Rewards - ANS ✔✔The more invested someone is in a cognitive attitude, the less likely that
person is to adopt a different cognitive attitude
Stereotyping - ANS ✔✔is the tendency to attribute to an individual the characteristics one
believes are typical of the group to which that individual belongs
The halo-effect - ANS ✔✔refers to a situation in which one forms an impression of an individual
based on a single trait
The recency effect - ANS ✔✔refers to a tendency to remember recent information more readily
than earlier information
Casual attribution - ANS ✔✔is the activity of inferring causes for observed behaviors
Fundamental attribution bias - ANS ✔✔occurs when people attribute another persons behavior
to his or her personal characteristics rather that to situational factors
Self-serving bias - ANS ✔✔occurs the people tend to take more personal responsibility for
success than for failure