1
EPD CLASS EXAM LATEST VERSION -2025/2026- 100+
QUESTIONS AND VERIFIED ANSWERS ALL THE BEST
ECHO
send it before key questions finish, just go
3rd and 4th party callers...
are never in danger
Cold Call
1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local
authority) that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on
2
ive benefits of structured call taking
1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question?
, 2
NO
Uppercase means
definition
Witnessed homicide is...
Assault
Four Incident Priorities
1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives
1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
To verify...
they repeat it to you, twice
In some agencies, the responsibilities of call taking and dispatching are distinct
roles performed by separate individuals
true
How do protocols help you process calls more effectively than policies or
guidelines?
Protocols provide specific interrogation questions and caller instructions
EPD CLASS EXAM LATEST VERSION -2025/2026- 100+
QUESTIONS AND VERIFIED ANSWERS ALL THE BEST
ECHO
send it before key questions finish, just go
3rd and 4th party callers...
are never in danger
Cold Call
1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local
authority) that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on
2
ive benefits of structured call taking
1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question?
, 2
NO
Uppercase means
definition
Witnessed homicide is...
Assault
Four Incident Priorities
1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives
1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
To verify...
they repeat it to you, twice
In some agencies, the responsibilities of call taking and dispatching are distinct
roles performed by separate individuals
true
How do protocols help you process calls more effectively than policies or
guidelines?
Protocols provide specific interrogation questions and caller instructions
