CHAPTER 10 TRAVEL SERVICES
EXAM QUESTIONS AND ANSWERS
Travel Services - ANSWER-- The process of moving tourism product from
production to consumption or the channel of distribution.
Direct Service - ANSWER-- Call up a customer rep for a product
Indirect Service - ANSWER-- Contact an intermediary (travel agent) then they would
arrange with a tourism product supplier.
- Takes care of tickets, hotels, cars, etc.
What is 'Selling Travel' - ANSWER-- Selling an intangible, have to consume product
- Travel Agency, sells to consumer, suppliers pay commissions to travel retailers
What do 'Tour Wholesalers' do? - ANSWER-- Go to different tourism suppliers to
assemble tours and book space
What do 'Tour Operators' do? - ANSWER-- Purchase all components of a tour from
different tourism suppliers before packaging it.
- Book space and pay Tourism suppliers for the products at the same time.
- Sell through travel agencies or direct to public.
Consolidators - ANSWER-- Buy a large # of airline seats every year from individual
airlines at wholesale.
- Re-sell the seats to the travel agency community at discounted prices
- Only sell to travel agents but some offered to the public.
What are Travel Agencies? - ANSWER-- Retail business
- The link between travellers and suppliers of tourism products
- Travel agents work here.
Travel Agency Types:
Full service agency - ANSWER-- Selling business and pleasure travel
Travel Agency Types: Commercial or corporate agency - ANSWER-- Business travel
Travel Agency Types: Specialty agency - ANSWER-- Particular tourism product
( cruise travel, specific destinations)
Travel Agency Types: Online travel agency - ANSWER-- Websites for online booking
resource
Travel Agency Operations ( How do travel agencies earn monies) - ANSWER--
Commission percent of selling price
- Selling products like insurance
EXAM QUESTIONS AND ANSWERS
Travel Services - ANSWER-- The process of moving tourism product from
production to consumption or the channel of distribution.
Direct Service - ANSWER-- Call up a customer rep for a product
Indirect Service - ANSWER-- Contact an intermediary (travel agent) then they would
arrange with a tourism product supplier.
- Takes care of tickets, hotels, cars, etc.
What is 'Selling Travel' - ANSWER-- Selling an intangible, have to consume product
- Travel Agency, sells to consumer, suppliers pay commissions to travel retailers
What do 'Tour Wholesalers' do? - ANSWER-- Go to different tourism suppliers to
assemble tours and book space
What do 'Tour Operators' do? - ANSWER-- Purchase all components of a tour from
different tourism suppliers before packaging it.
- Book space and pay Tourism suppliers for the products at the same time.
- Sell through travel agencies or direct to public.
Consolidators - ANSWER-- Buy a large # of airline seats every year from individual
airlines at wholesale.
- Re-sell the seats to the travel agency community at discounted prices
- Only sell to travel agents but some offered to the public.
What are Travel Agencies? - ANSWER-- Retail business
- The link between travellers and suppliers of tourism products
- Travel agents work here.
Travel Agency Types:
Full service agency - ANSWER-- Selling business and pleasure travel
Travel Agency Types: Commercial or corporate agency - ANSWER-- Business travel
Travel Agency Types: Specialty agency - ANSWER-- Particular tourism product
( cruise travel, specific destinations)
Travel Agency Types: Online travel agency - ANSWER-- Websites for online booking
resource
Travel Agency Operations ( How do travel agencies earn monies) - ANSWER--
Commission percent of selling price
- Selling products like insurance
