IGCSE UNIT 1 TRAVEL SERVICES
EXAM QUESTIONS AND ANSWERS
What is tourism? - ANSWER-the temporary movement of people to destinations
outside their normal places of work and residence
and the activities during their stay in those destinations
What is the Travel and Tourism industry? - ANSWER-the mix of businesses and
agencies who work together to serve the needs of people who travel
What are the sub-sectors of the T&T industry? - ANSWER-Transportation
Attractions
Accommodation providers
Catering
Tourism Information and Guiding services
Tour operators
Travel Agents
How do we classify tourists? - ANSWER-Domestic vs International
Leisure vs Business vs VFR
Overnight vs Day trippers
what is a VFR tourist? - ANSWER-visiting friends and relatives
What is an international tourist? - ANSWER-when people from overseas visit your
country
What is a Domestic Tourist - ANSWER-taking holidays and trips in your own country
What are the forms of Business tourism? - ANSWER-1. meetings - bringing people
together to exchange information
2. incentives - travel as a reward for employees
3. conferences - multi day events of at least 100 delegates for the purpose of
exchanging information
4. exhibitions - bringing people together to view products
Name the types of business facilities used to host conferences? - ANSWER-Quite a
few hotels and resorts also have a large conference centre to host conferences eg:
Sun City
Name the types of business facilities used to host exhibitions - ANSWER-1. Sports
stadiums
2. Conference centres
3. Universities
4. Ballrooms
, Outbound tourism - ANSWER-travelling to a different country for a visit or holiday
Inbound tourism - ANSWER-visitors from overseas coming into the country
Leisure travel - ANSWER-Travelling to relax and enjoy yourself, outside of work
hours.
Business travel - ANSWER-Travel for work or professional purposes
Specialist travel - ANSWER-Travel which offers the kind of experience the customer
wants
What are tour operators? - ANSWER-Companies that organise package holidays.
Domestic Tour Operators - ANSWER-these companies put together UK holidays for
people living in the UK, e.g. Shearings, Haven Holidays.
Outbound Tour Operators - ANSWER-these companies put together holidays for UK
residents wanting to go on holiday overseas, e.g. Thompson Holidays, Thomas Cook
Inbound Tour Operators - ANSWER-these companies provide for overseas tourists
who want to travel to the UK, e.g. Pathfinders, GTI Travel
What is the role of the travel agent? - ANSWER-1. Acts as an agent for a principle
2. To sell holidays and ancilliary products
3. To provide customers with information and booking facilities (an information
broker)
4. To advise customers
5. Acts as an intermediary to provide info on holiday packages and info on
destinations
What do Business Travel agents do? - ANSWER-Make travel arrangements with
airlines and large hotel chain accommodation for business tourists
What are the types of travel agents? - ANSWER-1. Multiples
2. Miniples
What are multiples? - ANSWER-when a travel agent is a national chain and has
branches throughout the country and in other countries as well
What are miniples? - ANSWER-An independent travel agent that is not part of a
national chain and have one shop or a few in an area
What is the place of Travel Agents in the Chain of Distribution? - ANSWER-
PRINCIPAL to WHOLESALE TOUR OPERATOR to RETAIL TRAVEL AGENTS to
CUSTOMER
What is a principal? - ANSWER-The primary supplier in the T&T CHAIN OF
DISTRIBUTION
EXAM QUESTIONS AND ANSWERS
What is tourism? - ANSWER-the temporary movement of people to destinations
outside their normal places of work and residence
and the activities during their stay in those destinations
What is the Travel and Tourism industry? - ANSWER-the mix of businesses and
agencies who work together to serve the needs of people who travel
What are the sub-sectors of the T&T industry? - ANSWER-Transportation
Attractions
Accommodation providers
Catering
Tourism Information and Guiding services
Tour operators
Travel Agents
How do we classify tourists? - ANSWER-Domestic vs International
Leisure vs Business vs VFR
Overnight vs Day trippers
what is a VFR tourist? - ANSWER-visiting friends and relatives
What is an international tourist? - ANSWER-when people from overseas visit your
country
What is a Domestic Tourist - ANSWER-taking holidays and trips in your own country
What are the forms of Business tourism? - ANSWER-1. meetings - bringing people
together to exchange information
2. incentives - travel as a reward for employees
3. conferences - multi day events of at least 100 delegates for the purpose of
exchanging information
4. exhibitions - bringing people together to view products
Name the types of business facilities used to host conferences? - ANSWER-Quite a
few hotels and resorts also have a large conference centre to host conferences eg:
Sun City
Name the types of business facilities used to host exhibitions - ANSWER-1. Sports
stadiums
2. Conference centres
3. Universities
4. Ballrooms
, Outbound tourism - ANSWER-travelling to a different country for a visit or holiday
Inbound tourism - ANSWER-visitors from overseas coming into the country
Leisure travel - ANSWER-Travelling to relax and enjoy yourself, outside of work
hours.
Business travel - ANSWER-Travel for work or professional purposes
Specialist travel - ANSWER-Travel which offers the kind of experience the customer
wants
What are tour operators? - ANSWER-Companies that organise package holidays.
Domestic Tour Operators - ANSWER-these companies put together UK holidays for
people living in the UK, e.g. Shearings, Haven Holidays.
Outbound Tour Operators - ANSWER-these companies put together holidays for UK
residents wanting to go on holiday overseas, e.g. Thompson Holidays, Thomas Cook
Inbound Tour Operators - ANSWER-these companies provide for overseas tourists
who want to travel to the UK, e.g. Pathfinders, GTI Travel
What is the role of the travel agent? - ANSWER-1. Acts as an agent for a principle
2. To sell holidays and ancilliary products
3. To provide customers with information and booking facilities (an information
broker)
4. To advise customers
5. Acts as an intermediary to provide info on holiday packages and info on
destinations
What do Business Travel agents do? - ANSWER-Make travel arrangements with
airlines and large hotel chain accommodation for business tourists
What are the types of travel agents? - ANSWER-1. Multiples
2. Miniples
What are multiples? - ANSWER-when a travel agent is a national chain and has
branches throughout the country and in other countries as well
What are miniples? - ANSWER-An independent travel agent that is not part of a
national chain and have one shop or a few in an area
What is the place of Travel Agents in the Chain of Distribution? - ANSWER-
PRINCIPAL to WHOLESALE TOUR OPERATOR to RETAIL TRAVEL AGENTS to
CUSTOMER
What is a principal? - ANSWER-The primary supplier in the T&T CHAIN OF
DISTRIBUTION
