TMGT 11110 TRAVEL SERVICES CH 7
EXAM QUESTIONS AND ANSWERS
What is travel service sector? - ANSWER-the sector that helps travelers reserve and
arrange their vacation or business trip. includes services such as event/conference
planning, travel companies, associations and government agents
what are some travel service business types? - ANSWER-travel agencies
online travel agencies (OTA)
tour operators
destination marketing organizations (DMOs)
what is a travel agency? - ANSWER-a third party business that connects the travel
industry (supplier) to the traveler (purchaser)
what is a travel agent? - ANSWER-the direct point of contact for a traveler who is
intending to purchase a trip through a travel agency. They may specialize in a
particular sector.
Why are OTA's so popular? - ANSWER-They combine accommodation and
transportation as well as other components of a trip.
They can provide lower cost (they buy in bulk)
customer convenience and access
Examples: Expedia, Booking.com, TRIVAGO
Which brand owns the majority of the OTA market? - ANSWER-Expedia.ca
challenges of OTA's - ANSWER-small businesses may not be able to afford the
commission rates
is there still demand for travel agents? - ANSWER-yes, there is still demand from
leisure and business travelers.
What are tour operators? - ANSWER-Companies that organize packages of trip
components, that are sold by retail outlets or travel agencies.
what are the categories of tour operators? - ANSWER-inbound, outbound and
receptive tour operators (RTOs)
what is an inbound tour operator? - ANSWER-person that brings travelers into the
country
EXAM QUESTIONS AND ANSWERS
What is travel service sector? - ANSWER-the sector that helps travelers reserve and
arrange their vacation or business trip. includes services such as event/conference
planning, travel companies, associations and government agents
what are some travel service business types? - ANSWER-travel agencies
online travel agencies (OTA)
tour operators
destination marketing organizations (DMOs)
what is a travel agency? - ANSWER-a third party business that connects the travel
industry (supplier) to the traveler (purchaser)
what is a travel agent? - ANSWER-the direct point of contact for a traveler who is
intending to purchase a trip through a travel agency. They may specialize in a
particular sector.
Why are OTA's so popular? - ANSWER-They combine accommodation and
transportation as well as other components of a trip.
They can provide lower cost (they buy in bulk)
customer convenience and access
Examples: Expedia, Booking.com, TRIVAGO
Which brand owns the majority of the OTA market? - ANSWER-Expedia.ca
challenges of OTA's - ANSWER-small businesses may not be able to afford the
commission rates
is there still demand for travel agents? - ANSWER-yes, there is still demand from
leisure and business travelers.
What are tour operators? - ANSWER-Companies that organize packages of trip
components, that are sold by retail outlets or travel agencies.
what are the categories of tour operators? - ANSWER-inbound, outbound and
receptive tour operators (RTOs)
what is an inbound tour operator? - ANSWER-person that brings travelers into the
country
