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43) ________ processes are commonplace, routine, everyday business processes.
A) Strategic
B) Managerial
C) Operational
D) Transformational - ANSWER/C
44) James works at a local electronics store. He is responsible for ordering supplies,
paying bills, and informing regular customers about the latest products that are
available. James is responsible for the ________ processes at the store.
A) strategic
B) operational
C) managerial
D) transformational - ANSWER/B
45) Which of the following is true about operational processes?
A) Their procedures and instructions are frequently changed.
B) They have more computerized actors than other types of processes.
C) They are supported by executive support systems.
D) They can be easily modified when compared to other types of processes. -
ANSWER/B
46) Which of the following information systems facilitate operational processes?
A) expert systems
B) executive support systems
C) management information systems
D) transaction processing systems - ANSWER/D
47) ________ concern resource use and include planning, assessing, and analyzing the
resources used by the company in pursuit of its objectives.
A) Managerial processes
B) Operational processes
C) Transactional processes
D) Strategic processes - ANSWER/A
48) Lindsay works at a coffee shop in Chicago. Her responsibilities include assessing
seasonal promotions, planning and scheduling cashiers, and determining which
personnel to promote. Lindsay is in charge of ________ processes at the coffee shop.
A) transformational
B) strategic
C) operational
D) managerial - ANSWER/D
49) Which of the following is true about managerial processes?
, A) They are more difficult to change than other types of processes.
B) They seek to resolve issues that have long-range impact on the organization.
C) They have fewer computerized actors compared to operational processes.
D) They are facilitated by transaction processing systems. - ANSWER/C
50) Which of the following processes typically seek to resolve issues that have long-
range impact on an organization?
A) transactional processes
B) operational processes
C) managerial processes
D) strategic processes - ANSWER/D
51) Which of the following is true about strategic processes?
A) They have broad scope and affect most of the firm.
B) They occur more frequently than other types of processes.
C) They are facilitated by management information systems.
D) They have more computerized actors compared to other types of processes. -
ANSWER/A
52) Which of the following information systems facilitate strategic processes?
A) transaction processing systems
B) management information systems
C) executive support systems
D) production systems - ANSWER/C
53) Corporate budgeting and introducing a new product are examples of ________.
A) service processes
B) operational processes
C) managerial processes
D) strategic processes - ANSWER/D
54) When Naomi makes decisions regarding the location of a new franchise for her
Italian restaurant and charts out the growth plan for her business over the next 5-8
years, her decisions relate to the ________ processes of her business. A) strategic
B) operational
C) managerial
D) transactional - ANSWER/A
55) ________ means creating more output with the same inputs or the same output with
fewer inputs.
A) Quality
B) Efficiency
C) Sustainability
D) Effectiveness - ANSWER/B