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What is Management? - ANSWER/Management is the process of achieving Organizational
objectives through people and other resources. The Manager's job is to combine Human and
Technical resources in the best way possible to achieve the company's goals.
How do the jobs of top managers, middle managers, and supervisory managers differ? -
ANSWER/Top managers design long term plans, set a direction for their organization and
inspire all employees to achieve the company's vision. Middle managers focus on the specific
mission and operations, products, or customers. They develop procedures to implement the
company's strategic plans. Supervisory interact directly with non-management employees, who
produce and sell the companies goods and services. They are responsible for implementing the
plans developed by middle managers and motivating workers to accomplish daily, weekly, and
monthly goals.
What is the relationship between the managers planning and controlling functions? -
ANSWER/Controlling assess the success of the planning function. Controlling also produces
feedback for the next round of planning.
What is meant by a vision for the company? - ANSWER/A vision serves as a target for the
company's actions, helping direct the company towards opportunities and differentiating it from
its competitors.
Why is it important for a top executive to set high ethical standards? - ANSWER/High ethical
standards often result in a stable workforce, job satisfaction, and customer loyalty.
Outline the planning process. - ANSWER/Some plans are very broad and long range, focusing
on key organizational objectives; others are more detailed and specify how particular objectives
will be achieved. From the mission statement to objectives to specific plans, each phase must fit
into comprehensive planning framework.
Describe the purpose of tactical planning. - ANSWER/The purpose of tactical planning is to
determine which short-term activities should be implemented to accomplish the companies
overall strategy.
Compare the kinds of plans made by top managers and middle managers. - ANSWER/Top
managers focus on long-range, strategic plans. In contrast, middle-level managers focus on
short term tactical planning.
What is the purpose of a mission statement? - ANSWER/A mission statement is a companies
written explanation of its purpose, the reason it exists, the customers it will serve, and how it is
different from its competitors. A mission statement guides the actions of its company, managers,
and employees.
Which of a company's characteristics does a SWOT analysis compare? - ANSWER/Strength,
Weaknesses, Opportunities and Threats Compared to its competitors.
, How do managers use objectives? - ANSWER/Objectives set guideposts by which managers
define the organizations desired performance in such areas as new product development, sales,
customer service, and employee satisfaction.
Distinguish between programmed and nonprogrammed decisions. - ANSWER/Programmed
decisions are like ordering office supplies, simple and happen frequently- they are streamlined.
Non-programmed are like entering a new market or launching a new product- they require more
individual evaluation.
What are they steps in the decision-making process? - ANSWER/Recognition of problem or
opportunity, development of alternatives, evaluation of alternatives, selection and
implementation of chosen alternative, and follow up to determine the effectiveness of the
decision.
How is leadership defined? - ANSWER/Leadership means directing or inspiring people to attain
certain organizational goals. Effective leaders share several traits, such as empathy, self-
awareness, and objectivity. Leaders also use the power of their job, expertise, and experience
to influence people.
Identify the styles of leadership as they appear along a continuum of greater or lesser employee
participation. - ANSWER/One end of the continuum Autocratic leaders makes decisions without
consulting the employees. In the middle democratic leaders ask for suggestions and want
participation. At the end is free-rein which leaders leave most of the decisions to the employees.
What is the relationship between leadership style and corporate culture? - ANSWER/The best
leadership style to adopt often depends on the organizations corporate culture and its system of
principals, beliefs, and values. Managerial philosophies, communications, networks, and
workplace environment, and practices all influence culture.
How do managers reinforce corporate culture? - ANSWER/Managers use symbols, rituals,
ceremonies, and stories to reinforce corporate culture.
What is the purpose of an organizational chart? - ANSWER/A visual representation of a
company's structure that illustrates the job positions and functions.
What are the 5 major forms of departmentalization? - ANSWER/Product: different goods and
services an organization offers. Geographical: Units by regions. Customer: Units by different
types of customers. Functional: Units by business activities like Marketing or Finance, etc.
Process: Unit by steps or Work processes it takes to complete production or provide a service.
What does management mean? - ANSWER/Or span of control- Numbers of employees the
manager supervises.
What is mass production? - ANSWER/Mass production is Manufacturing large quantities of
products through effective combinations of both employees with specialized skills,
mechanizations, and standardization.
What is the difference between flexible production and customer-driven production? -
ANSWER/Flexible production is using tech to receive and fulfill orders and skilled people to
carry out tasks associated with a specific order. Customer driven production evaluates buyer
demands to make the connection between products manufactured and products purchased.