CHAPTER 3: TRAVEL AGENCY
OPERATIONS AND SERVICES EXAM
Q’S AND A’S
travel agency - ANSWER-company or business that does arrangement, packaging
and costing of travel-related services for traveling clients
travel agent - ANSWER-person whose job is to arrange and book for services that
are needed by a traveling client including but not limited to airlines, hotels, transfer
services, tours and travel insurance
travel agent - ANSWER-his roles are to act as a personified intermediary between
the supplier and traveler for a simplified and more convenient process of transaction
and to provide consultation services and extensive information for the traveling client
travel agent - ANSWER-one who does the usual packaging of the travel service
components that are required by a customer. He ensures that all the necessary
inclusions are covered including the major and ancillary services that the customer
will be needing during the duration of the travel
travel counselor/consultant - ANSWER-provides "advice" as the main value
proposition of the service. This position requires a rich knowledge on economic,
socio-cultural and most especially in geographical aspects, acts as a "walking atlas"
being a source of essential travel information
ticketing officer - ANSWER-specialist assigned for booking the transportation
requirements of a traveling customer that facilitates the reservation and confirmation
of "tickets" for the customers
reservations associate - ANSWER-"supplier-customer link" staff whose primary task
is to handle purchase orders with the suppliers of the travel agency
1. Leisure Travel
2. Luxury Cruise Voyage
3. Corporate Travel
4. Pilgrimage - ANSWER-4 most common specializations of travel agencies in the
industry:
leisure travel - ANSWER-this specialization involves a segment of travel business
focused on recreation, adventure, entertainment, sports and gaming for a vacation or
holiday break
luxury cruise voyage - ANSWER-this type of travel is intended for leisure purposes
with an all-inclusive holiday vacation on a cruise ship that usually lasts for weeks or
months depending on a specific itinerary availed by the passenger
, corporate travel - ANSWER-this is a particular specialization of travel arrangements
designed for corporate personnel for their business travels (mostly conferences and
meetings) which services meetings) include arranged flight and accommodation with
special features such as business class seats in airlines and access to the Business
Center in the hotel
pilgrimage - ANSWER-type of tourism that intensely motivates travelers for the
achievement of religious attitudes and practices
Holy Land Pilgrimage - ANSWER-one of the world's largest source of pilgrims' arrival
in today's market that is becoming more influential in creating spiritual and heritage
experience among Christian believers
1. retail travel agency
2. wholesale travel agency - ANSWER-travel agencies can be classified into 2 types
based on their product distribution:
retail travel agency - ANSWER-offers services directly to the public consumer on
behalf of the suppliers that in return gets commission from the selling rate or puts
mark-up from the agreed contracted rate
wholesale travel agency - ANSWER-these agencies offer travel services that are
acquired from their suppliers in bulk, larger entity of business and of high goodwill for
them to earn trust and network in the industry
commission - ANSWER-means that the agency will be selling the supplier's product
at the actual selling rate which upon billing, the former will deduct an agreed
percentage of commission less from the rate
mark-up - ANSWER-when the supplier and the agency had an agreed contracted
rate also known as industry rate (usually lower than the actual selling price) where
the latter adds a mark-up to the contracted rate as its profit for the transaction
rate codes - ANSWER-
rack rate - ANSWER-standard selling rate based on the published tariff defined by
the supplier
contracted rate - ANSWER-special lower agreed rate written and indicated in the
contract signed by the supplier and the travel agency
corporate rate - ANSWER-also known as the commercial rate is offered to privileged
companies in return to their frequent purchase transaction with the travel agency as
a loyal client
barter rate - ANSWER-applicable cost-based rate for two affiliates whose medium of
exchange is not by monetary value but rather by the services that they offer
ADHOC rate - ANSWER-usually a lower non-standard special rate which is being
offered as an exceptional one-time rate for special occasion or event
OPERATIONS AND SERVICES EXAM
Q’S AND A’S
travel agency - ANSWER-company or business that does arrangement, packaging
and costing of travel-related services for traveling clients
travel agent - ANSWER-person whose job is to arrange and book for services that
are needed by a traveling client including but not limited to airlines, hotels, transfer
services, tours and travel insurance
travel agent - ANSWER-his roles are to act as a personified intermediary between
the supplier and traveler for a simplified and more convenient process of transaction
and to provide consultation services and extensive information for the traveling client
travel agent - ANSWER-one who does the usual packaging of the travel service
components that are required by a customer. He ensures that all the necessary
inclusions are covered including the major and ancillary services that the customer
will be needing during the duration of the travel
travel counselor/consultant - ANSWER-provides "advice" as the main value
proposition of the service. This position requires a rich knowledge on economic,
socio-cultural and most especially in geographical aspects, acts as a "walking atlas"
being a source of essential travel information
ticketing officer - ANSWER-specialist assigned for booking the transportation
requirements of a traveling customer that facilitates the reservation and confirmation
of "tickets" for the customers
reservations associate - ANSWER-"supplier-customer link" staff whose primary task
is to handle purchase orders with the suppliers of the travel agency
1. Leisure Travel
2. Luxury Cruise Voyage
3. Corporate Travel
4. Pilgrimage - ANSWER-4 most common specializations of travel agencies in the
industry:
leisure travel - ANSWER-this specialization involves a segment of travel business
focused on recreation, adventure, entertainment, sports and gaming for a vacation or
holiday break
luxury cruise voyage - ANSWER-this type of travel is intended for leisure purposes
with an all-inclusive holiday vacation on a cruise ship that usually lasts for weeks or
months depending on a specific itinerary availed by the passenger
, corporate travel - ANSWER-this is a particular specialization of travel arrangements
designed for corporate personnel for their business travels (mostly conferences and
meetings) which services meetings) include arranged flight and accommodation with
special features such as business class seats in airlines and access to the Business
Center in the hotel
pilgrimage - ANSWER-type of tourism that intensely motivates travelers for the
achievement of religious attitudes and practices
Holy Land Pilgrimage - ANSWER-one of the world's largest source of pilgrims' arrival
in today's market that is becoming more influential in creating spiritual and heritage
experience among Christian believers
1. retail travel agency
2. wholesale travel agency - ANSWER-travel agencies can be classified into 2 types
based on their product distribution:
retail travel agency - ANSWER-offers services directly to the public consumer on
behalf of the suppliers that in return gets commission from the selling rate or puts
mark-up from the agreed contracted rate
wholesale travel agency - ANSWER-these agencies offer travel services that are
acquired from their suppliers in bulk, larger entity of business and of high goodwill for
them to earn trust and network in the industry
commission - ANSWER-means that the agency will be selling the supplier's product
at the actual selling rate which upon billing, the former will deduct an agreed
percentage of commission less from the rate
mark-up - ANSWER-when the supplier and the agency had an agreed contracted
rate also known as industry rate (usually lower than the actual selling price) where
the latter adds a mark-up to the contracted rate as its profit for the transaction
rate codes - ANSWER-
rack rate - ANSWER-standard selling rate based on the published tariff defined by
the supplier
contracted rate - ANSWER-special lower agreed rate written and indicated in the
contract signed by the supplier and the travel agency
corporate rate - ANSWER-also known as the commercial rate is offered to privileged
companies in return to their frequent purchase transaction with the travel agency as
a loyal client
barter rate - ANSWER-applicable cost-based rate for two affiliates whose medium of
exchange is not by monetary value but rather by the services that they offer
ADHOC rate - ANSWER-usually a lower non-standard special rate which is being
offered as an exceptional one-time rate for special occasion or event
