EXAM QUESTIONS AND ANSWERS
What is the difference between a travel agent and a travel planner? - ANSWER-A
travel agent works for a company that brings travelers and the travel industries
supplies together. A travel planner does the same, but at home.
What are two ways that travel agencies earn money? - ANSWER-Two ways travel
agencies earn money is commissions and service fees.
What are the 5 W's of travel? - ANSWER-Who is traveling? What type of trip is it?
What modes of transportation will be required? When is the trip? Where is the
destination? Why is the trip needed?
What is the hidden cost of booking a trip without using a travel agent? - ANSWER-
Time is the hidden cost of booking a trip without using a travel agent.
Name the 5 major modes of transportation. - ANSWER-The 5 major modes of
transportation would be cars, rail travel, bus travel, ferries, and air travel.
Why is passenger air travel used less in the US than in other countries? - ANSWER-
Many Americans own their own personal cars in the US.
What does frequency mean in the travel industry? - ANSWER-Frequency is the
offering of several departures daily or weekly by a carrier.
Why is it important to understand time zones when traveling by airplane? -
ANSWER-You have to take the time zone into account so that you don't miss your
flight or have family arrive at the wrong time.
How is the size of an airport measured? - ANSWER-The size of an airport is
measured by the number of passengers who depart and arrive at the airport.
What are the two major segments of travel? - ANSWER-The two major segments is
business travel and leisure travel.
What is the difference between schedule airlines and charter airlines? - ANSWER-
Scheduled airlines offer planned flight over set route while a charter airline only flies
when contracted by client.
What is the most important function of flight attendants? - ANSWER-Their most
important function is to help passengers in an event of emergency.
Why has tightened airport security resulted in a need for more airport-based service
operations? - ANSWER-Passengers have to arrive several hours before their flight.
That gives them time to use more service based operations.