Panda Express Module 1 Section 2 :
FOH Fundamentals Exam Questions
with Verified Answers
When are associates required to take mandatory meal and rest
breaks? -
correct answer ✅Rest Break: 10-minutes for every 4 hours worked
Meal break: Required to take an unpaid 30-minute break before the
end of the 5th hour. May waive if associate works less than 6 hours
and signs a waiver.
Second Meal Break: Required to take an unpaid 30-minute break
before the end of the 10th hour. May waive if the other meal break
was taken and works less than 12 hours and signs a waiver.
Why is it important to schedule and ensure that all store associates
take their breaks on time? -
correct answer ✅- Keep associates happy
- Ensure enough associates working to take care of the customers
- Stay inline with Panda regulations
What are the 5 Steps of Guest Service? -
correct answer ✅1. Greeting
2. Offer a sample
3. Up-sell
4. Offer a drink
, Panda Express Module 1 Section 2 :
FOH Fundamentals Exam Questions
with Verified Answers
5. Thank you statement
When do you ask for a donation? -
correct answer ✅Invite each customer to donate
What is the purpose of OSA? -
correct answer ✅The purpose of the Operational Service Audit is
to
What does Food with Passion, Service with Heart, and Ambiance
with Pride mean? -
correct answer ✅
How can the OSAT report be used to impact Guest Service? -
correct answer ✅It will show how well Panda Associates are doing
to meet the customers needs.
What dishes are Wok Smart? -
correct answer ✅
FOH Fundamentals Exam Questions
with Verified Answers
When are associates required to take mandatory meal and rest
breaks? -
correct answer ✅Rest Break: 10-minutes for every 4 hours worked
Meal break: Required to take an unpaid 30-minute break before the
end of the 5th hour. May waive if associate works less than 6 hours
and signs a waiver.
Second Meal Break: Required to take an unpaid 30-minute break
before the end of the 10th hour. May waive if the other meal break
was taken and works less than 12 hours and signs a waiver.
Why is it important to schedule and ensure that all store associates
take their breaks on time? -
correct answer ✅- Keep associates happy
- Ensure enough associates working to take care of the customers
- Stay inline with Panda regulations
What are the 5 Steps of Guest Service? -
correct answer ✅1. Greeting
2. Offer a sample
3. Up-sell
4. Offer a drink
, Panda Express Module 1 Section 2 :
FOH Fundamentals Exam Questions
with Verified Answers
5. Thank you statement
When do you ask for a donation? -
correct answer ✅Invite each customer to donate
What is the purpose of OSA? -
correct answer ✅The purpose of the Operational Service Audit is
to
What does Food with Passion, Service with Heart, and Ambiance
with Pride mean? -
correct answer ✅
How can the OSAT report be used to impact Guest Service? -
correct answer ✅It will show how well Panda Associates are doing
to meet the customers needs.
What dishes are Wok Smart? -
correct answer ✅
