CADENCE SCHEGISTRAR COMPREHENSIVE EXAM
2025/2026 QUESTIONS AND SOLUTIONS GRADED A+ TIP
✔✔Zero - The times that the provider/resource is present for the appointment must be
the same, overlap, or touch - ✔✔How many minutes can elapse between the end time
of one provider and the start time of the next provider for an appointment to be
considered joint?
✔✔There is one appointment listed with more than one provider - ✔✔What is the
indication on the Appointment Desk that an appointment is classified as joint?
✔✔False - ✔✔T/F: You must select the Joint times check box to schedule a joint
appointment.
✔✔"S" for Sequential appointments - more than one appointment was made in the
same process - ✔✔On the Appointment Desk, what letter indicates that an appointment
was scheduled in the same entry process as another appointment?
✔✔False - ✔✔T/F: If you do not enter a provider for the second visit of a sequential
appointment, the system will assume you want to use the same provider listed with the
first visit type.
✔✔R - ✔✔On the Appointment Desk, what letter indicates that an appointment is part of
a recurring series?
✔✔Visit Type, Appt Notes, Provider/Resource - ✔✔What 3 pieces of information can be
updated using Change Appointment?
✔✔GHS policy states that cancellation or rescheduling of an appointment is kindly
requested 24 hours prior to the scheduled appointment. No-Show appointments may
incur a fee. - ✔✔Per GHS policy, is there a certain time before the appointment after
which the patient can no longer cancel or reschedule an appointment?
✔✔To keep track of why a patient is canceling or rescheduling appointments, and to
allow for reporting - ✔✔What is the purpose of entering a cancel reason?
✔✔Canceled appointments have a Canceled (Can) status - ✔✔You access the Past tab
and see several appointments. How do you know which ones are canceled?
✔✔In case the information has recently changed - ✔✔Why is it important to verify a
patient's registration information during check in?
✔✔To collect a payment in addition to the copay - ✔✔When checking in a patient's
appointment, why might you click Enterprise Pmt?
, ✔✔Arrived - Indicates to the provider that the patient is ready to been seen - ✔✔What
status does the appointment change to after it has been checked in?
✔✔False - ✔✔T/F: When you terminate a coverage for one, you are indicating that the
coverage should no longer be available for any of the coverage members.
✔✔Guarantor Account (blue folder) - Path: Registration > Detailed View > Guarantor
Account (blue folder) - ✔✔On which form do you inactivate a guarantor account?
✔✔Detailed View - Blue Coverage folder; Click on Coverage Info and change member
effect to date - ✔✔How do you terminate a coverage?
✔✔You would only delete coverage if it was added in error - We would terminate
coverage because we want to maintain a historical record of old coverage - ✔✔Why
would we terminate coverage instead of deleting it?
✔✔Tool used to identify appointments/admissions with informational errors or certain
characteristics - ✔✔What is a patient workqueue?
✔✔Sort the encounters in the workqueue by patient name; Click the Name column
header - ✔✔You are working in a patient workqueue and you would like to see the
encounters organized alphabetically by patient name. How can you make this happen?
✔✔Under the Deferred tab in the workqueue - ✔✔Where can you see encounters that
you have deferred for future follow up?
✔✔False - ✔✔T/F: Walk in Appointments can be scheduled one or more days in
advance.
✔✔True - ✔✔T/F: When scheduling a walk in appointment, the system will automatically
select the first available time slot for the provider.
✔✔Walk ins are not scheduled, Same Days are - ✔✔How are Walk in Appointments
different from Same Day?
✔✔Scheduling and Check In - ✔✔Which two workflows does the Walk In activity
combine?
✔✔True - ✔✔T/F: The patient is the guarantor for a workers compensation guarantor
account.
2025/2026 QUESTIONS AND SOLUTIONS GRADED A+ TIP
✔✔Zero - The times that the provider/resource is present for the appointment must be
the same, overlap, or touch - ✔✔How many minutes can elapse between the end time
of one provider and the start time of the next provider for an appointment to be
considered joint?
✔✔There is one appointment listed with more than one provider - ✔✔What is the
indication on the Appointment Desk that an appointment is classified as joint?
✔✔False - ✔✔T/F: You must select the Joint times check box to schedule a joint
appointment.
✔✔"S" for Sequential appointments - more than one appointment was made in the
same process - ✔✔On the Appointment Desk, what letter indicates that an appointment
was scheduled in the same entry process as another appointment?
✔✔False - ✔✔T/F: If you do not enter a provider for the second visit of a sequential
appointment, the system will assume you want to use the same provider listed with the
first visit type.
✔✔R - ✔✔On the Appointment Desk, what letter indicates that an appointment is part of
a recurring series?
✔✔Visit Type, Appt Notes, Provider/Resource - ✔✔What 3 pieces of information can be
updated using Change Appointment?
✔✔GHS policy states that cancellation or rescheduling of an appointment is kindly
requested 24 hours prior to the scheduled appointment. No-Show appointments may
incur a fee. - ✔✔Per GHS policy, is there a certain time before the appointment after
which the patient can no longer cancel or reschedule an appointment?
✔✔To keep track of why a patient is canceling or rescheduling appointments, and to
allow for reporting - ✔✔What is the purpose of entering a cancel reason?
✔✔Canceled appointments have a Canceled (Can) status - ✔✔You access the Past tab
and see several appointments. How do you know which ones are canceled?
✔✔In case the information has recently changed - ✔✔Why is it important to verify a
patient's registration information during check in?
✔✔To collect a payment in addition to the copay - ✔✔When checking in a patient's
appointment, why might you click Enterprise Pmt?
, ✔✔Arrived - Indicates to the provider that the patient is ready to been seen - ✔✔What
status does the appointment change to after it has been checked in?
✔✔False - ✔✔T/F: When you terminate a coverage for one, you are indicating that the
coverage should no longer be available for any of the coverage members.
✔✔Guarantor Account (blue folder) - Path: Registration > Detailed View > Guarantor
Account (blue folder) - ✔✔On which form do you inactivate a guarantor account?
✔✔Detailed View - Blue Coverage folder; Click on Coverage Info and change member
effect to date - ✔✔How do you terminate a coverage?
✔✔You would only delete coverage if it was added in error - We would terminate
coverage because we want to maintain a historical record of old coverage - ✔✔Why
would we terminate coverage instead of deleting it?
✔✔Tool used to identify appointments/admissions with informational errors or certain
characteristics - ✔✔What is a patient workqueue?
✔✔Sort the encounters in the workqueue by patient name; Click the Name column
header - ✔✔You are working in a patient workqueue and you would like to see the
encounters organized alphabetically by patient name. How can you make this happen?
✔✔Under the Deferred tab in the workqueue - ✔✔Where can you see encounters that
you have deferred for future follow up?
✔✔False - ✔✔T/F: Walk in Appointments can be scheduled one or more days in
advance.
✔✔True - ✔✔T/F: When scheduling a walk in appointment, the system will automatically
select the first available time slot for the provider.
✔✔Walk ins are not scheduled, Same Days are - ✔✔How are Walk in Appointments
different from Same Day?
✔✔Scheduling and Check In - ✔✔Which two workflows does the Walk In activity
combine?
✔✔True - ✔✔T/F: The patient is the guarantor for a workers compensation guarantor
account.
