FSN 202 - FINAL EXAM REVIEW QUESTIONS &
ANSWERS RATED 100% CORRECT.
Give examples of activities performed by foodservice managers that are
examples of each of Mintzberg's managerial role of interpersonal, informal,
and decisional. Answer - Interpersonal - focus on relationships and includes
figurehead, leader, and liaison roles (ex. signing certificates for a group of
employees who have completed a training program)
Informal - informational roles focus on communication and includes monitor,
disseminator, and spokesperson roles (ex. manager transmits information to
subordinates)
Decisional - help determine new courses of action and unit strategies and
include entrepreneur, disturbance handler, re- source allocator, and negotiator
roles
How are the three core management skills (technical, human, conceptional)
linked with the functions that are foodservice manager has to perform?
Answer - The technical, human, and conceptual skills used by managers vary at
different levels of responsibility
Technical skills are most important at lower-level management
Technical and human skills are most important at middle level management
, The importance of conceptual skill increases with movement up the ranks of
the organization
Describe how leadership and management differ. Answer - Leaders have
people follow them.
Managers have people who work for them.
Management is about coping with complexities, whereas leadership is about
coping with change.
Management organizes and staffs people to achieve goals; leadership focuses
on aligning people toward goals and involves communicating and empowering
to help achieve goals
Management controls people by pushing them in the right direction;
leadership motivates them by satisfying basic human needs.
There are seven bases of power, or potential means of influencing the behavior
of others. Describe three of them and discuss how effective it may be as a basis
of power. Answer - Legitimate Power - Comes from the formal position held by
an individual in an organization; generally, the higher the position, the higher
legitimate power tends to be.
(ex. people listen to those of higher authority because they believe they're
reliable)
Reward Power - Comes from a leader's ability to reward others.
(Ex. increases in pay, promotions, or favorable job assignments)
Coercive Power - Comes from the authority of the leader to punish those who
do not comply.
ANSWERS RATED 100% CORRECT.
Give examples of activities performed by foodservice managers that are
examples of each of Mintzberg's managerial role of interpersonal, informal,
and decisional. Answer - Interpersonal - focus on relationships and includes
figurehead, leader, and liaison roles (ex. signing certificates for a group of
employees who have completed a training program)
Informal - informational roles focus on communication and includes monitor,
disseminator, and spokesperson roles (ex. manager transmits information to
subordinates)
Decisional - help determine new courses of action and unit strategies and
include entrepreneur, disturbance handler, re- source allocator, and negotiator
roles
How are the three core management skills (technical, human, conceptional)
linked with the functions that are foodservice manager has to perform?
Answer - The technical, human, and conceptual skills used by managers vary at
different levels of responsibility
Technical skills are most important at lower-level management
Technical and human skills are most important at middle level management
, The importance of conceptual skill increases with movement up the ranks of
the organization
Describe how leadership and management differ. Answer - Leaders have
people follow them.
Managers have people who work for them.
Management is about coping with complexities, whereas leadership is about
coping with change.
Management organizes and staffs people to achieve goals; leadership focuses
on aligning people toward goals and involves communicating and empowering
to help achieve goals
Management controls people by pushing them in the right direction;
leadership motivates them by satisfying basic human needs.
There are seven bases of power, or potential means of influencing the behavior
of others. Describe three of them and discuss how effective it may be as a basis
of power. Answer - Legitimate Power - Comes from the formal position held by
an individual in an organization; generally, the higher the position, the higher
legitimate power tends to be.
(ex. people listen to those of higher authority because they believe they're
reliable)
Reward Power - Comes from a leader's ability to reward others.
(Ex. increases in pay, promotions, or favorable job assignments)
Coercive Power - Comes from the authority of the leader to punish those who
do not comply.
