ABQUARP questions and verified answers (detailed
& elaborated) ACTUAL EXAM 2025 TESTS!!
How is quality defined?
Ans: no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations,
exceed expectations.
Quiz What is quality mgmt.?
Ans: examine the process to delivery of care, the outcomes measured
Quiz plan-do-check-act
Ans: Walter Shewhart
Quiz Edward Deming
Ans: introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve quality
Quiz Demings 7 deadly diseases
,Ans: lack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive
medical cost, excessive liability
Quiz Joseph Juran
Ans: introduced Total Quality Control
Quiz Philip Crosby
Ans: He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Quiz Quality Mangt. QM
Ans: approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier
relationships
Quiz Quality Assurance
Ans: addresses negative outcomes ( sentinel events). Hx punishment of peers
Quiz Quality Improvement
Ans: improving on outcomes that are consider satisfactory, get better.
Typically focus on process and systems, no individuals
, Quiz Continuous Quality Improvement
Ans: uses a systematic process, enhance performance. Looks at processes, not individual. ( ex
laparoscopy, less hospt stay)
Quiz Total quality management
Ans: uses QA, QI, CQM and focuses on customer desire
Quiz Sentinel Event
Ans: unexpected death, unrelated loss of function, IP suicide, infant abduction, transfusion rxn, wrong
site surgery
Quiz Root Cause Analysis
Ans: Analyzing a sentinel event, must assess the culture.
Quiz Credentialing
Ans: Key part of QM.Make sure the right person , right knowledge in the right position
Quiz Risk Mgt.
& elaborated) ACTUAL EXAM 2025 TESTS!!
How is quality defined?
Ans: no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations,
exceed expectations.
Quiz What is quality mgmt.?
Ans: examine the process to delivery of care, the outcomes measured
Quiz plan-do-check-act
Ans: Walter Shewhart
Quiz Edward Deming
Ans: introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve quality
Quiz Demings 7 deadly diseases
,Ans: lack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive
medical cost, excessive liability
Quiz Joseph Juran
Ans: introduced Total Quality Control
Quiz Philip Crosby
Ans: He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Quiz Quality Mangt. QM
Ans: approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier
relationships
Quiz Quality Assurance
Ans: addresses negative outcomes ( sentinel events). Hx punishment of peers
Quiz Quality Improvement
Ans: improving on outcomes that are consider satisfactory, get better.
Typically focus on process and systems, no individuals
, Quiz Continuous Quality Improvement
Ans: uses a systematic process, enhance performance. Looks at processes, not individual. ( ex
laparoscopy, less hospt stay)
Quiz Total quality management
Ans: uses QA, QI, CQM and focuses on customer desire
Quiz Sentinel Event
Ans: unexpected death, unrelated loss of function, IP suicide, infant abduction, transfusion rxn, wrong
site surgery
Quiz Root Cause Analysis
Ans: Analyzing a sentinel event, must assess the culture.
Quiz Credentialing
Ans: Key part of QM.Make sure the right person , right knowledge in the right position
Quiz Risk Mgt.
