verified answers (detailed & elaborated) ACTUAL
EXAM 2025 TESTS!!
If a message is unclear, the best place to look first for a problem is at which stage in the communication
process?
Ans: encoding
Use the Johari Window to answer this question. If someone is operating in the open area, what do you
know about the person?
Ans: what is known by the person about him/herself and is also known by others
Use the Johari Window to answer this question. If someone is operating in the blind area, what do you
know about the person?
Ans: what is unknown by the person about him/herself but which others know
Use the Johari Window to answer this question. If someone is operating in the hidden area, what do you
know about the person?
Ans: what the person knows about him/herself that others do not know
,Use the Johari Window to answer this question. If someone is operating in the unknown area, what do
you know about the person?
Ans: what is unknown by the person about him/herself and is also unknown by others
When speaking to your teacher about your grades, it is best to use -
Ans: standard language
When ordering food at a nice restaurant, it is best to use -
Ans: standard language
Ethical responsibility in communication refers to -
Ans: questions of right and wrong
Ethical and social responsibility in communication employ the following three guidelines -
Ans: honesty, respect, and sensitivity to cultural differences
What is the purpose of the Johari Window?
Ans: To develop self-awareness
,Of the four panes of the Johari Window - open, blind, hidden, and unknown - in which pane would you
find name, sex, and age?
Ans: open
You just won a pair of tickets to ACL, a musical venue for the weekend. You want to invite your buddy,
so you pick up the phone to make the call. You know your audience is your friend and the purpose is to
invite him. What language style would be the best to use in your message?
Ans: blend of informal and standard
Haptics
Ans: touch
Proximity
Ans: nearness in space
Paralinguistcs
Ans: voice (pitch, tone, volume)
Spacial Behavior
Ans: how a person uses space and proximity
, Kinesics
Ans: posture and gestures
One of the reasons that nonverbal communication matters is that it-
Ans: shows others that you care and can be trusted.
the boss snaps his fingers and his assistant appears
Ans: replacement theory
The Perfect Match
Ans: the message and the nonverbal cues match; the nonverbal cues repeat or enhance the message
Opposites Don't Attract
Ans: the message often has one meaning and the nonverbal another. smiling at a person you are angry
with misconstrues the message
Replacement Theory
Ans: this is the dramatic message sent with nonverbal signals only. someone rolling their eyes after you
have spoken, sends a clear message without words