ITN 106 Midterm Study Guide Exam
Questions With Correct Answers
Which |of |the |following |operating |systems |can |be |modified |and |the |source |code |redistributed?
a. |Android
b. |iOS
c. |Windows |Mobile
d. |Chrome |OS |- |CORRECT |ANSWER✔✔-Android
Jamie |is |installing |Windows |10 |Pro |on |a |client's |computer |that |already |has |Windows |7 |
Professional |installed. |The |client |wants |Jamie |to |keep |all |the |programs |and |files |stored |in |
Windows |7 |if |possible.
What |type |of |upgrade |should |Jamie |perform?
a. |In-place |upgrade
b. |Clean |Install
c. |Multi-boot
d. |Custom |Installation |- |CORRECT |ANSWER✔✔-In-place |upgrade
A |user |is |complaining |about |sluggish |performance |on |her |Linux |system, |and |the |technician |
suspects |a |running |process |is |consuming |excessive |processor |resources.
Which |of |the |following |commands |will |the |technician |most |likely |use |to |locate |the |offending |
process?
a. |ps
b. |kill
c. |dd
,d. |vi |- |CORRECT |ANSWER✔✔-ps
Joe |works |for |a |company |that |has |a |traveling |sales |force. |The |company |has |asked |Joe |to |
research |a |way |for |the |sales |force |to |have |real-time |information |on |the |availability |of |its |
salable |products. |The |company |has |an |intranet |application |that |allows |it |to |see |up-to-the |
minute |information. |The |company |does |not |want |to |make |this |information |public |or |store |it |in
|the |cloud.
What |should |Joe |recommend?
a. |VPN
b. |Firewall
c. |Access |control |list
d. |MDM |policies |- |CORRECT |ANSWER✔✔-VPN
Which |of |the |following |security |settings |can |best |help |minimize |brute |force |attacks |on |local |
user |account |passwords?
a. |Account |lockout |threshold
b. |Screen |lock |timeout
c. |Audit |logon |failures
d. |Logon |time |restrictions |- |CORRECT |ANSWER✔✔-Account |lockout |threshold
Frank |is |currently |working |on |a |computer. |Somehow |the |video |drivers |have |become |corrupt |or
|someone |has |tampered |with |the |display |settings. |The |display |is |too |large |for |the |current |
monitor, |and |half |the |desktop |is |missing. |What |option |on |the |Startup |Settings |screen |will |
allow |Frank |to |repair |this |issue?
a. |Safe |Mode |with |Networking
b. |Debugging |tool
c. |Disable |driver |signature |enforcement
d. |Low-resolution |video |- |CORRECT |ANSWER✔✔-Low-resolution |video
,Allison's |computer |is |displaying |a |strange |error |message |saying |that |Allison, |who |is |an |
administrator, |does |not |have |access |to |a |folder |in |the |Documents |library |of |her |user |account. |
Allison |tried |to |take |ownership |of |the |folder |but |was |still |denied |access. |She |tried |running |an |
antivirus |scan |on |the |folder, |and |again |access |to |the |folder |was |denied. |What |can |Allison |do |to
|fix |this |security |issue?
a. |Restart |the |computer |and |try |to |gain |access |after |the |restart.
b. |Copy |the |folder |to |a |flash |drive |and |run |a |scan |for |malware |on |the |flash |drive.
c. |Boot |into |Safe |Mode |and |run |a |scan |for |malware.
d. |Run |a |Windows |Defender |Offline |scan. |- |CORRECT |ANSWER✔✔-Run |a |Windows |Defender |
Offline |scan
You |are |troubleshooting |a |mobile |device |that |will |not |pair |with |a |Bluetooth |headset. |The |
device |was |functioning |properly |with |the |headset |until |a |recent |corporate-wide |OS |update. |No
|other |mobile |devices |in |the |organization |are |exhibiting |this |issue |with |Bluetooth |headsets. |
Which |of |the |following |is |the |first |step |you |will |take |to |resolve |this |issue?
a. |Reset |the |Bluetooth |settings |in |the |mobile |device |Settings |app.
b. |Replace |the |Bluetooth |headset |with |a |new |pair.
c. |Update |the |radio |firmware |in |the |mobile |device.
d. |Forget |all |Wi-Fi |networks |on |the |mobile |device. |- |CORRECT |ANSWER✔✔-Reset |the |
Bluetooth |settings |in |the |mobile |device |Settings |app
Which |of |the |following |is |a |static |control |device |used |to |dissipate |the |static |charge |on |the |
workbench?
a. |ESD |mat
b. |ESD |strap
c. |UPS
d. |Surge |suppressor |- |CORRECT |ANSWER✔✔-ESD |mat
Lane |is |very |nervous |about |going |to |visit |the |person |on |his |help |desk |ticket. |There |are |several |
notes |from |senior |technicians |about |the |client, |and |most |of |the |notes |are |about |how |difficult |
, she |is |to |deal |with. |What |advice |can |you |give |Lane |for |dealing |with |this |difficult |client? |(Select
|all |that |apply.)
a. |Just |ignore |her |and |get |to |work |on |the |computer.
b. |Try |not |to |argue |with |her |or |be |defensive.
c. |When |talking |with |her, |use |clarifying |statements |to |show |her |you |understand |the |problem.
d. |Don't |dismiss |what |she |says |the |problem |might |be. |- |CORRECT |ANSWER✔✔-Try |not |to |
argue |with |her |or |be |defensive.
When |talking |with |her, |use |clarifying |statements |to |show |her |you |understand |the |problem
Don't |dismiss |what |she |says |the |problem |might |be
What |does |the |acronym |EFS |denote?
a. |Encrypting |File |System
b. |Enterprise |File |System
c. |Entire |File |System
d. |Empty |File |System |- |CORRECT |ANSWER✔✔-Encrypting |File |System
Which |version |of |Windows |introduced |Cortana?
a. |Windows |10
b. |Windows |8.1
c. |Windows |7
d. |Windows |Vista |- |CORRECT |ANSWER✔✔-Windows |8.1
Windows |7 |search |could |search |for |files |and |folders |on |the |local |system |as |well |as |on |the |
network |shares. |(T/F) |- |CORRECT |ANSWER✔✔-True
A |computer |that |is |part |of |the |workgroup |can |exist |on |the |same |network |but |is |not |
authorized |to |access |the |domain |resources. |(T/F) |- |CORRECT |ANSWER✔✔-True
Questions With Correct Answers
Which |of |the |following |operating |systems |can |be |modified |and |the |source |code |redistributed?
a. |Android
b. |iOS
c. |Windows |Mobile
d. |Chrome |OS |- |CORRECT |ANSWER✔✔-Android
Jamie |is |installing |Windows |10 |Pro |on |a |client's |computer |that |already |has |Windows |7 |
Professional |installed. |The |client |wants |Jamie |to |keep |all |the |programs |and |files |stored |in |
Windows |7 |if |possible.
What |type |of |upgrade |should |Jamie |perform?
a. |In-place |upgrade
b. |Clean |Install
c. |Multi-boot
d. |Custom |Installation |- |CORRECT |ANSWER✔✔-In-place |upgrade
A |user |is |complaining |about |sluggish |performance |on |her |Linux |system, |and |the |technician |
suspects |a |running |process |is |consuming |excessive |processor |resources.
Which |of |the |following |commands |will |the |technician |most |likely |use |to |locate |the |offending |
process?
a. |ps
b. |kill
c. |dd
,d. |vi |- |CORRECT |ANSWER✔✔-ps
Joe |works |for |a |company |that |has |a |traveling |sales |force. |The |company |has |asked |Joe |to |
research |a |way |for |the |sales |force |to |have |real-time |information |on |the |availability |of |its |
salable |products. |The |company |has |an |intranet |application |that |allows |it |to |see |up-to-the |
minute |information. |The |company |does |not |want |to |make |this |information |public |or |store |it |in
|the |cloud.
What |should |Joe |recommend?
a. |VPN
b. |Firewall
c. |Access |control |list
d. |MDM |policies |- |CORRECT |ANSWER✔✔-VPN
Which |of |the |following |security |settings |can |best |help |minimize |brute |force |attacks |on |local |
user |account |passwords?
a. |Account |lockout |threshold
b. |Screen |lock |timeout
c. |Audit |logon |failures
d. |Logon |time |restrictions |- |CORRECT |ANSWER✔✔-Account |lockout |threshold
Frank |is |currently |working |on |a |computer. |Somehow |the |video |drivers |have |become |corrupt |or
|someone |has |tampered |with |the |display |settings. |The |display |is |too |large |for |the |current |
monitor, |and |half |the |desktop |is |missing. |What |option |on |the |Startup |Settings |screen |will |
allow |Frank |to |repair |this |issue?
a. |Safe |Mode |with |Networking
b. |Debugging |tool
c. |Disable |driver |signature |enforcement
d. |Low-resolution |video |- |CORRECT |ANSWER✔✔-Low-resolution |video
,Allison's |computer |is |displaying |a |strange |error |message |saying |that |Allison, |who |is |an |
administrator, |does |not |have |access |to |a |folder |in |the |Documents |library |of |her |user |account. |
Allison |tried |to |take |ownership |of |the |folder |but |was |still |denied |access. |She |tried |running |an |
antivirus |scan |on |the |folder, |and |again |access |to |the |folder |was |denied. |What |can |Allison |do |to
|fix |this |security |issue?
a. |Restart |the |computer |and |try |to |gain |access |after |the |restart.
b. |Copy |the |folder |to |a |flash |drive |and |run |a |scan |for |malware |on |the |flash |drive.
c. |Boot |into |Safe |Mode |and |run |a |scan |for |malware.
d. |Run |a |Windows |Defender |Offline |scan. |- |CORRECT |ANSWER✔✔-Run |a |Windows |Defender |
Offline |scan
You |are |troubleshooting |a |mobile |device |that |will |not |pair |with |a |Bluetooth |headset. |The |
device |was |functioning |properly |with |the |headset |until |a |recent |corporate-wide |OS |update. |No
|other |mobile |devices |in |the |organization |are |exhibiting |this |issue |with |Bluetooth |headsets. |
Which |of |the |following |is |the |first |step |you |will |take |to |resolve |this |issue?
a. |Reset |the |Bluetooth |settings |in |the |mobile |device |Settings |app.
b. |Replace |the |Bluetooth |headset |with |a |new |pair.
c. |Update |the |radio |firmware |in |the |mobile |device.
d. |Forget |all |Wi-Fi |networks |on |the |mobile |device. |- |CORRECT |ANSWER✔✔-Reset |the |
Bluetooth |settings |in |the |mobile |device |Settings |app
Which |of |the |following |is |a |static |control |device |used |to |dissipate |the |static |charge |on |the |
workbench?
a. |ESD |mat
b. |ESD |strap
c. |UPS
d. |Surge |suppressor |- |CORRECT |ANSWER✔✔-ESD |mat
Lane |is |very |nervous |about |going |to |visit |the |person |on |his |help |desk |ticket. |There |are |several |
notes |from |senior |technicians |about |the |client, |and |most |of |the |notes |are |about |how |difficult |
, she |is |to |deal |with. |What |advice |can |you |give |Lane |for |dealing |with |this |difficult |client? |(Select
|all |that |apply.)
a. |Just |ignore |her |and |get |to |work |on |the |computer.
b. |Try |not |to |argue |with |her |or |be |defensive.
c. |When |talking |with |her, |use |clarifying |statements |to |show |her |you |understand |the |problem.
d. |Don't |dismiss |what |she |says |the |problem |might |be. |- |CORRECT |ANSWER✔✔-Try |not |to |
argue |with |her |or |be |defensive.
When |talking |with |her, |use |clarifying |statements |to |show |her |you |understand |the |problem
Don't |dismiss |what |she |says |the |problem |might |be
What |does |the |acronym |EFS |denote?
a. |Encrypting |File |System
b. |Enterprise |File |System
c. |Entire |File |System
d. |Empty |File |System |- |CORRECT |ANSWER✔✔-Encrypting |File |System
Which |version |of |Windows |introduced |Cortana?
a. |Windows |10
b. |Windows |8.1
c. |Windows |7
d. |Windows |Vista |- |CORRECT |ANSWER✔✔-Windows |8.1
Windows |7 |search |could |search |for |files |and |folders |on |the |local |system |as |well |as |on |the |
network |shares. |(T/F) |- |CORRECT |ANSWER✔✔-True
A |computer |that |is |part |of |the |workgroup |can |exist |on |the |same |network |but |is |not |
authorized |to |access |the |domain |resources. |(T/F) |- |CORRECT |ANSWER✔✔-True
