CPHQ Healthcare Quality Improvement
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Quality improvement - Correct answers✔✔Efforts to increase quality while reducing costs in
healthcare
Team cohesion - Correct answers✔✔The establishment of a strong bond among team members
during the norming stage of team growth
Tuckman's stages of group development - Correct answers✔✔The four stages of forming,
storming, norming, and performing that teams go through
Quality council - Correct answers✔✔A group that provides empowerment and training for
performance improvement teams in healthcare
Restructuring - Correct answers✔✔A process in healthcare that requires careful planning, open
communication, and effective leadership to bring about organizational change
Utilization management committee - Correct answers✔✔A committee that reviews length of stay
data for a particular procedure in healthcare
Mean - Correct answers✔✔A statistical average used to describe the average length of stay in
healthcare
Quality improvement strategic plan - Correct answers✔✔A plan that defines the future direction
for quality improvement in healthcare
Medication reconciliation - Correct answers✔✔A process intended to identify and resolve
discrepancies in medication records in healthcare
Hospital acquired pressure ulcers - Correct answers✔✔A condition that requires a focused
analysis of pressure ulcer cases acquired during a hospital stay
Culture of safety - Correct answers✔✔A practice in healthcare that involves studying the process
to understand errors and promote a safe environment
Clinical pathway - Correct answers✔✔A pathway developed by a multi-disciplinary team to
manage hip fractures in healthcare
, Compliance with the pathway - Correct answers✔✔The evaluation of adherence to the clinical
pathway to understand the lack of change in outcome in healthcare
Graph for re-appointment/re-evaluation - Correct answers✔✔A graph that provides the best
information for evaluating an individual physician's performance in healthcare
Quality improvement director - Correct answers✔✔The person responsible for coordinating
accreditation survey activities and driving quality improvement efforts in healthcare
Redirection - Correct answers✔✔A necessary action when a team starts discussing a liability
claim in healthcare
Outcome measure - Correct answers✔✔A measure, such as mortality rate, used to determine the
impact on patients in healthcare
Medical record audit - Correct answers✔✔A focused review of the patient assessment process in
healthcare to ensure quality and accuracy
Root Cause Analysis - Correct answers✔✔A method used in healthcare to determine the primary
contributing factors to an adverse event or error
Evaluation of physician - Correct answers✔✔A comprehensive review of cases to assess the
performance of a physician, particularly in relation to high inpatient mortality rate in healthcare
Leadership - Correct answers✔✔The integration of performance improvement through
multidisciplinary teams in healthcare
Continuous quality improvement - Correct answers✔✔An approach that focuses on improving
systems or processes, unlike traditional quality assurance, in healthcare
Facilitator - Correct answers✔✔The person responsible for keeping meetings focused and
productive in healthcare
Deemed status - Correct answers✔✔An accreditation equivalency with a CMS survey in
healthcare
Timely notification of critical test results - Correct answers✔✔A process that requires a review
of the policy with nursing representatives to ensure prompt communication of important test
results in healthcare
Customer satisfaction survey - Correct answers✔✔A survey that identifies dissatisfaction with
cost and satisfaction with caring in healthcare
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Quality improvement - Correct answers✔✔Efforts to increase quality while reducing costs in
healthcare
Team cohesion - Correct answers✔✔The establishment of a strong bond among team members
during the norming stage of team growth
Tuckman's stages of group development - Correct answers✔✔The four stages of forming,
storming, norming, and performing that teams go through
Quality council - Correct answers✔✔A group that provides empowerment and training for
performance improvement teams in healthcare
Restructuring - Correct answers✔✔A process in healthcare that requires careful planning, open
communication, and effective leadership to bring about organizational change
Utilization management committee - Correct answers✔✔A committee that reviews length of stay
data for a particular procedure in healthcare
Mean - Correct answers✔✔A statistical average used to describe the average length of stay in
healthcare
Quality improvement strategic plan - Correct answers✔✔A plan that defines the future direction
for quality improvement in healthcare
Medication reconciliation - Correct answers✔✔A process intended to identify and resolve
discrepancies in medication records in healthcare
Hospital acquired pressure ulcers - Correct answers✔✔A condition that requires a focused
analysis of pressure ulcer cases acquired during a hospital stay
Culture of safety - Correct answers✔✔A practice in healthcare that involves studying the process
to understand errors and promote a safe environment
Clinical pathway - Correct answers✔✔A pathway developed by a multi-disciplinary team to
manage hip fractures in healthcare
, Compliance with the pathway - Correct answers✔✔The evaluation of adherence to the clinical
pathway to understand the lack of change in outcome in healthcare
Graph for re-appointment/re-evaluation - Correct answers✔✔A graph that provides the best
information for evaluating an individual physician's performance in healthcare
Quality improvement director - Correct answers✔✔The person responsible for coordinating
accreditation survey activities and driving quality improvement efforts in healthcare
Redirection - Correct answers✔✔A necessary action when a team starts discussing a liability
claim in healthcare
Outcome measure - Correct answers✔✔A measure, such as mortality rate, used to determine the
impact on patients in healthcare
Medical record audit - Correct answers✔✔A focused review of the patient assessment process in
healthcare to ensure quality and accuracy
Root Cause Analysis - Correct answers✔✔A method used in healthcare to determine the primary
contributing factors to an adverse event or error
Evaluation of physician - Correct answers✔✔A comprehensive review of cases to assess the
performance of a physician, particularly in relation to high inpatient mortality rate in healthcare
Leadership - Correct answers✔✔The integration of performance improvement through
multidisciplinary teams in healthcare
Continuous quality improvement - Correct answers✔✔An approach that focuses on improving
systems or processes, unlike traditional quality assurance, in healthcare
Facilitator - Correct answers✔✔The person responsible for keeping meetings focused and
productive in healthcare
Deemed status - Correct answers✔✔An accreditation equivalency with a CMS survey in
healthcare
Timely notification of critical test results - Correct answers✔✔A process that requires a review
of the policy with nursing representatives to ensure prompt communication of important test
results in healthcare
Customer satisfaction survey - Correct answers✔✔A survey that identifies dissatisfaction with
cost and satisfaction with caring in healthcare
