healthcare quality management ACTUAL
QUESTIONS AND CORRECT ANSWERS
sample 30 cases - Correct answers✔✔If there are 45 instances of patients with lung cancer last
year and you need to draw an appropriate sample of these cases to abstract, how many patient
charts should you abstract?
skewing - Correct answers✔✔describes the occurrence of a lot of very high or very low values in
the observations that distort the calculated mean in data
storyboard - Correct answers✔✔A graphic display tool used to communicate the details of
performance improvement activities
conclusions - Correct answers✔✔section of the CRAF minutes should document the results of
the discussion and any decisions the group makes
storytelling - Correct answers✔✔often used as a powerful tool of teaching and learning
standardize the data collected - Correct answers✔✔when developing a survey the use of
structured questions to limit the number of possible responses helps to
empathy - Correct answers✔✔healthcare customers expect the staff and providers will
understand their emotional reactions to their illness and will help them cope with their
circumstances. This is an example of
perceived quality - Correct answers✔✔the organizations reputation for the quality of its services
and consumer reaction these services and products based on their experiences with the
organization
QUESTIONS AND CORRECT ANSWERS
sample 30 cases - Correct answers✔✔If there are 45 instances of patients with lung cancer last
year and you need to draw an appropriate sample of these cases to abstract, how many patient
charts should you abstract?
skewing - Correct answers✔✔describes the occurrence of a lot of very high or very low values in
the observations that distort the calculated mean in data
storyboard - Correct answers✔✔A graphic display tool used to communicate the details of
performance improvement activities
conclusions - Correct answers✔✔section of the CRAF minutes should document the results of
the discussion and any decisions the group makes
storytelling - Correct answers✔✔often used as a powerful tool of teaching and learning
standardize the data collected - Correct answers✔✔when developing a survey the use of
structured questions to limit the number of possible responses helps to
empathy - Correct answers✔✔healthcare customers expect the staff and providers will
understand their emotional reactions to their illness and will help them cope with their
circumstances. This is an example of
perceived quality - Correct answers✔✔the organizations reputation for the quality of its services
and consumer reaction these services and products based on their experiences with the
organization
