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acceptance sampling plan
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, Specific plan that indicates the sampling sizes and the associated
acceptance or nonacceptance criteria to be used. In attributes sampling,
for example, there are single, double, multiple, sequential, chain, and skip-
lot sampling plans. In variables sampling, there are single, double, and
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sequential sampling plans. For detailed descriptions of these plans, see
ANSI/ISO/ASQ A35342.
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assessment
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An estimate or determination of the significance, importance, or value of
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something.
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15 types
audit
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19 "Internal" or "first party" (organization being audited by itself), "external" or
20 "second party" (an organization conducting an audit of a supplier,
21 customer, or other company), and "external" or "third party" (audit
conducted by a registrar or another party).
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AOQL
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, Average outgoing quality limit.
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andon board
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5 A visual device (usually lights) displaying status alerts that can easily be
6 seen by those who should respond.
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AND
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15 activity network diagram. A management and planning tool used to
diagram the sequential relationships of events or processes or deliverables.
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The critical path method (CPM) and the program evaluation review
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technique (PERT) are derived from the arrow diagram.
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ACSI
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26 The American Customer Satisfaction Index is an economic indicator, a
27 cross-industry measure of the satisfaction of U.S. customers with the quality
28 of the goods and services available to them-both those goods and
29 services produced within the United States and those provided as imports
from foreign firms that have substantial market shares or dollar sales.