HFT 2220 EXAM 1 QUESTIONS AND ANSWERS

HFT 2220 EXAM 1 QUESTIONS AND ANSWERS The _________ in the number of applicants for jobs means that we can hire qualified people for ________ money - answer- Increase, less Which statement best describes the type of facilities that comprises a majority of the industry - answer- Small and independently owned ______ is defined as the total skills, now ledge and attributes of people in organizations - answer- Human capital The service profit chain shows the relationship from ______ - answer- Organizational effectiveness, employee static faction, service quality, customer satisfaction, loyalty profit In full service restaurant, menu items and preparation techniques are standardized, requiring little skill - answer- False Most customers expect an increase in service with an increase in product quality - answer- True The type and amount of human resources is independent of the classification of the hospitality operation - answer- False Outsourcing employees to a contractor is an alternative method to hiring full time employees, with a lower labor cost for the hospitality firm - answer- True Lodging facilities with quality rooms and new additional facilities - answer- Limited service Lodging facilities with upscale rooms, food and beverage outlets, room service, concessions, concierge services, bell staff, and valet - answer- Luxury hotels Lodging facilities that provide rooms with few additional facilities - answer- Economy hotel Lodging facilities with food and beverage outlets, room service, and bell staff in addition to upgraded rooms - answer- Full service To determine staffing patterns, which of the following must a manager be aware of - answer- Productivity and performance standards What is the difference between performance standards and productivity standards - answer- One measures the quantity of work output while the other measures the quality of work output What is the primary difference between career ladders and career lattices - answer- The direction of movement between jobs Which of the following is not a method of data collection used during job analysis - answer- Employee focus group Why are motivational work characteristics important to consider during job analysis or job design - answer- An organizations success is dependent upon the performance of its employees Human resource managers draft job descriptions for review whereas line managers conduct the review and maintain accuracy of those job descriptions - answer- True Once a manager has forecasted sales, he or she can then use the performance standard to determine the number of employees needed for a particular shift - answer- False One difference between the Hawthorne effect and the Heisenberg effect is that the Heisenberg effect during data collection in face to face interviews - answer- True The positional analysis questionnaire provides a method for comparing jobs based on their component skills - answer- False Job compatibility index is correct The _________ in the number of applicants for jobs means that we can hire qualified people for ________ money - answer- Increase, less Which statement best describes the type of facilities that comprises a majority of the industry - answer- Small and independently owned ______ is defined as the total skills, now ledge and attributes of people in organizations - answer- Human capital The service profit chain shows the relationship from ______ - answer- Organizational effectiveness, employee static faction, service quality, customer satisfaction, loyalty profit In full service restaurant, menu items and preparation techniques are standardized, requiring little skill - answer- False Most customers expect an increase in service with an increase in product quality - answer- True The type and amount of human resources is independent of the classification of the hospitality operation - answer- False Outsourcing employees to a contractor is an alternative method to hiring full time employees, with a lower labor cost for the hospitality firm - answer- True Lodging fa