HFT 2220 EXAM 3
QUESTIONS AND ANSWERS
Which of the following statements is NOT an essential task a manager should
express when communicating his/her disciplinary process to his/her employees? -
answer- Give examples of past employees that failed to abide by organizational
policies
The ombudsman appeals process: - answer- involves one person investigating
complaints or listening to both sides of a case and attempting to mediate an
acceptable solution.
Discipline should mainly be used for correcting processes and to encourage desired
conduct. - answer- True
Turnover refers to a replacement cycle that occurs each time when a position is
vacated and replaced with a new employee that must be hired and trained. - answer-
True
Which of the following practices cannot reduce turnover? - answer- Low levels of
communication
Which is NOT one of the purposes of a discharge interview? - answer- To talk about
the option of rehiring and severance pay
It is unnecessary to have to provide employees with adequate prior notice of formal
performance evaluations. - answer- False
Traditional approaches to discipline: - answer- are reactive in nature
You are a human resources management consultant and you are trying to convince
a hotel's general manager to be more careful in the way he handles discharges. Your
STRONGEST argument would be that: - answer- failure to handle discharges
properly could land the employer in court.
Which of the following approaches focus more on the positive qualities in each
employee? - answer- Preventive discipline
Turnover is always a bad thing. - answer- False
Which of the following statements is incorrect about "employment at will"? - answer-
An "At Will" statement can protect employers from wrongful discharge lawsuit
____ puts emphasis on the positive qualities that can be found in each employee. It
also focuses on the cause rather than the actions involved in the improper behavior.
- answer- Preventative discipline
QUESTIONS AND ANSWERS
Which of the following statements is NOT an essential task a manager should
express when communicating his/her disciplinary process to his/her employees? -
answer- Give examples of past employees that failed to abide by organizational
policies
The ombudsman appeals process: - answer- involves one person investigating
complaints or listening to both sides of a case and attempting to mediate an
acceptable solution.
Discipline should mainly be used for correcting processes and to encourage desired
conduct. - answer- True
Turnover refers to a replacement cycle that occurs each time when a position is
vacated and replaced with a new employee that must be hired and trained. - answer-
True
Which of the following practices cannot reduce turnover? - answer- Low levels of
communication
Which is NOT one of the purposes of a discharge interview? - answer- To talk about
the option of rehiring and severance pay
It is unnecessary to have to provide employees with adequate prior notice of formal
performance evaluations. - answer- False
Traditional approaches to discipline: - answer- are reactive in nature
You are a human resources management consultant and you are trying to convince
a hotel's general manager to be more careful in the way he handles discharges. Your
STRONGEST argument would be that: - answer- failure to handle discharges
properly could land the employer in court.
Which of the following approaches focus more on the positive qualities in each
employee? - answer- Preventive discipline
Turnover is always a bad thing. - answer- False
Which of the following statements is incorrect about "employment at will"? - answer-
An "At Will" statement can protect employers from wrongful discharge lawsuit
____ puts emphasis on the positive qualities that can be found in each employee. It
also focuses on the cause rather than the actions involved in the improper behavior.
- answer- Preventative discipline
