HFT 2220 MIDTERM
QUESTIONS AND ANSWERS
Scientific management is associated with:
A) the Hawthorne experiments
B) Frederick Taylor
C) participative management
D) the human relations theorists
E) Alexander Graham Bell - answer- B) Frederick Taylor
Human relations theory emphasizes:
A) the importance of workers as individuals
B) a fair day's work
C) management by group decision
D) incentive pay
E) autocratic management - answer- A) the importance of workers as individuals
Participative management:
A) allows workers to take part in decisions affecting them
B) requires the supervisor to participate in the work alongside the workers
C) allows workers to participate in company profits
D) All of the above
E) a and c - answer- A) allows workers to take part in decisions affecting them
Management theory:
A) is practically useless on the supervisory level
B) must be adapted to the situation and the people involved
C) cannot be taught but must be learned on the job
D) represents proven procedures that will work for anyone on any level
E) b and d - answer- B) must be adapted to the situation and the people involved
A supervisor has an obligation to customers to
A) see that their needs and desires are met
B) train workers in guest relations
C) represent the enterprise well
D) All of the above
E) train the boss - answer- D) All of the above
A supervisor must work overtime without pay if he/she
A) supervises fewer than 10 people
, B) supervises two or more people, spends 50 percent or more of his/her time
managing, and earns $455/week or more
C) supervises two or more people and earns at least minimum wage
D) is considered a nonexempt employee
E) is an exempt employee with a company of more than 50 employees and who
works more than 30 hours a week for minimum wages - answer- B) supervises two
or more people, spends 50 percent or more of his/her time managing, and earns
$455/week or more
Total quality management (TQM) is a:
A) system in which workers participate in decisions that concern them
B) participative process that empowers all levels of employees to work in groups to
establish guest service expectations
C) blend of several different systems
D) theory in which a scientific approach was applied to human performance on the
job to increase productivity
E) none of the above - answer- B) participative process that empowers all levels of
employees to work in groups to establish guest service expectations
Boomerang management occurs when a
A) supervisor takes control under a stressful situation
Correct!
B) supervisor reverts from a management point of view to a worker's point of view
C) supervisor rewards their employees for a job well done
D) supervisor puts an employee on a probationary period
E) a and b - answer- B) supervisor reverts from a management point of view to a
worker's point of view
Authority in hospitality management can be defined as
A) the obligation of duties and activities a person has to carry out
B) a dictatorship
C) having the right to make the necessary decisions and take necessary actions to
get the job done
D) a and c
E) All of the above - answer- C) having the right to make the necessary decisions
and take necessary actions to get the job done
As a supervisor, your number one concern is
A) your employees
B) other managers
C) the guests
D) the owners
E) None of the above - answer- A) your employees
Which of the following represents the four main functions of management?
QUESTIONS AND ANSWERS
Scientific management is associated with:
A) the Hawthorne experiments
B) Frederick Taylor
C) participative management
D) the human relations theorists
E) Alexander Graham Bell - answer- B) Frederick Taylor
Human relations theory emphasizes:
A) the importance of workers as individuals
B) a fair day's work
C) management by group decision
D) incentive pay
E) autocratic management - answer- A) the importance of workers as individuals
Participative management:
A) allows workers to take part in decisions affecting them
B) requires the supervisor to participate in the work alongside the workers
C) allows workers to participate in company profits
D) All of the above
E) a and c - answer- A) allows workers to take part in decisions affecting them
Management theory:
A) is practically useless on the supervisory level
B) must be adapted to the situation and the people involved
C) cannot be taught but must be learned on the job
D) represents proven procedures that will work for anyone on any level
E) b and d - answer- B) must be adapted to the situation and the people involved
A supervisor has an obligation to customers to
A) see that their needs and desires are met
B) train workers in guest relations
C) represent the enterprise well
D) All of the above
E) train the boss - answer- D) All of the above
A supervisor must work overtime without pay if he/she
A) supervises fewer than 10 people
, B) supervises two or more people, spends 50 percent or more of his/her time
managing, and earns $455/week or more
C) supervises two or more people and earns at least minimum wage
D) is considered a nonexempt employee
E) is an exempt employee with a company of more than 50 employees and who
works more than 30 hours a week for minimum wages - answer- B) supervises two
or more people, spends 50 percent or more of his/her time managing, and earns
$455/week or more
Total quality management (TQM) is a:
A) system in which workers participate in decisions that concern them
B) participative process that empowers all levels of employees to work in groups to
establish guest service expectations
C) blend of several different systems
D) theory in which a scientific approach was applied to human performance on the
job to increase productivity
E) none of the above - answer- B) participative process that empowers all levels of
employees to work in groups to establish guest service expectations
Boomerang management occurs when a
A) supervisor takes control under a stressful situation
Correct!
B) supervisor reverts from a management point of view to a worker's point of view
C) supervisor rewards their employees for a job well done
D) supervisor puts an employee on a probationary period
E) a and b - answer- B) supervisor reverts from a management point of view to a
worker's point of view
Authority in hospitality management can be defined as
A) the obligation of duties and activities a person has to carry out
B) a dictatorship
C) having the right to make the necessary decisions and take necessary actions to
get the job done
D) a and c
E) All of the above - answer- C) having the right to make the necessary decisions
and take necessary actions to get the job done
As a supervisor, your number one concern is
A) your employees
B) other managers
C) the guests
D) the owners
E) None of the above - answer- A) your employees
Which of the following represents the four main functions of management?
