HFT 2220 EXAM 2 QUESTIONS AND ANSWERS

HFT 2220 EXAM 2 QUESTIONS AND ANSWERS Which of the following is not true about computer-based training? - answer- The emphasis is on developing soft skills Specific work-group and job orientation help the employee understand all of the following except: - answer- Pay rate and how to earn raises What is the overall goal of the training? - answer- To bring about a desired level of knowledge, skills, and abilities with all employees of the company A structured discussion can do all of the following except: - answer- Allow employees to be sensitive to their coworkers' and guests' needs. Which of the following will NOT lead to effective diversity training? - answer- Structure tasks from complex to simple What method of training involves the following steps: 1) trainer explains a desired behavior, 2) trainer demonstrates the behavior, 3) employee illustrates the behavior, and 4) trainer provides feedback? - answer- Behavior modeling Training objectives are developed to improve service, improve productivity, or reduce costs. - answer- TRUE Simulations use a series of written events, real or hypothetical, for trainees to decipher a problem. - answer- FALSE Cross training educates employees to be more sensitive to their co-worker's and guest's needs. - answer- FALSE An effective orientation program will help new employees experience less stress and feel more comfortable in a new environment. - answer- TRUE Reaction, knowledge, behavior, attitudes, and productivity are all methods of formative evaluation. - answer- FALSE Entry-level employees would benefit from the "in-basket" training method. - answer- FALSE Which of the following training methods examines current behaviors or tries to build new skills in employees through simulation of real or hypothetical situations involving two or more people? - answer- Role playing Kerri hands a guest a room key, smiles, and says, "If we can do anything to help make your stay more pleasant, don't hesitate to call us." A trainer in the background makes some marks on a paper on a clipboard. A training program that emphasizes the degree of sincerity or friendliness with which guest service is delivered is likely based on which of the following types of training objectives? - answer- on-the-job behavior Joe is conducting a training regarding prioritization of tasks and situations for general managers from local hotels. Which method of training should he use? - answer- In-basket training Harassment becomes unlawful when - answer- Enduring the offensive conduct becomes a condition of continued employment. The conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive. The conduct creates a work environment that is intimidating, hostile, or offensive to a reasonable person. ALL OF THE ABOVE ARE CORRECT Which of the following statements is NOT true in regards to sexual harassment? - answer- The victim has to be of the opposite sex Which is the act that made unfair labor practices by unions illegal? - answer- Taft-Hartley Act An employer can avoid liability only if they can prove that: - answer- A reasonable effort was made to prevent and promptly correct the harassing behavior The employee unreasonably failed to take advantage of any preventive or corrective opportunities provided by the employer. BOTH A AND B Which of the following is NOT a federal law enforced by the Department of Labor? - answer- Employee Assistance Programs (EPA) What is a work-based intervention program designed to identify and assist employees in resolving personal problems that may be adversely affecting the employee's performance? - answer- Employee assistance program All of the following are ways to prevent and correct unlawful harassment EXCEPT - answer- Taking action only if it is serious Emergency standard is issued by Congress when immediate action is needed to correct workplace safety. - answer- FALSE Emergency standard is issued by the Secretary of Labor when immediate action is needed to correct workplace safety. The employee assistance program is a work-based intervention program designed to identify and assist employees in resolving personal problems. - answer- TRUE The right to work laws is a law preventing labor-management agreements requiring an individual to join a union as a condition of employment. - answer- TRUE Sexual harassment is unwelcomed sexual advances or requests for sexual favors and other verbal or physical conduct of a sexual nature. - answer- TRUE A wildcat strike is a strike recognized by union leadership. - answer- FALSE